Check your balance online or by phone

Bed Bath & Beyond closed all its stores in 2023, so you cannot check your balance in person. You have two ways to find out what you have left: the company's website or a customer service phone line.

To check online, go to bedbathandbeyond.com and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. You will need the 16-digit card number and the 4-digit PIN on the back of your card. The website will show your remaining balance immediately.

If you prefer to call, Bed Bath & Beyond's customer service team can look up your balance over the phone. The phone number is typically printed on the back of your gift card or on your receipt if you bought the card recently. Have your card number and PIN ready when you call.

Key Takeaways

  • Bed Bath & Beyond's stores closed in 2023, so you must check your balance online or by phone rather than in a store.
  • The online balance checker at bedbathandbeyond.com requires your 16-digit card number and 4-digit PIN.
  • Customer service can look up your balance by phone if you have your card details available.
  • If your card was issued before the closure, the balance may still be valid depending on when the card was purchased and your state's gift card expiration laws.

What happened to Bed Bath & Beyond gift cards after the closure

When Bed Bath & Beyond filed for bankruptcy and closed all stores in 2023, the company did not automatically cancel gift cards. However, the ability to use them changed significantly. You cannot redeem a Bed Bath & Beyond gift card in a physical store because none exist anymore.

The company's website remained operational after the store closures, and some gift cards could be used for online purchases through bedbathandbeyond.com. However, the site's status and whether it continues to accept gift cards can change. Before assuming your card is worthless, check the website or call customer service to confirm whether your specific card can still be redeemed.

State laws that protect your gift card

Most states have laws that prevent companies from letting gift cards expire or charging dormancy fees. These protections mean that even though Bed Bath & Beyond closed, your card may still hold value under your state's rules.

The specifics vary by state. Some states say a gift card cannot expire for five years or more from the date of purchase. Others require the company to honor the card indefinitely unless a specific expiration date was printed on it at the time of sale. A few states allow expiration only if the card has not been used for a very long time — often seven years or longer.

To find out what your state requires, search "[your state] gift card expiration laws" or contact your state's attorney general's office. If Bed Bath & Beyond is not honoring your card and your state law says it should, you may have grounds to dispute the company's refusal.

How to use your balance if the website still accepts cards

If bedbathandbeyond.com is still accepting gift card payments, you can enter your card information at checkout just as you would with a credit card. Enter the 16-digit number and the 4-digit PIN when prompted for payment method.

If your balance is less than the total purchase price, you will typically need to provide another payment method for the difference. Some websites allow you to split payment between a gift card and a credit card or debit card; others do not. Check the checkout page to see whether this option is available.

If the website no longer accepts gift cards or you encounter an error when trying to use yours, contact customer service immediately. Write down the exact error message you received, as this information helps customer service troubleshoot the problem.

What to do if your card is not working

If you cannot check your balance online, the website will not accept your card at checkout, or customer service says your card is invalid, start by confirming you have entered the numbers correctly. The 16-digit card number and 4-digit PIN must be exact — even one wrong digit will cause the system to reject it.

If the numbers are correct and the card still does not work, call customer service and explain what happened. Have your card in front of you and be ready to provide the full number and PIN. Customer service can sometimes reactivate a card or investigate why the system is rejecting it.

If customer service says the card is expired or invalid and your state law says it should still be honored, ask for a written explanation of why they are refusing it. Keep this documentation in case you need to file a complaint with your state's attorney general or consumer protection office.

Transferring your balance to another retailer

Bed Bath & Beyond does not have an official program to transfer your gift card balance to another store. However, some third-party gift card resale websites buy unused or partially used gift cards, though they typically pay less than the card's face value.

Before selling your card to a resale site, confirm that the site actually buys Bed Bath & Beyond cards and check what percentage of the balance they will pay you. Read the site's terms carefully, as some require you to mail the physical card and will not pay until they verify the balance themselves.

Another option is to contact Bed Bath & Beyond customer service directly and ask whether they have any programs to help customers with unused balances. While the company is not required to offer this, some companies do provide options in these situations.

Frequently Asked Questions

Can I use my Bed Bath & Beyond gift card at other stores?

No. Bed Bath & Beyond gift cards are only valid at Bed Bath & Beyond. They cannot be used at other retailers, even ones that sell similar products. If you want to use the value elsewhere, you would need to sell the card to a third-party resale site, though you would receive less than the full balance.

What if I lost my gift card number and PIN?

Contact Bed Bath & Beyond customer service with proof of purchase if you have it — a receipt, email confirmation, or bank statement showing the purchase. Customer service may be able to look up the card using this information and provide you with the number and PIN, though policies vary.

Do Bed Bath & Beyond gift cards expire?

It depends on your state's laws and when the card was issued. Most states require gift cards to be honored for at least five years from purchase, and some require indefinite validity. Check your state's gift card laws or contact your state attorney general's office to learn what applies to you.

Can I get cash back if my balance is less than what I want to buy?

Bed Bath & Beyond does not typically offer cash refunds for gift card balances. You can only use the card toward a purchase. If your balance is less than the item's price, you must pay the difference with another payment method.

Is there a way to recover a gift card balance if the company says it is expired?

If your state's gift card law says the card should still be valid, file a complaint with your state's attorney general or consumer protection office. Provide the written explanation from Bed Bath & Beyond, your proof of purchase, and a copy of your state's gift card law. The state agency can investigate whether the company is breaking the law.