Uber's Phone Support Numbers and When to Use Them

Uber does not publish a single customer service phone number that works for all issues. Instead, the company routes calls through the Uber app itself — you request help from within the app, and Uber assigns you to a support agent who can then call or text you back. This means you cannot simply dial a number and reach someone; the app initiates the contact.

If you need to reach Uber about a ride, account issue, or lost item, open the Uber app, go to the Help section (usually a question mark icon), describe your problem, and select "Call Support" or "Chat Support" if those options appear. Uber will then contact you. Response times vary from minutes to several hours depending on call volume and the complexity of your issue.

For driver-specific support, Uber has a separate driver app with its own help system. Drivers can also reach the driver support line, which varies by region and is listed in the driver app under Help.

Key Takeaways

  • Uber does not have a general customer service phone number; you must request help through the Uber app and wait for an agent to contact you.
  • Open the app, tap Help, describe your issue, and select "Call Support" or "Chat Support" to initiate contact with a support agent.
  • Response times depend on call volume and issue type, ranging from minutes to several hours.
  • Driver support is separate from rider support and is accessed through the driver app.
  • For urgent issues like safety concerns, contact local police or emergency services directly rather than waiting for Uber support.

How to Request Support Through the Uber App

The most direct way to reach Uber support is through the app itself. On the home screen, look for the Help icon — usually a question mark in a circle, often located at the top right or in a menu. Tap it to open the Help section.

Once in Help, you will see a list of common issues: "Trip Issues," "Account & Payment," "Lost Items," "Safety," and others depending on what you were doing in the app. Select the category that matches your problem. Uber will then show you a list of solutions or articles that address that issue.

If the articles do not solve your problem, scroll to the bottom of the page and look for "Still need help?" or a similar prompt. Tap that button. You will then see options to "Chat with Support" or "Call Support." Choose the one you prefer. If you choose "Call Support," Uber will contact you at the phone number on your account within a few minutes to a few hours.

What Issues Uber Support Can Address

Uber support handles a wide range of rider issues. These include problems with a completed trip (wrong charge, driver behavior, safety concern), account access (forgotten password, locked account), payment methods (card declined, refund request), lost items left in a vehicle, and cancellation disputes.

Support can also help if you were charged for a trip you did not take, if a driver did not show up, or if the fare was significantly higher than the estimate shown before you requested the ride. They can investigate the trip, review the route, and issue a refund or credit if they find an error.

For safety concerns — such as a driver who made you uncomfortable or a passenger incident — report it through the Help section under "Safety." Uber takes these reports seriously and may deactivate a driver's account pending investigation.

Response Times and What to Expect

When you request a call or chat from Uber support, the wait time depends on how busy the support team is and the type of issue you reported. Simple issues like password resets or payment problems may be resolved in a chat within 10 to 30 minutes. More complex issues — such as a dispute over a trip charge or a safety report — may take several hours or even a full business day to receive a response.

If you choose "Chat Support," an agent will message you through the app. You do not need to stay in the app the entire time; you will receive notifications when the agent responds. If you choose "Call Support," Uber will call the phone number associated with your account. Make sure that number is current and that you answer when they call, or they may close the support request.

During nights and weekends, response times are often longer because fewer support agents are working. If your issue is urgent, consider requesting support during business hours (typically 6 a.m. to midnight in your local time zone).

Driver Support Contact Information

Drivers have a separate support system. In the Uber Driver app, tap the Help icon (usually at the bottom of the screen) to access driver-specific support. From there, drivers can report issues with earnings, vehicle documents, background checks, account deactivation, or trip-related problems.

Like rider support, driver support is accessed through the app rather than a published phone number. Drivers can request a call or chat, and an agent will contact them. Some regions have a dedicated driver support phone line listed in the app, but this varies by location and is not a universal number.

Drivers experiencing an urgent safety issue should contact local police rather than waiting for Uber support.

When to Contact Local Authorities Instead of Uber

Some situations require immediate action and should not wait for Uber support. If you are in immediate danger, have been in an accident, or are a victim of a crime, call 911 (or your local emergency number) first. Do not wait for Uber to respond.

If a driver or passenger threatened you, assaulted you, or stole from you, report it to police and then report it to Uber through the Safety section of the app. Police reports create an official record that Uber can reference when investigating.

For non-emergency safety concerns — such as a driver who drove recklessly or made inappropriate comments — you can report through the app, but this does not require an immediate call to police. Uber will investigate and take action based on their safety policies.

Frequently Asked Questions

Can I call Uber without using the app?

Uber does not publish a general customer service phone number for riders. You must use the app to request support, and Uber will call you back. If you have lost access to your phone or the app, you may be able to contact Uber through their website or social media, but response times are slower.

What if Uber support does not call me back?

If you requested a call and did not receive one within a few hours, check that the phone number on your account is correct. You can also open the app and request support again, or try the chat option instead. If the issue is urgent, contact local authorities if it involves safety or a crime.

Is there a number to reach Uber corporate?

Uber's corporate office does not handle individual customer support requests. All rider and driver support goes through the app-based system. For complaints about Uber's policies or to report a serious issue, you can contact your state's attorney general or file a complaint with the Better Business Bureau.

How do I report a lost item?

Open the Uber app, tap Help, and select "Lost Items." Describe what you lost and which trip it was on. Uber will contact the driver and ask them to check the vehicle. If the driver finds it, Uber will coordinate return or delivery. Response typically takes a few hours to a full day.

Can I text Uber support?

Uber support primarily uses in-app chat and phone calls. Some regions may offer SMS support, but this is not standard. Check the Help section of your app to see if text support is available in your area.