How to check your B-Dubs gift card balance

You can check your Buffalo Wild Wings gift card balance in three ways: online through their website, by phone, or in person at any restaurant location. The online method is fastest — go to the B-Dubs website, find the gift card section, and enter your card number and PIN. You'll see your balance immediately.

By phone, call Buffalo Wild Wings customer service at 1-866-BDUBS-CS (1-866-238-2727). Have your card number and PIN ready. A representative will tell you the balance and can answer questions about restrictions or expiration policies.

In person, any B-Dubs cashier can scan your card and show you the balance on their register screen. This is useful if you're already at a location or want to use the card right away.

Key Takeaways

  • Check your balance online at the B-Dubs website, by phone at 1-866-238-2727, or by asking a cashier to scan the card.
  • You will need your card number and PIN to check balance online or by phone.
  • Buffalo Wild Wings gift cards do not expire, but the terms of use may change if the card is inactive for an extended period.
  • If your card is lost or stolen, contact customer service immediately with your card number so they can flag it.

What happens if your card is lost or stolen

Contact Buffalo Wild Wings customer service right away at 1-866-238-2727. Have your card number ready. The company can flag the card to prevent unauthorized use, though they cannot may provide the balance will be protected if someone uses it before you report it.

Keep your receipt from purchase or a photo of your card number in a safe place. If you have proof of the original purchase or the card number, customer service may be able to help you recover the balance, but this depends on the circumstances and whether the card has already been used.

Gift card terms and inactivity policies

Buffalo Wild Wings gift cards do not have an expiration date under federal law. However, the company's terms of service may allow them to charge inactivity fees or close accounts that have not been used for a very long time — typically three years or longer. Check the back of your card or the B-Dubs website for the current policy.

Some states have laws that prevent or limit inactivity fees on gift cards. If you live in a state with strong gift card protections, those rules may override the company's standard policy. If you have not used your card in several years, contact customer service to confirm the balance is still available.

Using your balance and payment rules

Your B-Dubs gift card works like a prepaid card at any Buffalo Wild Wings location in the United States. You can use it for food, drinks, and merchandise. If your purchase is less than the card balance, the remaining amount stays on the card. If your purchase exceeds the balance, you will need to pay the difference with another payment method.

Some locations may have restrictions on using gift cards for certain promotions or during specific events, so ask your server or cashier if you have questions about a particular offer. Gift cards cannot be reloaded or refunded once purchased, except where state law requires otherwise.

Reloading and transferring your card

You can add money to your B-Dubs gift card at any restaurant location or online through the website. Reloading is simple — just tell a cashier how much you want to add, pay with cash or another card, and the balance updates immediately.

You cannot transfer the balance from one card to another. If you want to give your card to someone else, you can do so, but the new holder will have access to the full balance. There is no way to split a balance between two cards or to restrict what the new holder can spend.

State laws that protect gift card holders

Many states have laws that limit or ban inactivity fees, require clear disclosure of terms, and protect gift card balances if a business closes. California, New York, Illinois, and several other states have strong protections. If you live in one of these states, your card may have more protection than the company's standard policy allows.

If you believe B-Dubs has violated your state's gift card law — for example, by charging an inactivity fee when your state bans them — you can file a complaint with your state's attorney general or consumer protection office. Keep your receipt and any documentation of the charge.

What to do if your balance seems wrong

If you checked your balance and it does not match what you expected, contact customer service at 1-866-238-2727 with your card number. They can review your transaction history and tell you when and where the card was last used.

If you did not make a recent purchase, the card may have been used without your permission. Report this immediately. If you have a receipt showing a different balance from a recent visit, bring that receipt when you call — it helps customer service investigate the discrepancy.

Frequently Asked Questions

Do B-Dubs gift cards expire?

No, Buffalo Wild Wings gift cards do not expire under federal law. However, the company may charge inactivity fees or close accounts inactive for three years or longer, depending on your state's laws. Check your card's terms or contact customer service to confirm.

Can I use my gift card online or for delivery?

Gift card policies for online orders and delivery vary by location. Some B-Dubs locations accept gift cards for delivery through their website or app, while others do not. Call your local restaurant or check the website before placing an order.

What if I lost my PIN?

Contact customer service at 1-866-238-2727 with your card number and proof of purchase if you have it. They can help you recover or reset your PIN so you can check your balance online.

Can I get a refund if I don't use my gift card?

Buffalo Wild Wings does not issue refunds for unused gift cards. However, some states require refunds under certain conditions — for example, if the card balance is very small or if the business closes. Check your state's gift card laws or contact your state attorney general's office.

What if the restaurant closed and I still have a balance?

If your local B-Dubs closed, you can still use the card at any other Buffalo Wild Wings location. If the entire company closed, your options depend on your state's law. Some states require businesses to turn over unused gift card balances to the state; others do not. Contact your state attorney general for guidance.