Check your Gap gift card balance online, by phone, or in store

You can find out how much money is left on a Gap gift card in three ways: visit gapinc.com/giftcardbalance, call Gap customer service at 1-800-427-0015, or walk into any Gap, Gap Kids, Gap Body, or Old Navy store and ask an associate to scan it. The online method is fastest if you have the card number and PIN handy. The phone line works if you prefer speaking to someone. In-store checking takes a few minutes but requires no account or card details.

Each method gives you the same information: your current balance and the date the card was last used. If your card has been inactive for a long time, the balance will still be there — Gap gift cards do not expire.

Key Takeaways

  • The fastest way to check your balance is online at gapinc.com/giftcardbalance using your card number and PIN.
  • You can call Gap customer service at 1-800-427-0015 during business hours to have a representative check the balance for you.
  • Any Gap, Gap Kids, Gap Body, or Old Navy store will scan your card and tell you the balance at no cost.
  • Gap gift cards never expire, so an old card with a balance will still work whenever you want to use it.
  • If you lose the PIN, you can still check your balance in store or by phone using just the card number.

Checking balance online

Go to gapinc.com/giftcardbalance and enter your 16-digit card number and 4-digit PIN. Both appear on the back of the physical card. The site will display your current balance immediately and show the date of your last transaction.

This method works 24 hours a day and does not require you to create an account or log in. If you cannot find the PIN on your card, try checking the back near the signature strip or the front near the card number — the location varies slightly by card design.

Checking balance by phone

Call 1-800-427-0015 and follow the automated prompts to enter your card number and PIN. A representative can also look up your balance if you provide the card number and answer security questions. Wait times vary depending on the time of day and day of the week.

Gap customer service is open Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 8 p.m. Eastern time. If you call outside these hours, you can leave a message or try again during business hours.

Checking balance in store

Walk into any Gap, Gap Kids, Gap Body, or Old Navy location and hand the card to an associate at the register or customer service desk. They will scan it and tell you the balance within seconds. No account information or PIN is required.

This method works even if you have lost the PIN or cannot remember it. It is also useful if you want to use the card immediately after checking the balance, since you are already in the store.

What to do if your card is lost or damaged

If your card is lost, contact Gap customer service by phone at 1-800-427-0015. They can freeze the card to prevent unauthorized use and may be able to transfer the remaining balance to a replacement card, though policies vary. Have your card number ready if you have it written down anywhere.

If your card is damaged but still readable, you can still use it in store or online. If the card number or magnetic strip is too worn to scan or swipe, call customer service to request a replacement card with the same balance transferred over.

Understanding your balance and transaction history

Your balance reflects the full amount of money remaining on the card after all purchases. When you check your balance online or by phone, you will see the date of your most recent transaction. This helps you confirm whether a purchase went through if you are unsure.

Gap does not charge monthly fees or inactivity fees on gift cards, so your balance will not decrease over time if you do not use it. The only way your balance goes down is when you make a purchase at a Gap store, Old Navy, or online at gapinc.com.

Using your balance after checking it

Once you know your balance, you can spend it at any Gap, Gap Kids, Gap Body, or Old Navy store, or online at gapinc.com or oldnavy.com. If your balance is less than the total cost of your purchase, you can pay the difference with another payment method — the card does not have to cover the entire transaction.

If your balance is more than your purchase, the remaining amount stays on the card for future use. You do not need to do anything special; just hand the card to the cashier or enter it during online checkout, and they will deduct the purchase amount automatically.

Frequently Asked Questions

Do Gap gift cards expire?

No. Gap gift cards do not have an expiration date, so you can use your balance whenever you want, even if years pass between checking it and spending it.

What if I forgot my PIN?

You can still check your balance in store by having an associate scan the card, or call customer service at 1-800-427-0015 and provide your card number to look it up. You do not need the PIN to use the card in store.

Can I check the balance on someone else's gift card?

Yes. Anyone can check a Gap gift card balance online, by phone, or in store using the card number and PIN. There is no ownership verification required to see how much money is on the card.

What if the online balance checker says my card is invalid?

Double-check that you entered the 16-digit card number and 4-digit PIN exactly as they appear on the card, including any leading zeros. If the card is still not recognized, call customer service at 1-800-427-0015 or visit a store to have them scan it.

Can I transfer my balance to another card?

Gap does not allow you to transfer a balance between gift cards yourself. If your card is damaged or lost, call customer service at 1-800-427-0015 and they may transfer your balance to a replacement card depending on the situation.