Check your balance online or in the Best Buy app

The fastest way to find out what you have left on a Best Buy gift card is to visit bestbuy.com/giftcardbalance or use the Best Buy mobile app. You'll need the 19-digit card number printed on the front of the card and the 4-digit PIN on the back. Enter both, and the site shows your remaining balance instantly.

The online balance checker works whether the card was purchased at Best Buy, another retailer, or online. It doesn't matter if the card is physical or digital — the process is the same. The balance updates right away after any purchase, so you can check it anytime to see what's left.

Key Takeaways

  • Visit bestbuy.com/giftcardbalance or open the Best Buy app to check your balance using the card number and PIN.
  • You can also ask a cashier at any Best Buy store to check the balance for you at no cost.
  • Best Buy gift cards do not expire and have no hidden fees, so your balance stays the same until you spend it.
  • If your card was lost or stolen, contact Best Buy customer service with your card number to report it and request a replacement.

Check your balance in a Best Buy store

Walk into any Best Buy location and hand the card to a cashier or customer service associate. They can scan it or enter the number and look up your balance on their register. This takes less than a minute and costs nothing.

This option works well if you're already shopping or if you prefer to talk to someone in person. The cashier can also answer questions about how the card works or what you can buy with it.

Call Best Buy customer service

You can also call Best Buy's customer service line at 1-888-BEST-BUY (1-888-237-8289) and provide your card number. A representative will look up your balance and tell you what you have left. Wait times vary depending on how busy the line is, but this method works if you don't have internet access or prefer to speak with someone.

Customer service can also help if you have questions about using your card, whether it works with online orders, or what to do if the card isn't working at checkout.

What to know about Best Buy gift card terms

Best Buy gift cards never expire, so there's no rush to spend the balance. You can hold onto the card for years and use it whenever you want. There are also no monthly fees or inactivity charges that eat away at your balance over time.

The card works both in stores and online at bestbuy.com. You can combine multiple gift cards on a single purchase if the total is more than one card holds. If you have a Best Buy credit card or loyalty account, you can also add the gift card balance to your account for easier tracking.

If your card is lost or damaged

If your Best Buy gift card goes missing, contact Best Buy customer service right away with the card number if you have it. They can flag the card to prevent someone else from using it and may be able to issue a replacement card with the same balance, though this depends on whether you have proof of purchase or the original receipt.

If the card is damaged but still readable, try using it at a register or online. If it doesn't work, bring it into a store or call customer service and they can help you get a working replacement.

Using your balance for purchases

When you shop in a Best Buy store, tell the cashier you want to use the gift card and hand it over at checkout. They'll swipe or scan it, and the purchase amount comes off your balance. If your purchase is more than the card holds, you can pay the difference with another payment method.

Online, enter the gift card number at checkout just like you would a credit card. Best Buy will apply the balance to your order. If you have multiple cards, you can add them one at a time during checkout, and the system will use them in the order you enter them.

Frequently Asked Questions

Do Best Buy gift cards expire?

No. Best Buy gift cards have no expiration date, so you can use your balance whenever you want, even years after receiving the card. There are also no fees that reduce your balance over time.

Can I use a Best Buy gift card online?

Yes. Enter the card number and PIN at checkout on bestbuy.com just as you would a credit card. The balance applies to your order, and if your purchase costs more than the card holds, you can pay the rest with another payment method.

What if the balance checker says my card has no balance?

The card may have been fully spent in a previous purchase. If you believe the balance is wrong, contact Best Buy customer service with your card number and they can look up your purchase history to see what happened.

Can I transfer my Best Buy gift card balance to someone else?

No. The balance is tied to the physical card or digital code and cannot be moved to another card or person. The person holding the card can use the balance, but you cannot transfer it directly.

What if my gift card doesn't work at checkout?

The card number or PIN may have been entered incorrectly, or the card itself might be damaged. Try checking the balance online first to confirm the card is active. If it shows a balance but won't work at checkout, bring the card to a Best Buy store or call customer service for help.