Uber does not have a general customer service telephone line

Uber does not publish a phone number for riders or drivers to call for support. The company handles nearly all customer issues through its app, website, or email. If you need to contact Uber, you will use the in-app support system first — not a phone call.

This is different from traditional taxi or car services. Uber's support model is built around written communication through the app, which creates a record of your issue and lets support agents review details like your trip history and payment method before they respond.

Key Takeaways

  • Uber's main support channel is the in-app Help section, where you describe your issue and receive written responses from support staff.
  • You can also contact Uber through email or the website, but these routes are slower than the app.
  • Some specific issues — like a lost item or a safety concern — have dedicated support flows within the app that move faster than general inquiries.
  • If you have an urgent safety issue during a trip, call 911 directly rather than trying to reach Uber support.
  • Uber does not offer phone support for billing disputes, account problems, or driver issues, though you may eventually speak to someone by email.

How to contact Uber through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Account," then choose the issue category that matches your problem. Uber groups common issues — lost items, trip problems, payment issues, driver concerns — into separate flows. Select the one that fits, describe what happened, and submit.

Uber's system will often offer instant solutions: refund a small charge, add a tip, or provide driver contact information. If your issue needs human review, a support agent will respond within hours to a few days, depending on how busy the queue is. You will receive responses in the app's messaging section, not by phone or email.

For lost items, the app has a dedicated "Lost & Found" section. You describe what you left behind, which trip it was on, and whether you want to contact the driver directly or have Uber help. This route is faster than a general support inquiry because Uber can immediately send your message to the driver who had your trip.

Contacting Uber by email or website

You can also reach Uber support through the website at help.uber.com. The process is similar to the app: you select your issue type and describe the problem. Email responses are typically slower than in-app support because Uber prioritizes app-based inquiries.

If you do not have the app or prefer email, you can send a message through the website and receive responses at the email address linked to your account. Include your full name, the email address on your Uber account, and specific details like the date and time of the trip or the transaction in question. Vague emails take longer to resolve because support staff have to ask follow-up questions.

What to do in a safety emergency

If you are in immediate danger during an Uber trip — whether you are a rider or driver — call 911 directly. Do not wait for Uber support to respond. Uber's support system is not monitored for emergencies and cannot dispatch help faster than emergency services can.

After you are safe, you can report the incident to Uber through the app's Help section. Select "Safety" or "Report a Safety Concern" and provide details. Uber will review the report and may deactivate the driver or rider involved, but the police report is what matters for your legal protection.

Why Uber does not offer phone support

Uber's decision to avoid phone lines is partly cost — handling millions of support requests by phone would require a massive call center. But it is also structural: written support creates a record that protects both you and Uber. If there is a dispute about what happened, you have a timestamped conversation to reference.

Phone support also makes it harder for Uber to verify who you are and access your account details. The app already knows your identity, payment method, and trip history, so support agents can investigate your issue without asking you to prove who you are.

Common issues and faster routes

Some problems have dedicated support paths that are faster than general inquiries. If you were charged incorrectly, select "Billing" or "Payment Issue" in the Help menu — Uber can often refund small overcharges instantly. If a driver was rude or unsafe, select "Report Driver Behavior" and describe what happened; these reports are flagged for immediate review.

If you are a driver with account or earnings questions, Uber has a separate driver support section in the app. Tap your profile picture, then "Help" — the options will be different from rider support. Driver issues like account deactivation or payment disputes also go through the app, not phone.

If you have a problem with Uber Eats (food delivery), the support process is the same: use the app's Help section. Uber Eats has its own support queue, so issues are routed correctly based on whether you are reporting a food order or a ride.

What happens if you cannot reach support

If you submit a support request and do not hear back within a few days, check your email for responses — sometimes Uber's messages go to spam folders. Log back into the app and check the Help section to see if Uber has posted a response there.

If your issue is still unresolved, you can try contacting Uber through social media (Twitter, Facebook) or leaving a detailed review on the app store. These public channels sometimes get faster attention because they are visible to other users. Include your account email and a brief description of the problem.

For billing disputes that Uber will not resolve, you can dispute the charge with your credit card company or bank. This is slower than resolving it with Uber directly, but it is an option if support is not responding. Keep records of all your communication with Uber support in case your bank asks for proof of the dispute.

Frequently Asked Questions

Can I call Uber to report a lost item?

No, but the app's Lost & Found section is faster than calling would be. You describe the item and the trip, and Uber sends your message directly to the driver. If the driver has your item, they can respond within minutes through the app.

What if I need to cancel my trip urgently?

Use the app to cancel immediately — do not wait to call support. If you have already been charged and want a refund, submit a support request through the Help section explaining why you cancelled. Uber will review and may refund the charge if you cancelled before the driver arrived.

Is there a phone number for Uber driver support?

No. Drivers also use the in-app Help section for account issues, payment questions, and deactivation appeals. Some cities have driver support centers you can visit in person, but these are not phone lines — you have to go to the location.

What if Uber charged me twice for the same trip?

Go to the Help section, select "Billing" or "Duplicate Charge," and describe what happened. Include the trip details and the dates of both charges. Uber can usually see duplicate charges in your account history and will refund one within a few days.

Can I request a callback from Uber support?

Uber does not offer callbacks. All support is handled through the app or email. If you need to speak to someone urgently, your fastest option is to submit a detailed support request through the app and check for responses every few hours.