Check your balance online or by phone

Buffalo Wild Wings lets you see your gift card balance through their website, their mobile app, or by calling their customer service line. The fastest method is usually the website or app — you enter your card number and PIN, and the balance appears instantly. If you don't have internet access or prefer to speak with someone, you can call 1-800-Buffalo (1-800-283-3357) and a representative will look up the balance for you.

You'll need your 16-digit gift card number and the 4-digit PIN on the back of the card to check online or through the app. The PIN is printed on the reverse side, usually near the bottom. If your card is damaged and you can't read the PIN, calling customer service is your best option — they can verify your identity and pull up the balance using just the card number.

Key Takeaways

  • The Buffalo Wild Wings website and mobile app show your balance instantly when you enter your card number and PIN.
  • You can also call 1-800-Buffalo to have a representative check your balance over the phone.
  • In-restaurant staff can check your balance at the register if you bring the physical card.
  • If your card is damaged or the PIN is unreadable, customer service can verify your identity and provide the balance using only the card number.

Using the Buffalo Wild Wings website

Go to buffalowildwings.com and look for a "Gift Card Balance" link, usually found in the footer or under an account menu. Click it and you'll be taken to a balance-check page. Enter your 16-digit card number in the first field and your 4-digit PIN in the second field, then click the button to check balance. The page will display your remaining balance immediately.

If you see an error message saying the card number or PIN is invalid, double-check that you've entered both correctly — the website is case-sensitive for some characters. If you've tried multiple times and still can't access it, the card may not be activated yet, or there may be a temporary issue with the website. In that case, calling customer service is faster than troubleshooting further.

Checking balance through the mobile app

The Buffalo Wild Wings mobile app (available on iOS and Android) has a built-in gift card balance checker. Download the app, open it, and look for a menu option labeled "Gift Card" or "My Gift Card." Tap it and enter your card number and PIN the same way you would on the website. The balance will display on your screen.

The app also lets you add your gift card to your account so the balance is saved and easy to access every time you open it. This is useful if you plan to use the card multiple times — you won't have to re-enter the number and PIN each visit. Some app versions also show your balance on the home screen once you've linked the card.

Asking staff to check your balance in person

When you visit a Buffalo Wild Wings location, you can hand your physical gift card to a staff member at the register and ask them to check the balance. They'll swipe or scan the card and the balance will appear on their terminal. This takes less than a minute and requires no PIN or card number entry on your part.

This method works well if you're already at the restaurant and want to know how much you have before ordering. It's also useful if you've lost your PIN or your card is too damaged to read the numbers clearly — the staff can still process the card at the register even if you can't see the details yourself.

What to do if your card isn't working

If you enter your card number and PIN correctly but the website or app says the card is invalid, the card may not have been activated yet. New gift cards sometimes need to be activated before they can be used or checked. Call customer service at 1-800-Buffalo and provide your card number — they can activate it over the phone and check the balance at the same time.

If the card was purchased a long time ago and you haven't used it, it's possible the balance has expired. Buffalo Wild Wings gift cards don't expire, but some older cards may have had different terms. Customer service can tell you whether your specific card is still valid and what options you have if there's an issue.

Protecting your gift card information

Your gift card number and PIN are like cash — anyone who has both can use the card. Don't share your card number or PIN in emails, texts, or over the phone unless you initiated the contact with Buffalo Wild Wings directly. Be cautious when entering your information on public Wi-Fi networks, since the connection may not be secure.

If you believe your card has been lost, stolen, or compromised, contact customer service right away. They can flag the card and may be able to transfer the remaining balance to a new card, depending on the circumstances and whether you can provide proof of purchase. The sooner you report it, the better your chances of recovering the balance.

Frequently Asked Questions

Do Buffalo Wild Wings gift cards expire?

No, Buffalo Wild Wings gift cards do not expire. You can use the balance at any time, even if years pass between purchase and use. However, if you haven't used the card in a very long time, contact customer service to confirm the card is still active in their system.

What if I lost my PIN?

Call customer service at 1-800-Buffalo with your card number and they can help you. You may be able to reset the PIN, or they can check your balance without it and provide other options for using the card.

Can I check my balance at any Buffalo Wild Wings location?

Yes, any Buffalo Wild Wings restaurant can check your balance at the register. You don't need to visit the location where you purchased the card — any location in the chain can look it up for you.

Is it safe to check my balance online?

The Buffalo Wild Wings website and official app are secure for checking your balance. Only use the official website (buffalowildwings.com) or the app from the official app store — avoid third-party websites that claim to check balances, as they may not be legitimate.