Where to go and what you need
To sign into Uber, go to uber.com in your web browser and look for the "Log in" button in the top right corner of the page. Click it, and you will see a screen asking for your email address or phone number — whichever one you used when you created your account.
You can also sign in through the Uber app on your phone by tapping the account icon at the bottom of the screen and selecting "Log in" if you are not already signed in. The process is the same: enter your email or phone number, then your password.
Have your password ready. If you do not remember it, Uber will let you reset it using a link sent to your email or a code sent to your phone — but that takes an extra step, so knowing your password ahead of time is faster.
Key Takeaways
- The login page is at uber.com with a "Log in" button in the top right corner of the website.
- You can sign in with either the email address or phone number you used to create your account.
- If you forget your password, Uber will send you a reset link or code to the email or phone number on file.
- Two-factor authentication may be required if Uber detects an unusual sign-in attempt from a new device or location.
Step-by-step sign-in process
Open uber.com in your browser. In the top right corner, click "Log in". On the screen that appears, enter your email address or the phone number associated with your Uber account in the text field.
Click "Next" or press Enter. Uber will then ask you to enter your password. Type it in and click "Log in" again. If the email or phone number and password match what Uber has on file, you will be taken to your account dashboard.
If you are signing in on a device Uber has not seen before, or from a location very different from where you usually sign in, Uber may ask you to verify your identity. This is a security step. You will receive a code by text message or email and need to enter it to finish signing in.
What to do if you forget your password
On the login page, after you enter your email or phone number and click "Next", look for a link that says "Forgot password?" or similar text. Click it.
Uber will ask you to confirm the email address or phone number on your account. If you used a phone number to sign in, Uber will send a reset code to that number by text. If you used an email, Uber will send a reset link to that email. Check your messages — the code or link usually arrives within a few minutes.
Click the link in the email or enter the code on the reset page. Uber will then let you create a new password. Make it something you can remember but that is not easy for someone else to guess. Once you save the new password, you can sign in normally.
Two-factor authentication and security codes
If Uber suspects someone other than you is trying to sign in — because the attempt is coming from a new device, a new location, or an unusual time — it will ask you to verify your identity before letting you in. This is called two-factor authentication.
Uber will send a code to your phone by text message or to your email, depending on what you set up in your account settings. Enter that code on the screen Uber shows you. Once you enter the correct code, you will be signed in.
If you do not receive the code, check your spam or junk folder in your email, or make sure your phone number is correct in your account settings. If the code still does not arrive, you can ask Uber to send it again by clicking a "Resend code" button on the verification screen.
Signing in on the Uber app instead of the website
The Uber app for iPhone and Android works the same way as the website. Open the app and tap the account icon — usually a person's silhouette or your profile picture — at the bottom of the screen. If you are not signed in, you will see a "Log in" button.
Tap "Log in", enter your email or phone number, then your password. If Uber asks for a verification code, enter it the same way you would on the website. Once you are signed in on the app, you can request rides, check your account balance, and see your ride history.
Signing in on the app does not sign you out of the website, and vice versa. You can be logged in on both at the same time. If you want to sign out of one, go to your account settings and look for a "Sign out" or "Log out" option.
Account settings and where to find them after you sign in
Once you are signed in at uber.com, click on your profile picture or the menu icon (three horizontal lines) in the top right corner. This opens a dropdown menu with links to different parts of your account.
From here you can view your payment methods, change your password, update your phone number or email address, and turn two-factor authentication on or off. You can also see your ride history, check any active trips, and manage your preferences for ride types and notifications.
If you want to sign out completely, scroll down in this menu and look for "Sign out" or "Log out". Click it, and Uber will end your session. The next time you visit uber.com, you will need to sign in again.
Troubleshooting common sign-in problems
If you enter your email or phone number and Uber says it does not recognize it, double-check that you are using the exact email address or phone number you used when you created your account. Even a small typo will cause the sign-in to fail. If you are not sure which one you used, try both.
If your password is not working, use the "Forgot password?" link to reset it. Make sure you are not accidentally using caps lock, and that there are no extra spaces before or after your password when you type it.
If you are stuck on a verification code screen and the code is not arriving, check that your phone number or email address in your account settings is correct and current. If it is wrong, you may need to contact Uber support to update it, because you cannot change it while you are locked out. Uber's support page is reachable from the bottom of the uber.com homepage.
If you see a message saying your account has been suspended or locked, Uber has detected unusual activity or a violation of its terms of service. You will need to contact Uber support directly to find out why and what steps to take next.
Frequently Asked Questions
Can I sign in with my Facebook or Google account instead of my password?
Yes. On the login page, below the email and password fields, you will see buttons to sign in with Facebook or Google. Click the one you want, and it will connect your Uber account to that social media account. You will need to give Uber permission to access your name and email from that account.
What if I do not remember which email or phone number I used to create my account?
Try the email addresses and phone numbers you use most often. If none of them work, go to uber.com and look for a "Contact Support" or "Help" link at the bottom of the page. Uber support can look up your account if you give them information that matches what is on file, such as your name or a recent ride.
Is it safe to sign in on a public computer?
It is safer to sign in on your own device. If you must use a public computer, make sure you sign out completely when you are done — do not just close the browser. Public computers may have software that records what you type, so avoid signing in on them if you can.
Can I be signed in on multiple devices at the same time?
Yes. You can be signed into Uber on your phone, tablet, and computer all at once. If you want to sign out on one device without affecting the others, go to your account settings and look for an option to manage active sessions or devices.