Check your balance online, by phone, or in store

You can find out how much money is left on a Kohl's gift card in three ways: through the Kohl's website, by calling their customer service line, or by asking a cashier in any Kohl's store. The online method is fastest if you have the card number handy. The phone and in-store options work if you don't have internet access or prefer to speak with someone directly.

Kohl's does not charge a fee to check your balance, and you don't need to create an account or provide personal information beyond the card number itself. The balance check takes less than a minute through any of these methods.

Key Takeaways

  • Visit Kohls.com and use the gift card balance checker tool with your 16-digit card number and PIN to see your balance instantly online.
  • Call Kohl's customer service at 1-855-564-5705 and provide your card number to a representative who will read your balance to you.
  • Walk into any Kohl's store and ask a cashier to scan your card or manually enter the number to display your remaining balance.
  • Keep your gift card number and PIN private, just as you would with a credit card, to prevent unauthorized use.

Check balance on the Kohl's website

Go to Kohls.com and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. Click on the balance checker link and enter your 16-digit gift card number. You will also need the four-digit PIN printed on the back of the card, usually near the bottom right corner.

After you enter both numbers, the website will display your current balance immediately. This method works 24 hours a day and requires no phone call or store visit. If you don't see the balance checker on the homepage, search "gift card balance" within the Kohl's website to find the tool.

Call Kohl's customer service

Dial 1-855-564-5705 to reach Kohl's customer service. A representative will ask for your 16-digit gift card number. You do not need to provide your PIN over the phone — the card number alone is enough for them to look up your balance.

Customer service hours vary, but Kohl's typically operates this line during standard business hours. If you call outside those hours, you may reach an automated system or be asked to call back. Have your card in front of you before you call so you can read the number quickly.

Ask a cashier in store

Bring your gift card to any Kohl's location and hand it to a cashier. They can scan the card at the register to pull up your balance on their screen, or they can manually enter the card number if the card is damaged or the barcode won't scan. The cashier will tell you your balance out loud or show it to you on the register display.

This method works whether or not you plan to make a purchase. You don't need to buy anything to ask a cashier to check your balance. If the store is busy, you may wait a few minutes, but the balance check itself takes only seconds.

What to do if your card number doesn't work

If the website or phone line says your card number is invalid, check that you entered all 16 digits correctly. Card numbers are easy to misread, especially if the numbers are printed faintly or the card is worn. Look at the front of the card and compare each digit to what you typed.

If the number is correct but still doesn't work, the card may be damaged or the magnetic strip may have failed. In this case, visit a Kohl's store with the physical card and ask a cashier to scan it. If the card cannot be read at the register either, contact Kohl's customer service with your card number and they can investigate whether the card was ever activated or whether there is a technical issue with the card itself.

Protect your gift card number and PIN

Treat your gift card number and PIN the same way you would treat a credit card number. Do not share these numbers with anyone you don't trust, and do not post them on social media or in public forums. If someone gains access to your card number and PIN, they can spend the balance without your permission.

If you believe your card has been used without your consent, contact Kohl's customer service immediately. They can freeze the card and investigate the unauthorized charges. Keep your receipt from the purchase of the gift card in case you need to prove you owned it.

Frequently Asked Questions

Do I need a PIN to check my balance online?

Yes, the Kohl's website requires both your 16-digit card number and your four-digit PIN to check your balance. The PIN is printed on the back of the card. If you don't have the PIN, call customer service instead — they only need the card number.

Can I check the balance on someone else's gift card?

Yes, you can check any gift card balance if you have the card number and PIN. Kohl's does not verify ownership when you check the balance online or by phone. If you're checking a card you received as a gift, you have the information you need to look it up.

What if my gift card has a zero balance?

A zero balance means the card has been fully spent. You can still use the card in store, but the transaction will be declined if you try to pay with it. You can combine it with another payment method, or you can discard the card if you prefer.

How long does it take to see a purchase on my balance?

Purchases usually show up on your balance within a few minutes of the transaction. If you made a purchase in store, check your balance right away and it should reflect the new total. Online purchases may take slightly longer to process.