Check your balance online or by phone

Bath and Body Works lets you look up your gift card balance through their website or by calling customer service. You do not need to be in a store or make a purchase to find out how much money is on the card.

On the Bath and Body Works website, go to the gift card balance checker (usually found under "Gift Cards" in the main menu). Enter your 16-digit card number and the 4-digit PIN on the back of the card. The site will show your current balance immediately.

If you prefer to call, Bath and Body Works customer service can look up your balance over the phone. Have your card number and PIN ready. The phone number is on the back of your gift card or on their website.

Key Takeaways

  • You can check your balance on the Bath and Body Works website by entering your card number and PIN, or by calling their customer service line.
  • Your card number is 16 digits and your PIN is 4 digits, both printed on the back of the physical card.
  • Balance checks are free and take less than a minute whether you use the website or phone.
  • If your card was purchased as a gift and you do not have the PIN, you can still check the balance in a store with the card itself.

Checking balance in a Bath and Body Works store

You can walk into any Bath and Body Works location and ask a staff member to check your balance. Hand them the card and they can scan it or enter the number into their register system to show you what is left on it.

This method works even if you do not have the PIN written down or if the numbers have worn off the card. Store staff can look up the balance using just the card number in their system.

What happens if you lose your card number or PIN

If you have the physical card but the numbers are faded or scratched off, you can still check your balance in a store. Staff will be able to look it up using the card itself.

If you have lost the card entirely, contact Bath and Body Works customer service with proof of purchase (like a receipt or email confirmation). They can help you determine whether the balance can be transferred to a new card, though policies on this vary and some balances may not be recoverable depending on how the card was purchased.

Understanding gift card expiration and fees

Bath and Body Works gift cards do not expire, so you can use your balance at any time in the future. There are no monthly or annual fees that reduce your balance over time.

However, some states have laws about dormant accounts. If your card has not been used for a very long period (usually five to seven years depending on your state), the balance may be turned over to your state's unclaimed property program. You can still recover it, but you would need to file a claim with your state rather than use the card directly.

Using your balance and partial payments

When you shop at Bath and Body Works, you can use your gift card to pay for part or all of your purchase. If your balance is less than the total cost, you can pay the remaining amount with another payment method like a credit card or debit card.

Your remaining balance stays on the card after each purchase. You can continue using it until the balance reaches zero. Bath and Body Works will show you the updated balance on your receipt.

Gift cards purchased from third-party sellers

If you bought your gift card from a retailer other than Bath and Body Works (like a grocery store, pharmacy, or online marketplace), the balance-checking process is the same. Use the website tool or call customer service with your card number and PIN.

Be aware that third-party sellers sometimes sell discounted gift cards, but the balance and expiration terms are the same as cards sold directly by Bath and Body Works. The card itself works identically once you have it.

Frequently Asked Questions

Can I check my balance without the PIN?

Yes. You can check your balance in a Bath and Body Works store by showing the physical card to a staff member, or you can call customer service and provide your card number. The PIN is only required if you are using the online balance checker.

What if my balance shows zero but I know I did not spend it all?

Contact Bath and Body Works customer service right away with your card number and any receipts you have. They can review your transaction history and investigate whether there was an error or unauthorized use. Keep your receipt from the original purchase if you have it.

Can I transfer my balance to someone else?

No. Bath and Body Works gift cards are tied to the card itself, not to a person. You can give the physical card to someone else and they can use the balance, but you cannot move the money to a different card or person's account.

Do Bath and Body Works gift cards work online and in stores?

Yes. You can use your gift card to shop on the Bath and Body Works website or in any physical store location. The balance works the same way in both places.

What if my card was damaged or the numbers wore off?

Bring the card to a Bath and Body Works store and staff can look up your balance using the card itself. If the card is too damaged to scan, contact customer service with your card number if you have it written down elsewhere, or ask about a replacement card.