Check your balance online or by phone

Bloomin' Brands operates Outback Steakhouse, Bonefish Grill, Carrabba's Italian Grill, and Fleming's Prime Steakhouse. If you hold a gift card from any of these restaurants, you can look up your remaining balance through their website or by calling customer service.

The fastest method is visiting the Bloomin' Brands gift card balance checker on their website. You'll need your card number and, typically, the PIN or security code on the back of the card. The balance appears instantly once you enter this information.

If you prefer to speak with someone, call the customer service number on the back of your gift card. A representative can confirm your balance over the phone and answer questions about card terms or restrictions.

Key Takeaways

  • You can check your balance online at the Bloomin' Brands website using your card number and PIN, or by calling the number printed on the back of your card.
  • The online balance checker gives you results immediately without waiting for a representative.
  • Gift cards from Outback Steakhouse, Bonefish Grill, Carrabba's Italian Grill, and Fleming's Prime Steakhouse all use the same balance system.
  • Keep your card number and PIN private, just as you would with a credit card, to prevent unauthorized use.

What information you need to check your balance

Before you check your balance, gather the physical gift card or have the card number written down. The card number is the long string of digits printed on the front of the card.

You'll also need the PIN or security code, which is typically a three- or four-digit number on the back of the card, similar to the CVV on a credit card. Some older cards may not have a PIN; in that case, the card number alone may be sufficient.

If you've lost the card but remember the number, contact Bloomin' Brands customer service directly. They may be able to help you recover the balance or issue a replacement card, though policies vary.

Using your balance at any Bloomin' Brands restaurant

Once you know your balance, you can use the card at any location of the restaurant chain listed on the card. Outback Steakhouse locations accept Outback gift cards, Bonefish Grill accepts Bonefish cards, and so on—cards are not interchangeable between brands.

Present the card to your server or at the register when you're ready to pay. The staff will swipe or scan the card and deduct your purchase from the balance. If your purchase exceeds the remaining balance, you'll need to pay the difference with another payment method.

Some locations also allow you to use your gift card for online ordering or delivery through third-party apps, though this depends on the restaurant and your area. Check with your local restaurant or the Bloomin' Brands website for details on how they handle gift cards for remote orders.

What happens if your card is lost or damaged

If your gift card is lost, stolen, or damaged, contact Bloomin' Brands customer service as soon as possible. Have your card number ready if you can provide it. The company may be able to freeze the card to prevent unauthorized use or issue a replacement.

Replacement policies vary. Some cards can be replaced at no charge if you have proof of purchase or the original card number. Others may require documentation or may not be replaceable depending on how the card was originally purchased.

Damaged cards—such as those with a cracked magnetic strip or unreadable numbers—are often replaced more readily than lost cards. Bring the damaged card to any restaurant location, and staff can usually process a replacement on the spot.

Gift card expiration and terms

Bloomin' Brands gift cards do not expire under federal law, which prohibits expiration dates on most prepaid cards. However, your card may have other terms or conditions printed on it or on the receipt when purchased.

Some cards may be subject to inactivity fees if no balance is used for an extended period, though these are rare and would be disclosed at the time of purchase. Read the fine print on your card or receipt, or ask customer service about any terms that apply to your specific card.

If you received the card as a gift and are unsure of its terms, the person who gave it to you may have the original receipt, which typically lists all conditions. You can also call customer service to confirm whether any restrictions apply.

Protecting your gift card information

Treat your gift card number and PIN the way you would treat a credit card number. Do not share these details over email, text, or with anyone you don't trust. Scammers sometimes pose as restaurant staff or customer service to collect card information.

If you check your balance online, make sure you're on the official Bloomin' Brands website and not a phishing site designed to steal your information. Look for "https://" in the web address and a lock icon in your browser's address bar.

Store your physical card in a safe place, just as you would a credit card. If you suspect your card has been compromised or used without your permission, contact customer service immediately to report it and request a replacement.

Frequently Asked Questions

Can I check my balance without the PIN?

Most of the time you'll need both the card number and PIN. If your card is older or doesn't have a PIN printed on it, the card number alone may work. Contact customer service if you can't locate the PIN—they can help you verify your identity and check the balance.

What if I have a balance but the card won't work at the restaurant?

The magnetic strip may be damaged, or the card may have been flagged for fraud. Tell the staff immediately. They can call customer service or attempt to process the card manually. Bring a second form of payment in case the card cannot be read.

Can I transfer my balance to another person's gift card?

No. Bloomin' Brands does not transfer balances between cards. If you want to give your remaining balance to someone else, you'll need to use the card yourself or give them the physical card and its PIN.

Do Bloomin' Brands gift cards work at all four restaurant brands?

No. Each brand has its own gift card. An Outback Steakhouse card works only at Outback locations, a Bonefish Grill card only at Bonefish, and so on. Check your card to see which restaurant it's for.

What if my card shows a balance but I'm told it's empty at the register?

This is rare but can happen if there's a delay in the system updating. Ask the staff to call customer service while you're there. They can verify the balance and process the payment manually if needed. Keep your receipt in case you need to follow up later.