What you'll find on the Uber website and how it's organized
The Uber website (uber.com) is built around two main paths: one for people who want to request rides, and one for people who want to drive or deliver. The homepage shows you these options immediately, and the rest of the site branches from there. If you're looking for information about how Uber works, pricing, safety features, or account help, those sections are grouped in the footer and in a menu labeled "Help" or "Support."
The site is designed so you can move between sections without getting lost. The top navigation bar stays the same across pages, so you can jump from "Ride" to "Eats" to "Driver" without hunting for a way back. Search is available in the top right corner on most pages, and it will pull results from both the website content and the app help center.
Key Takeaways
- The Uber website separates rider information from driver information, so look for the section that matches what you're trying to do.
- Account settings, payment methods, and trip history are managed through your profile menu, not through separate pages on the website.
- The Help section contains articles about pricing, safety, cancellations, and account issues, organized by topic rather than by question.
- Driver and delivery partner information is in a separate area of the site with its own login and resources.
- The Uber website does not process ride requests — you book rides through the mobile app or by calling Uber in your city.
Finding information about rides and pricing
If you want to understand how Uber pricing works, what UberX versus Uber Black means, or how surge pricing functions, the "Ride" section of the website has articles on all of these. You can reach it from the homepage by clicking "Ride" in the top menu, or by scrolling to the footer and clicking "Ride" under "Products."
The pricing page explains the fare structure for your city, though the exact breakdown varies by location. You'll see information about base fare, per-mile charges, per-minute charges, and how Uber calculates your total. Surge pricing is explained separately, with details about when it happens and how it affects what you pay. If you want to know the price before you book, the website explains how the upfront pricing feature works in your app.
Safety information for riders is also in this section. You can read about Uber's safety features, how to share your trip with someone, what to do if you feel unsafe, and how to report a driver. These articles are written for people who haven't used Uber before, so they explain each feature step by step.
Accessing your account and payment settings
You cannot manage your account directly from the website — most account changes happen in the Uber app. However, the website tells you how to do these things. If you need to add a payment method, change your name, update your phone number, or review your trip history, the Help section has articles that walk you through the app steps.
Password resets and account recovery are handled through the website. If you cannot log into your account, clicking "Forgot password?" on the login page will send you a reset link. If you've lost access to the email or phone number on your account, the Help section has an article about account recovery that explains what information Uber will ask for.
Billing questions — like why a charge appeared on your card, how to dispute a fare, or how to see your receipt — are answered in the Help section under "Billing and Payments." These articles explain what information you'll need to have ready before you contact Uber support.
Getting help with rides, cancellations, and disputes
The Help section is organized by topic, and "Rides" is one of the largest categories. It covers what to do if your driver doesn't show up, how cancellation fees work, what happens if you're charged for a ride you didn't take, and how to report a problem with a trip. Each article explains the policy and then tells you how to report the issue through the app.
If you were charged a cancellation fee and believe it was wrong, the website explains Uber's cancellation policy and when fees apply. It also tells you how to contact Uber to dispute the charge — usually through the app under "Help" for that specific trip. Response times vary, but Uber typically reviews disputes within a few days.
Lost and found is handled through the app, but the website has an article explaining the process. If you left something in an Uber, you can report it through the app, and Uber will contact the driver. The article explains what information helps Uber locate your item and what to expect next.
Information for drivers and delivery partners
If you're interested in driving for Uber or delivering food through Uber Eats, the website has a separate section for partners. You can reach it by clicking "Drive" or "Deliver" in the top menu, or by going to partners.uber.com. This section explains how much drivers and delivery people earn, what vehicle requirements are, how to sign up, and what support is available.
The earnings information is broken down by city, because pay varies significantly by location. The website shows you the average per-trip earnings and per-hour earnings for your area, though these are estimates and your actual earnings will depend on how many trips you complete and how long you work.
Vehicle requirements, insurance, and background check information are all explained in this section. If you're thinking about becoming a driver, this is where you'll find what documents you need, what your car has to meet, and how long the sign-up process takes.
Contacting Uber support through the website
The website does not have a phone number or email address for general support. Instead, support is handled through the app or through the Help section on the website. If you click "Contact Us" in the Help section, you'll be asked to describe your issue, and then the website will show you relevant articles. If none of those solve your problem, you can submit a request to Uber support through the app.
Response times depend on how busy support is and what your issue is. Account security issues and payment disputes are usually prioritized. The website does not give a specific timeline, but most issues are reviewed within 24 to 72 hours.
For urgent issues — like reporting a safety concern or a lost item with time-sensitive value — the app has a direct support button that may connect you to someone faster than submitting a written request. The website explains which issues may have access to as urgent.
Finding city-specific information
Uber operates in different cities with different rules, pricing, and available services. The website lets you select your city at the top of the page, and the information shown will change to match your location. Pricing, available ride types, surge pricing policies, and driver requirements all vary by city, so selecting the right location is important.
If you're traveling to a different city and want to know if Uber operates there, you can search for that city on the website. The site will tell you what services are available, what the pricing structure is, and whether there are any local rules you should know about.
Frequently Asked Questions
Can I book a ride directly from the Uber website?
No. The website is for information only. You book rides through the Uber mobile app or by calling Uber in your city. The website explains how to use the app to request a ride, but the actual booking happens there.
How do I find my receipt or trip history?
Trip history and receipts are in the Uber app under "Your Trips." The website has an article explaining how to access this information and how to download or print a receipt. You cannot view trip history on the website itself.
What if I can't find the answer to my question on the website?
The Help section has a search bar at the top. If searching doesn't return what you need, you can submit a support request through the app. The website will show you a "Contact Us" button after you've searched, which lets you describe your issue and send it to Uber support.
Is there a way to contact Uber by phone through the website?
The website does not list a phone number for general support. Support is handled through the app or through written requests submitted via the Help section. Some cities have phone support for specific issues, and the Help section will tell you if that's available in your area.
How do I know if Uber operates in my city?
Select your city at the top of the Uber website. If Uber operates there, you'll see information about available services and pricing. If Uber doesn't operate in your city, the website will tell you that service is not available in your area.