Uber does not publish a single customer service phone number that works for all account types

Uber's support structure routes calls differently depending on whether you are a driver, a rider, or a business account holder. There is no universal 1-800 number. Instead, you reach support through the app itself, which connects you to a phone line specific to your account type. The phone option appears in the app's Help section, and Uber calls you back rather than putting you on hold.

If you have lost access to your account or cannot open the app, you can reach Uber through their website contact form, though response times are slower than the in-app phone callback system. Email support exists but typically takes 24 to 48 hours. For urgent issues — a lost item, a safety concern, or a billing dispute — the in-app phone callback is the fastest route.

Key Takeaways

  • Uber's phone support is accessed through the app's Help section, not through a published phone number you can call directly.
  • Uber calls you back at a time you choose rather than keeping you on hold, and wait times vary from a few minutes to several hours depending on demand.
  • Riders, drivers, and business accounts each have separate support queues, so the app routes your call to the right team based on your account type.
  • If you cannot access the app, use the contact form on Uber's website or email support, though both are slower than the in-app callback system.
  • For safety emergencies, use the in-app emergency button or call 911 directly rather than waiting for customer service.

How to request a callback through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" and then choose the category that matches your issue — "Trip issues," "Account and payment," "Lost and found," or "Safety." Describe your problem in the text box that appears. At the bottom of the screen, you will see a "Call us" button. Tap it and enter your phone number.

Uber will show you an estimated wait time and ask you to confirm. Once you confirm, Uber adds you to the queue and calls you back at the number you provided. You do not stay on the phone waiting. The callback typically comes within minutes during off-peak hours, but can take an hour or longer during busy times like evening rush or weekend mornings.

What to do if you cannot access the app

If your account is locked, you forgot your password, or the app will not open, go to Uber's website and look for the "Help" link in the footer. Click "Contact Us" and fill out the form with your name, email, and a description of the problem. Select your account type (rider or driver) so your message reaches the correct team.

Uber's web form does not offer a callback option. Instead, a support agent will email you within 24 to 48 hours. If you need faster help, try resetting your password through the login screen — this solves many account access issues without needing to contact support. If the reset does not work, the web form is your next option.

Phone support for Uber drivers

Driver support is accessed the same way as rider support — through the app's Help section — but the queue is separate. Drivers typically reach support faster than riders because the driver queue is smaller. Common driver issues include payment problems, account deactivation, document verification, and trip disputes.

If you are a driver and your account has been deactivated, you can still use the web contact form even if you cannot log into the app. Explain the situation and include your driver ID if you have it. Driver account issues often require documentation, so be ready to upload photos or files when support contacts you.

What information to have ready before calling

Before requesting a callback, gather your account email address, phone number, and the date and time of the trip or transaction in question. If the issue involves a specific trip, have the trip ID ready — you can find this in your trip history. For payment disputes, note the amount and the date the charge appeared on your card or bank account.

If you are reporting a lost item, describe it clearly and note exactly where you left it (the seat, the floor, the trunk). If the issue is safety-related, be prepared to describe what happened and when. Having this information ready means the support agent can help you faster and does not need to call you back a second time to gather details.

Alternative ways to reach Uber support

Beyond the in-app callback and web form, Uber maintains a Twitter account (@Uber_Support) that responds to direct messages, though this is slower than the phone callback. Some cities have Uber Greenlight Hubs — physical locations where drivers can meet with support staff in person, though these are not available everywhere.

For billing disputes, you can also contact your credit card company or bank and dispute the charge directly. This does not resolve the underlying issue with Uber, but it can reverse a charge while you wait for Uber support to investigate. For safety concerns, always call 911 first if you are in immediate danger, then contact Uber support afterward to report what happened.

Why Uber does not publish a phone number

Uber routes support through the app because it ties your call to your account automatically. When you request a callback through the app, Uber's system already knows your account history, recent trips, and payment method. A published phone number would require you to provide all this information verbally, which slows down the process.

The app-based system also lets Uber manage call volume more predictably. Instead of calls backing up in a queue, the callback system spreads requests across time. This is why you might wait 10 minutes for a callback during a slow afternoon but 45 minutes during peak evening hours — the system is distributing calls rather than stacking them.

Frequently Asked Questions

Can I call Uber instead of waiting for a callback?

No. Uber does not accept inbound calls to a customer service line. The callback system is the only phone support option. If you need faster help than a callback provides, try the web contact form, though it is typically slower. For urgent safety issues, call 911 directly.

How long does it usually take to get a callback?

Wait times range from a few minutes to over an hour depending on the time of day and how many people are in the queue ahead of you. Weekday mornings and early afternoons are usually faster. Evenings, weekends, and the day after major holidays are typically slower. Uber shows you an estimated wait time before you confirm the callback request.

What if Uber calls me back and I miss the call?

If you miss the callback, you will need to request another one through the app. Uber does not leave voicemails or call back a second time. Make sure you are near your phone when you request the callback, or choose a time when you know you will be available.

Is there a phone number for Uber Eats support?

Uber Eats support is accessed through the Uber Eats app using the same callback system as the main Uber app. Open the app, tap "Account," then "Help," describe your issue, and tap "Call us." Uber Eats has its own support queue separate from Uber rides.

Can I get support in a language other than English?

Uber support is available in multiple languages depending on your location and the language set on your account. When you request a callback, the system will route you to an agent who speaks the language associated with your account settings. If you need to change your language preference, do so in the app's settings before requesting support.