Check your Subway gift card balance online or in store

Subway lets you see how much money is left on your gift card through their website, their mobile app, or by asking at any Subway location. The online method takes about a minute and requires your card number and PIN. If you don't have internet access or prefer to ask in person, any Subway cashier can swipe your card and tell you the balance on the spot.

The balance you see is the amount available to spend on food and drinks at Subway restaurants. It does not include any promotional offers or bonus rewards that may be attached to your account separately. Once you know your balance, you can use the card immediately at any participating Subway location in the United States.

Key Takeaways

  • Visit subway.com/giftcard or use the Subway app to check your balance by entering your card number and PIN.
  • Walk into any Subway restaurant and ask a cashier to swipe your card and read the balance to you at no cost.
  • Your balance is the total amount you can spend on menu items; it does not roll over unused funds to the next year.
  • If your card shows zero balance, contact Subway customer service with your card number and receipt if you have one.

Using the Subway website or app

Go to subway.com/giftcard and look for the "Check Balance" option on the page. Enter your 16-digit card number (found on the front of the card) and your four-digit PIN (usually on the back). The website will display your remaining balance within seconds.

The Subway mobile app offers the same feature. Open the app, tap the menu icon, and select "Gift Card" or "Check Balance." Enter your card details the same way. Both methods work 24 hours a day, so you can check anytime without visiting a restaurant.

Checking your balance in person at Subway

Bring your physical gift card to any Subway location and hand it to the cashier. Tell them you want to check your balance. They will swipe or scan the card at the register, and the balance will appear on their screen. They can read it aloud to you or show you the screen. This takes less than a minute and costs nothing.

Checking in person is useful if you don't remember your PIN, if you're having trouble with the website, or if you want to spend your balance right away. You can also ask the cashier to tell you what the balance was before you make a purchase, so you know exactly how much you're spending.

What happens if your balance is zero

If your card shows no money left, you cannot use it to buy food at Subway. The card itself does not expire, but the funds on it do not roll over or renew. Once spent, the balance is gone.

If you believe your balance should not be zero, or if money seems to have disappeared, contact Subway customer service. Have your card number and any receipt from your last purchase ready. Subway can look up your transaction history and investigate whether there was an error. Response times vary, but Subway typically replies within one to two business days.

Using your balance at checkout

When you're ready to spend your balance, hand your card to the cashier at any Subway location. They will swipe or scan it, and the purchase amount will be deducted from your balance. If your balance is higher than your purchase, the remaining amount stays on the card for your next visit.

If your balance is lower than your total bill, you will need to pay the difference with another payment method — cash, debit card, or credit card. Subway does not split payments between a gift card and another method at all locations, so ask the cashier before you order if you're unsure whether your balance covers your purchase.

Replacing a lost or damaged card

If your gift card is lost, stolen, or damaged, contact Subway customer service with your card number if you have it. Provide any receipt showing a purchase on that card. Subway may be able to transfer your remaining balance to a new card, though this depends on whether they can verify the original card's transaction history.

If you don't have your card number or a receipt, Subway's ability to recover your balance is limited. Keep your card in a safe place and consider taking a photo of the card number and PIN for your records, in case you need to reference them later.

Frequently Asked Questions

Can I check my Subway gift card balance without the PIN?

No. The website and app both require your four-digit PIN to display your balance. If you've lost your PIN, you can visit a Subway restaurant in person and ask a cashier to check your balance without it — they can look it up using just your card number.

Does my gift card balance expire?

Subway gift cards do not have an expiration date printed on them. However, the funds on the card do not earn interest or roll over, and they can only be used at Subway restaurants. Once you spend the balance, it is gone.

What if the website says my card number is invalid?

Make sure you're entering all 16 digits from the front of the card and that you've typed them correctly. If the error continues, the card may be damaged or defective. Visit a Subway restaurant and ask a cashier to check the balance using their register instead.

Can I transfer my balance to someone else's card?

No. Subway does not transfer balances between cards. If you want to give your remaining balance to someone else, you can spend it on food and give them the items, or you can give them the physical card to use themselves.

How long does it take to check my balance online?

The balance appears on your screen immediately after you enter your card number and PIN. If the website is slow or not responding, try again in a few minutes or use the Subway app instead.