How to check your Burlington gift card balance online
Burlington stores let you check your gift card balance through their website without visiting a store. Go to burlington.com, look for the gift card section (usually in the footer or under "Customer Service"), and select the option to check your balance. You will need to enter your gift card number and the PIN on the back of the card.
The website shows your current balance immediately. This method works for standard Burlington gift cards and most promotional gift cards issued by the store. If the website tool does not recognize your card, the balance may be too old to access online, or the card may have been issued by a third party rather than Burlington directly.
Key Takeaways
- Burlington's website lets you check your gift card balance by entering the card number and PIN without creating an account.
- You can also call Burlington customer service or visit any store location to ask an employee to check the balance for you.
- Gift cards do not expire in most states, but the balance may become inaccessible if the card is damaged or very old.
- If your card was purchased from a third-party retailer like Amazon or Costco, contact that retailer first, as they may handle balance inquiries differently.
Checking your balance by phone or in store
If you prefer not to use the website, call Burlington customer service and provide your gift card number and PIN. A representative can tell you the balance over the phone. The phone number is usually printed on your receipt or on the back of the gift card itself.
You can also walk into any Burlington store and ask an employee at the register to scan your card and read the balance to you. This takes less than a minute and requires no account or online access. Bring the physical card with you so the employee can verify the PIN.
What to do if your card is not recognized
If the website or phone system does not recognize your card number, the card may be damaged, expired in the retailer's system, or issued by a third party. Try cleaning the card gently with a soft cloth in case dirt is blocking the number from being read correctly.
If the card is still not recognized, visit a Burlington store in person. Employees have access to older systems and may be able to look up the balance using additional information like the purchase date or the original receipt. Bring any documentation you have about when and where you bought the card.
Third-party gift cards and balance checks
If you bought your Burlington gift card from Amazon, Costco, Sam's Club, or another retailer, that retailer may handle balance inquiries rather than Burlington. Check your receipt or the packaging to see who issued the card. If it was sold by a third party, contact their customer service first—they may have their own balance-checking system.
Third-party cards usually work the same way at Burlington registers, but the balance information may be stored differently. The third-party retailer can often look up the balance using your order number or account information with them.
Gift card expiration and balance access
Most states do not allow retailers to set expiration dates on gift cards, so your Burlington card balance should remain valid indefinitely. However, if your card is very old or damaged, the retailer's system may eventually stop recognizing it, making the balance inaccessible even if the money is technically still there.
If you believe your card has a balance but cannot access it through any method, contact Burlington customer service with proof of purchase (receipt, email confirmation, or credit card statement showing the purchase). They may be able to restore access or issue a replacement card with the same balance.
Protecting your gift card information
Your gift card number and PIN work like cash—anyone with both pieces of information can spend the balance. Do not share photos of your card online or give the number to someone you do not trust. If you lose your card or believe someone has used it without permission, contact Burlington immediately with your card number so they can freeze the balance.
Keep your receipt from the purchase if possible. If your card is lost or stolen, Burlington may be able to issue a replacement if you can prove you bought it, though this depends on their policy and whether you have documentation.
Frequently Asked Questions
Do Burlington gift cards expire?
No, most states prohibit retailers from setting expiration dates on gift cards. Your balance should remain valid indefinitely, though very old cards may become inaccessible if the retailer's system no longer recognizes them. If this happens, contact Burlington with proof of purchase and they may restore access.
Can I check my balance without the PIN?
The website and phone system typically require both the card number and PIN. In a store, an employee may be able to look up the balance with just the card number by scanning it at the register, though some locations may ask for the PIN as well.
What if I lost my receipt and do not remember where I bought the card?
You can still check the balance using the card number and PIN on the back of the card through the website or by calling customer service. If the card is not recognized, visit a store and ask an employee to scan it. You do not need a receipt to check the balance.
Can I transfer my balance to another gift card?
Burlington does not typically allow balance transfers between gift cards. If you want to use your balance, you must use the original card at checkout. If the card is damaged and cannot be scanned, contact customer service—they may issue a replacement card with the same balance.
What happens if my gift card balance is wrong?
If the balance shown does not match what you expect, contact Burlington customer service with your card number and any documentation of purchases you made. They can review your transaction history and correct the balance if an error occurred.