Check your balance online, by phone, or in store

Bath & Body Works lets you look up your gift card balance three ways: through their website, by calling customer service, or by asking a store associate. The online method is fastest if you have the card number handy. You do not need to create an account or log in — the website will show your balance after you enter the card number and PIN (the last four digits on the back of the card).

If you prefer to call, Bath & Body Works customer service can tell you the balance over the phone. You will need the 16-digit card number and the PIN. Store associates can also swipe the card at checkout to show you the balance, even if you are not making a purchase.

The balance check is instant in all three cases. There is no fee to look up what you have left on the card.

Key Takeaways

  • The Bath & Body Works website balance checker requires only your card number and the last four digits from the back of the card.
  • You can call Bath & Body Works customer service to hear your balance read aloud, or ask any store associate to check it for you.
  • Gift card balances do not expire, so you can use the card whenever you want without losing money to time limits.
  • If your card was damaged or lost, contact customer service with your card number to request a replacement or balance transfer.

Using the Bath & Body Works website balance checker

Go to the Bath & Body Works website and look for the gift card balance link, usually found in the footer or under a "Gift Cards" menu. Click it and you will see a form asking for two pieces of information: the 16-digit card number printed on the front of the card, and the PIN on the back (the last four digits).

Type both in and click the button to check balance. The page will display your remaining balance instantly. You can check as many times as you want — there is no limit to how often you look.

If the website does not recognize your card number, double-check that you entered all 16 digits correctly. Card numbers are sometimes hard to read if the print is faded or worn.

Calling customer service for your balance

Bath & Body Works customer service representatives can look up your balance over the phone. Have your card number and PIN ready before you call. The phone number is on the back of the card itself, or you can find it on the Bath & Body Works website.

Wait times vary depending on the time of day and how busy the line is. Calling during off-peak hours (early morning or late evening) is usually faster than calling during lunch or after work.

Customer service can also help if you have questions about using your card, such as whether it works online or in store, or whether there are any restrictions on what you can buy.

Checking balance in a physical store

Any Bath & Body Works store associate can check your balance for you at the register. You do not need to make a purchase — just hand the card to the associate and ask them to look it up. They will swipe the card and the register will display your balance on their screen, which they can read to you.

This method is useful if you are already in the store and want to know how much you have before you shop. It also works if you have lost the card number or PIN and cannot check online or by phone.

What to do if your card is damaged or lost

If your gift card is damaged, cracked, or no longer readable, contact Bath & Body Works customer service with your card number. They can issue a replacement card with the same balance transferred to it. You will need to provide the original card number and PIN if you have them.

If you have lost the card entirely and do not remember the number, customer service may still be able to help if you have the receipt from when the card was purchased. The receipt contains the card number. If you do not have the receipt and cannot remember the number, the balance cannot be recovered.

Replacement cards typically arrive by mail within one to two weeks. In the meantime, you can still use the original card number to make purchases online if you remember it.

Gift card expiration and terms

Bath & Body Works gift cards do not expire. You can hold onto the card and use it whenever you want, even if years pass between the time you receive it and the time you spend the balance. There is no time limit on how long you can wait to use the card.

The card can be used in any Bath & Body Works store or on the Bath & Body Works website. Some locations may have different policies about returns or exchanges, but the gift card itself works the same way everywhere.

If your balance is very low (under a dollar, for example), you may not be able to use it to make a purchase on its own, but you can combine it with another payment method like a credit card or another gift card.

Troubleshooting balance check problems

If the website says your card number is invalid, make sure you are entering all 16 digits. Some cards have spaces between groups of numbers — ignore the spaces and type the numbers as one continuous string. If the card is old or worn, the numbers may be hard to read; try checking in bright light or asking a store associate to read the number to you.

If you entered the card number correctly but the website still will not recognize it, the card may not have been activated. New gift cards sometimes need to be activated at the register before they can be used. If you received the card as a gift and have not used it yet, try activating it in store or contact customer service to activate it over the phone.

If you are having trouble with the website itself (the page will not load, or it keeps timing out), try a different web browser or device. Clear your browser cache and cookies, then try again. If the problem continues, call customer service instead.

Frequently Asked Questions

Can I check my balance without the PIN?

The website balance checker requires both the card number and PIN. However, a store associate can check your balance without the PIN — they just need the physical card. If you have lost the card and do not remember the PIN, call customer service with your card number and they may be able to help.

What if I have multiple gift cards?

You can check each card separately using the website, phone, or store method. Enter or provide one card number at a time. If you want to combine balances from multiple cards into one, contact customer service to ask whether that is possible.

Does checking my balance use up any of the money on the card?

No. Looking up your balance does not cost anything and does not reduce the amount you have left. You can check as many times as you want without losing money.

Can I use my gift card online if I only know the balance but not the full card number?

No. To use the card online, you will need the full 16-digit card number and the PIN. If you have lost this information, call customer service with the card number or receipt, and they can help you recover it or issue a replacement.

What happens if my balance is zero?

Once the balance reaches zero, the card cannot be used for purchases. You can keep the card or discard it. If you want to add more money to it, contact customer service to ask whether that is possible — most gift cards cannot be reloaded.