Check your balance online, by phone, or in the Amazon app

You can see your Amazon gift card balance in three ways: through your Amazon account on a computer or phone, by calling Amazon customer service, or through the Amazon mobile app. The fastest method is logging into your account and viewing your balance instantly. If you have the physical card, you'll need either the card number or your account login — Amazon doesn't require you to enter a PIN or security code to check the balance.

Your balance appears as "Amazon.com Gift Card Balance" or "Store Credit" in your account settings. This balance applies to any purchase on Amazon.com, including physical items, digital content, and subscriptions. If you've added multiple gift cards to the same account, they combine into one total balance.

Key Takeaways

  • Log into your Amazon account and go to "Gift Cards" in the account menu to see your balance instantly online.
  • You can check your balance through the Amazon app by opening the menu, selecting "Your Account," then "Gift Cards."
  • Call Amazon customer service at 1-888-280-4331 to check your balance over the phone without logging in.
  • Your gift card balance combines with any other store credit on your account and applies to all Amazon.com purchases.
  • If you have a physical card, you need the 16-digit card number or your account login to check the balance — no PIN required.

Check balance on a computer or phone browser

Go to Amazon.com and sign into your account. Click on "Account & Lists" in the top right corner, then select "Your Account." Look for the "Gift Cards" section — it usually appears near the top of the page. Click on it, and your current balance displays immediately.

If you don't see a "Gift Cards" section, scroll down the "Your Account" page. On some accounts it appears under "Payments" or "Wallet." The balance shown is the total of all gift cards and store credit linked to that account. If you've never added a gift card to this account, the section may not appear until you do.

Check balance in the Amazon mobile app

Open the Amazon app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Your Account," then scroll down and tap "Gift Cards." Your balance appears at the top of the screen. This method works the same way whether you're using an iPhone or Android device.

If you're having trouble finding the Gift Cards section in the app, try updating to the latest version. Older versions of the app sometimes have the option in a different location or label it differently. You can also use the app's search function to look for "gift card balance."

Check balance by phone

Call Amazon customer service at 1-888-280-4331. A representative can look up your balance if you provide your account email address or the 16-digit card number printed on the physical gift card. This method works even if you don't have your password handy or can't access your account online.

Wait times vary depending on the time of day and how busy Amazon's phone lines are. Calling early in the morning or on weekdays typically means shorter waits. You don't need to provide a PIN or security code — Amazon only needs your email or card number to confirm the balance.

What to do if your balance doesn't match what you expect

If your balance is lower than expected, check your recent Amazon purchases. Gift card balance is deducted automatically when you buy something, even if the order is still processing or hasn't shipped yet. Look at your order history to see if a recent purchase used part of your balance.

If you received a gift card as a gift and the balance is zero or very low, the card may have been used already. Contact the person who gave it to you to confirm. If you believe the card was fraudulently used or there's an error, call Amazon customer service with your card number or account email. They can review the transaction history and may be able to help if the card was compromised.

Using your balance on purchases

When you check out on Amazon.com, your gift card balance applies automatically to your order before any payment method you have on file. You don't need to enter a code or take any extra steps — Amazon deducts the balance from your total and charges any remaining amount to your credit card, debit card, or other payment method.

If your gift card balance is higher than your purchase total, the leftover amount stays in your account for future purchases. There's no expiration date on Amazon gift card balances, so you can use it whenever you want. The balance only disappears if you request a refund or if Amazon closes your account for violating their terms of service.

Frequently Asked Questions

Can I check my balance without logging into my account?

Yes. Call Amazon customer service at 1-888-280-4331 and provide either your account email address or the 16-digit card number from the physical gift card. A representative will tell you the balance without requiring a password or PIN.

What if I lost the physical gift card but still have the balance?

The balance is tied to your Amazon account, not the physical card. As long as you've added the card to your account, you can check and use the balance by logging in online or through the app. You don't need the physical card to spend the money.

Does my gift card balance expire?

No. Amazon gift card balances don't expire and can be used for any purchase on Amazon.com at any time. The balance remains in your account indefinitely until you spend it.

Can I transfer my gift card balance to another account?

No. Gift card balances are locked to the account they were added to and cannot be transferred, refunded as cash, or moved to a different Amazon account. If you need to use the balance on a different account, you would need to make purchases on the original account and have items shipped to a different address.

Why does my balance show as pending or unavailable?

If you just added a gift card to your account, it may take a few minutes to process. Refresh the page or close and reopen the app. If the balance still shows as pending after an hour, contact Amazon customer service to confirm the card was registered correctly.