Check your balance on Amazon.com or the mobile app
The fastest way to see how much money is on your Amazon gift card is to sign into your Amazon account and look at your gift card balance in the account settings. You do not need to make a purchase or contact Amazon support — the balance appears in your account within seconds of you logging in.
On a computer, go to Amazon.com, sign in with your email and password, then click the account menu (usually in the top right corner). Look for "Gift cards" or "Your account" and select it. Your current balance will display there. On the Amazon mobile app, tap the menu icon, go to "Account," then find "Gift cards" or "Your gift card balance." The number shown is what you have available to spend.
If you have never added the gift card to your account yet, you will need to do that first. Amazon lets you add a physical gift card by entering the code on the back, or a digital gift card by copying the claim code from your email.
Key Takeaways
- Your Amazon gift card balance appears in your account settings under "Gift cards" once you sign in.
- You can check your balance on Amazon.com, the mobile app, or by calling Amazon customer service at 1-888-280-4331.
- The balance updates instantly when you add a new gift card or make a purchase.
- If you have a physical gift card, you will need the 16-digit code on the back to add it to your account.
- A gift card balance does not expire as long as your Amazon account remains active.
Add a physical gift card to your account
When you receive a physical Amazon gift card, the money is not automatically in your account. You have to claim it first by entering the code printed on the back of the card. Once you do, the balance transfers to your account and you can use it to buy anything on Amazon.
To add it, sign into your Amazon account and go to "Gift cards." Select "Redeem a gift card" and type or scan the 16-digit code on the back of the card. Amazon will confirm the amount and add it to your balance right away. If the code does not work, make sure you are typing it exactly as printed — codes are case-sensitive and include both letters and numbers.
If you have lost the physical card but still have the code written down, you can redeem it using just the code. You do not need the card itself.
Redeem a digital gift card from email
Digital gift cards arrive as a link or claim code in an email. The email usually comes from Amazon or from whoever sent you the gift card. Click the link in the email, or copy the claim code and paste it into the "Redeem a gift card" section of your account.
Digital codes work the same way as physical ones — once you redeem the code, the money appears in your account balance immediately. Make sure you are signed into the correct Amazon account when you click the link, because the balance will be added to whichever account you are logged into at that moment.
What to do if your balance does not appear
If you added a gift card code but the balance is not showing up, wait a few minutes and refresh the page. Sometimes there is a short delay, especially if you just redeemed it. If it still does not appear after 10 minutes, the code may have already been used or may be invalid.
Check that you typed the code exactly as it appears on the card or in the email — Amazon codes are case-sensitive and will not work if even one letter or number is wrong. If you are sure the code is correct and it still will not work, contact Amazon customer service. They can look up the code and tell you whether it has been redeemed already or if there is a problem with it.
Check your balance without signing in
If you do not have an Amazon account or do not want to create one, you can still check a gift card balance using the code alone. Amazon has a balance checker on their website where you enter the gift card code and it shows you the amount without requiring a login.
Go to Amazon.com and search for "check gift card balance" or look for the link in the help section. Enter the 16-digit code from the back of the card, and the balance will display. This method works for physical cards but not for digital codes that have already been claimed.
Call Amazon customer service to check your balance
If you prefer to speak to someone, you can call Amazon customer service at 1-888-280-4331 and ask them to look up your gift card balance. Have your gift card code ready, or sign into your account on the phone and they can pull up your balance that way.
Wait times vary depending on how busy Amazon is, but this is a reliable option if you are having trouble with the website or app, or if you simply prefer talking to a person. Customer service representatives can also help if your code is not working or if you think there is an error with your balance.
Frequently Asked Questions
Do Amazon gift cards expire?
No. Amazon gift card balances do not expire as long as your account is active. You can use the balance whenever you want, even years after you receive the card. If your account is closed for inactivity, Amazon may eventually remove the balance, but this takes a very long time.
Can I check my balance on someone else's gift card?
Yes, if you have the 16-digit code. You can use Amazon's balance checker tool without signing in, or you can call customer service and give them the code. You do not need to own the card or have permission to check the balance — the code is all that is needed.
What if I lost my gift card code?
If you received a physical card and lost it but never redeemed the code, contact Amazon customer service with proof of purchase (like a receipt or email confirmation). They may be able to look up the code or issue a replacement. If you received a digital gift card by email, check your email history or ask the person who sent it to resend the code.
Can I transfer my gift card balance to another person?
No. Once you redeem a gift card code into your Amazon account, the balance is tied to that account and cannot be moved or transferred. You can use the balance to buy items and send them as gifts, but you cannot give the balance itself to someone else.
Why does my balance show differently on the app and the website?
This is usually a temporary sync issue. Close the app completely and open it again, or clear your browser cache and refresh the website. If the balance is still different after a few minutes, contact Amazon customer service — they can confirm which number is correct.