Check your balance online or by phone
BJ's Brewhouse lets you look up your gift card balance through their website or by calling their customer service line. You'll need your gift card number and, depending on the method, the card's PIN or expiration date. The online method is fastest — you can check anytime without waiting for someone to answer — but calling works if you prefer speaking to a person or don't have internet access.
To check online, go to the BJ's Brewhouse website and look for a gift card balance checker tool, usually found under a "Gift Cards" or "Rewards" section. Enter your card number and the requested security information. The balance appears immediately. If you can't find the tool on their main site, try searching "BJ's Brewhouse gift card balance" to locate the exact page.
To check by phone, call BJ's Brewhouse customer service at the number on the back of your gift card or on their website. A representative will ask for your card number and verify your identity, then tell you the remaining balance. Wait times vary depending on how busy they are, so calling during off-peak hours (mid-afternoon on weekdays) usually means shorter holds.
Key Takeaways
- You can check your BJ's Brewhouse gift card balance online through their website or by calling their customer service number.
- Online balance checks require your card number and security information like a PIN or expiration date, and results appear instantly.
- Phone checks take longer but work if you don't have internet access or prefer speaking to a representative.
- Keep your gift card number and PIN in a safe place so you can look up your balance anytime without the physical card.
What information you need to check your balance
The main piece of information you'll need is your gift card number, which appears on the front of the card. This is the long string of digits that identifies your specific card. You'll also need either your PIN (a four-digit code, usually on the back of the card) or your card's expiration date, depending on which method you use and what BJ's Brewhouse asks for.
If you've lost the physical card but remember the number, you can still check your balance online or by phone. Write down or photograph your card number and PIN as soon as you get the card — this way, even if the card gets damaged or lost, you can still access your balance and use the funds at a restaurant.
Using your balance at a BJ's Brewhouse location
When you're ready to spend your balance, bring your gift card to any BJ's Brewhouse restaurant and hand it to your server or the cashier. They'll swipe or scan it like a credit card, and the purchase amount will be deducted from your balance. If your balance doesn't cover the full bill, you can pay the difference with another payment method.
You can also use your gift card for online orders if BJ's Brewhouse offers that option in your area. Check their website to see if you can order delivery or takeout and pay with your gift card number at checkout.
What happens if your balance is zero
Once your gift card balance reaches zero, the card can no longer be used for purchases. You won't be able to reload or add money to most BJ's Brewhouse gift cards — they're typically single-use cards that expire once the balance is spent. If you still have the card, you can keep it as a souvenir, but it won't function for transactions.
If you received a gift card with a zero balance (which occasionally happens with damaged or defective cards), contact BJ's Brewhouse customer service with your card number and proof of purchase if you have it. They may be able to issue a replacement or credit the original amount to a new card.
Protecting your gift card information
Treat your gift card number and PIN like you would a credit card number. Don't share them over email or text, and don't post them on social media or in public forums. If someone gains access to your card number and PIN, they can check your balance and spend your funds without your permission.
If you believe your gift card has been compromised or used without your permission, contact BJ's Brewhouse customer service right away with your card number. They can freeze the card and, depending on their policies, may issue a replacement or refund if the card was used fraudulently.
Gift card expiration and terms
Most BJ's Brewhouse gift cards don't expire, meaning you can use your balance whenever you want without a time limit. However, the specific terms depend on the state where you live — some states have laws that require expiration dates or limit how long a business can hold the funds. Check the back of your card or BJ's Brewhouse's website for the exact terms that apply to your card.
If your card does have an expiration date printed on it, use your balance before that date passes. After expiration, the card typically can't be used, though you may be able to contact customer service to request an extension or replacement depending on BJ's Brewhouse's policy.
Frequently Asked Questions
Can I check my balance without the physical card?
Yes. As long as you have your card number and PIN or expiration date, you can check your balance online or by phone without holding the card. Write down or photograph this information when you first receive the card so you have it if the card gets lost or damaged.
What if I forgot my PIN?
Call BJ's Brewhouse customer service with your card number and they can help you verify your identity and look up your balance without the PIN. They may also be able to reset or provide your PIN so you can check your balance online in the future.
Can I transfer my balance to another gift card?
Most BJ's Brewhouse gift cards don't allow balance transfers between cards. If your card is damaged or lost, contact customer service with your card number — they may issue a replacement card with your remaining balance transferred to it, but policies vary by location.
Do BJ's Brewhouse gift cards work at all locations?
BJ's Brewhouse gift cards typically work at all company-owned locations. If you're unsure whether a specific restaurant accepts them, call that location directly or check BJ's Brewhouse's website for a location finder and contact information.