Check your balance online, by phone, or in store

Bath and Body Works lets you see your gift card balance through three methods: their website, a customer service phone line, or by asking a store associate. The online method is fastest if you have the card number handy. The phone line works if you prefer speaking to someone. Checking in store takes a few minutes but requires a trip to a location.

You'll need your 16-digit gift card number to check online or by phone. The number appears on the front of the card. Some cards also have a PIN on the back, though you typically don't need it just to see your balance.

Key Takeaways

  • Visit bathbodyworks.com and select "Gift Card Balance" to check online without calling or visiting a store.
  • Call 1-800-756-5005 during customer service hours to hear your balance read aloud by a representative.
  • Walk into any Bath and Body Works store and ask an associate to scan your card to see the remaining amount.
  • You need your 16-digit card number to check balance online or by phone, but not to check in store.
  • Balance information updates immediately after each purchase, so you can check anytime to see what you have left to spend.

Checking balance on the Bath and Body Works website

Go to bathbodyworks.com and look for a link labeled "Gift Card Balance" — it's usually in the footer or under a customer service menu. Click it and you'll see a box asking for your gift card number. Type in all 16 digits from the front of your card and click the button to check.

The website will display your current balance in dollars and cents. This balance updates right away after you make a purchase, so if you just bought something, wait a few minutes and check again to see the new amount. The website works on any device — phone, tablet, or computer.

Calling customer service for your balance

Call Bath and Body Works customer service at 1-800-756-5005. A representative will ask for your 16-digit gift card number and will tell you the balance over the phone. This method works if you don't have internet access or prefer to speak with someone.

Customer service hours vary by season, but the line is typically open during standard business hours. If you call outside those hours, you'll hear a message with the hours and an option to leave a callback request. Some calls may have a wait time during busy shopping periods like holidays.

Checking your balance in a store

Walk into any Bath and Body Works location and hand your gift card to a store associate. They can scan it at the register to see your exact balance on their system. This takes less than a minute and doesn't require you to remember your card number.

You don't need to make a purchase to ask for a balance check — associates do this regularly. If the store is very busy, you might wait a few minutes, but it's a quick transaction. This method also works if your card number is worn or hard to read.

What to do if your card number is damaged or unreadable

If the numbers on your card are faded, scratched, or otherwise hard to read, visiting a store is your best option. An associate can scan the card directly and pull up your balance without needing you to type the number.

If you've lost the card entirely but remember where you bought it, contact customer service with details about the purchase. They may be able to look up the card in their system, though this depends on how the card was originally purchased and whether you have a receipt.

Understanding what your balance includes

Your gift card balance is the dollar amount remaining on the card. It includes the original amount loaded onto the card minus any purchases you've made. If you bought a $50 card and spent $15, your balance is $35.

Some Bath and Body Works locations offer rewards programs that add bonus dollars to your account, but these are separate from your gift card balance. A gift card balance is only the money on that specific card. If you have multiple cards, each one has its own separate balance.

Using your balance and keeping track of it

When you shop in store or online, you can use your gift card to pay for anything Bath and Body Works sells — candles, body care, home fragrance, and more. At checkout, tell the cashier you're paying with a gift card, or enter the card number during online checkout. The purchase amount will be deducted from your balance.

If your purchase is more than your remaining balance, you'll need to pay the difference with another payment method. If your purchase is less than your balance, the leftover amount stays on the card for future use. There's no expiration date on Bath and Body Works gift cards, so you can use the remaining balance whenever you want.

Frequently Asked Questions

Do I need a PIN to check my gift card balance?

No. You only need your 16-digit card number to check online or by phone. The PIN on the back of the card is not required for balance checks. In store, you don't need either — the associate just scans the card.

How long does it take for a purchase to show up when I check my balance?

Purchases usually show up within a few minutes of completing your transaction. If you just bought something and check right away, you might see the old balance for a moment. Wait a few minutes and check again to see the updated amount.

Can I check the balance on someone else's gift card?

Yes. Anyone with the 16-digit card number can check the balance online or by phone. If you received a gift card and want to know what's on it, you can check without the original recipient's permission.

What if my gift card has a zero balance?

Once a gift card reaches zero, it can no longer be used for purchases. You can keep it as a keepsake or discard it. Bath and Body Works does not reload or refund gift cards, so a zero balance means the card is spent.

Is there a fee for checking my balance?

No. Checking your balance online, by phone, or in store is free. Bath and Body Works does not charge for balance inquiries.