Check your Bonefish Grill gift card balance online or by phone

Bonefish Grill lets you look up your gift card balance through their website or by calling their customer service line. You will need the 16-digit card number printed on the front of your card and the 4-digit PIN on the back. The online method takes about a minute; the phone route gives you a live person who can answer questions about your card at the same time.

Both methods work for physical cards and digital gift cards sent by email. If you have lost your card number, you can still call Bonefish Grill directly and provide other identifying information to locate your balance.

Key Takeaways

  • You can check your balance on the Bonefish Grill website by entering your card number and PIN, or by calling their customer service phone line.
  • You will need the 16-digit card number from the front of your card and the 4-digit PIN from the back to look up your balance online.
  • Digital gift cards sent by email contain the same card and PIN information you need to check the balance.
  • If your card was purchased recently and the balance does not appear, wait 24 hours for the system to process it before trying again.

Checking balance on the Bonefish Grill website

Go to the Bonefish Grill website and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" menu. Click the link to open the balance lookup tool. Enter your 16-digit card number exactly as it appears on your card, then enter the 4-digit PIN from the back.

The system will display your remaining balance immediately. Write down the balance or take a screenshot if you plan to use it soon. The balance updates in real time when you make a purchase at a Bonefish Grill location, so you can check again before your next visit if you want to know how much you have left to spend.

Checking balance by phone

Call Bonefish Grill's customer service number, which is typically listed on the back of your physical gift card or in the email confirmation if you received a digital card. Have your card number and PIN ready when you call. A representative will look up your balance and read it to you over the phone.

This method is useful if you have questions about your card, such as whether there are expiration dates, whether the balance can be transferred, or if you need help locating a lost card number. Customer service can also help if you received a gift card as a present and do not have the original receipt or packaging.

What to do if your balance does not show up

If you just received a gift card and the balance does not appear when you check, wait 24 hours. New cards take time to enter the system, especially if they were purchased online or at a third-party retailer. Check again the next day before contacting customer service.

If the card was purchased more than a day ago and still shows no balance, or if it shows a balance lower than what you were told, contact Bonefish Grill customer service with your receipt or proof of purchase. They can investigate whether the card was activated correctly or if there was an error during the sale.

Using your balance at a restaurant

When you visit a Bonefish Grill location, tell your server or the cashier that you want to pay with a gift card. Hand over the physical card or provide the card number if you have a digital card on your phone. The restaurant will process the payment and deduct the amount from your balance.

If your balance is lower than your total bill, you can pay the difference with another payment method such as a credit card or cash. The remaining balance stays on the card for future visits. Some locations may also let you use multiple gift cards on one transaction if you ask.

Gift card expiration and terms

Bonefish Grill gift cards do not expire, meaning you can use your balance whenever you want without worrying about a deadline. However, the terms of your specific card may vary depending on when and where it was purchased, so check the back of your card or the email confirmation for any restrictions.

If your card was damaged, lost, or stolen, contact Bonefish Grill customer service as soon as possible. They may be able to issue a replacement card if you can provide proof of the original purchase or the card number. Keep your receipt or email confirmation in a safe place in case you need to make a claim.

Frequently Asked Questions

Can I check my balance without the PIN?

No, Bonefish Grill requires both the 16-digit card number and the 4-digit PIN to look up your balance online. If you have lost the PIN, call customer service and they can help you retrieve it or verify your balance another way.

Do Bonefish Grill gift cards expire?

Bonefish Grill gift cards do not have an expiration date, so you can use your balance at any time. Check the terms on the back of your card or in your email confirmation to confirm there are no other restrictions on your specific card.

What if I lost my gift card?

Call Bonefish Grill customer service right away with your card number if you have it, or with your receipt or proof of purchase. They may be able to freeze the card or issue a replacement, though policies vary by location and purchase method.

Can I transfer my balance to another card?

Bonefish Grill does not typically transfer balances between cards. If you need to move your balance, contact customer service to ask about your options based on how and where your card was purchased.