Uber's main support channels and response times
Uber does not publish a single phone number that connects you to a live representative. Instead, support runs through the Uber app, the Uber website, and email. Most issues are handled through the app's built-in help system, which can resolve problems without a phone call — though wait times vary depending on the issue and time of day.
If you are a driver, you can reach Uber's driver support line at 1-833-USE-UBER (1-833-873-8237), though this number is primarily for account and payment questions rather than real-time roadside help. Riders do not have a direct phone line; all rider support goes through the app or web portal.
Response times depend on the problem type. Account issues, payment disputes, and lost items typically receive a response within 24 to 48 hours. Safety concerns and account access problems are usually prioritized and may be handled faster. During peak hours or on weekends, wait times can extend beyond this window.
Key Takeaways
- Riders contact Uber support only through the app or website — there is no rider phone line, but you can request a callback through the help menu.
- Drivers can call 1-833-USE-UBER (1-833-873-8237) for account and payment questions, though the app is faster for most issues.
- Response times range from a few hours to 48 hours depending on the problem type and time of day.
- You must have your trip number or account email ready before contacting support, as this is the first thing they will ask for.
How to contact Uber support through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" — this takes you to a searchable list of common issues organized by category: trips, payments, account, safety, and driver topics. Type your problem into the search box or browse the category that matches your issue.
Most problems have a self-service solution listed first — cancellation policies, fare breakdowns, how to add a payment method. If the article does not solve your problem, scroll to the bottom and tap "Still need help?" or "Contact us." This opens a form where you describe the issue and choose how you want to be contacted: in-app message, email, or callback.
If you choose callback, Uber will call you at the phone number on your account within the timeframe shown (usually 1 to 24 hours, depending on demand). Keep your trip number and any relevant screenshots or receipts ready before the call comes in.
How to contact Uber support through the website
Go to help.uber.com and sign in with your account email and password. The layout mirrors the app: search for your issue or browse by category. The same self-service articles appear first, followed by a "Contact us" button if you need to speak with someone.
On the website, you can also view your support ticket history — all previous conversations with Uber support appear in one place, which is useful if you are following up on an ongoing issue. You can add new messages to an existing ticket without starting over.
Email support through the website typically takes 24 to 48 hours for a response. If your issue is time-sensitive (for example, you are locked out of your account), mention that in your message and request priority handling.
Driver support phone line and account help
The driver support number is 1-833-USE-UBER (1-833-873-8237). This line handles questions about earnings, payment deposits, account status, document verification, and background check issues. Wait times vary; calling during off-peak hours (early morning or late evening) usually means shorter queues.
Before calling, have your driver account email, phone number, and any relevant trip or document numbers ready. The support agent will verify your identity using this information before discussing your account.
For urgent safety issues while driving — such as a passenger threatening you or a vehicle emergency — do not call the support line. Call 911 instead. The support line is for administrative and account questions only.
What information you need before contacting support
Uber support will ask for your account email address and phone number first. Have these ready before you reach out. If your issue involves a specific trip, you will need the trip number, which appears in your trip history in the app. The trip number looks like a string of letters and numbers (for example, uberX-ABC123DEF456).
If you are reporting a lost item, have a description of the item and the exact date and time of the trip. If you are disputing a charge, have a screenshot of the fare breakdown or receipt. If your account has been locked or suspended, have any emails from Uber about the suspension so you can reference the reason.
For driver issues, have your driver license number and the date your background check was submitted, if applicable. The more specific information you provide upfront, the faster support can resolve your issue.
Common issues and where to find answers first
Before contacting support, check the help section for your specific problem. Lost items, trip cancellations, fare disputes, and payment method issues all have self-service solutions in the app or on the website. Many problems can be resolved in minutes without waiting for a response.
If you were charged for a trip you did not take, the app has a "Report a problem with this trip" option on the trip receipt. If a trip was cancelled and you were charged, you can request a refund directly through the same menu. If a payment method failed, you can update it immediately without contacting support.
For driver-specific issues like missing earnings, document rejections, or payment delays, the driver app has a dedicated "Earnings" and "Documents" section where you can see the status of your background check, insurance verification, and recent payments. Many issues are explained there before you need to call.
What to do if you cannot reach support
If you have submitted a support request and have not heard back after 48 hours, log into your account on the website and check your support ticket history. Your message may have been resolved without a direct reply, or a response may be pending. You can add a follow-up message to the same ticket rather than starting a new one.
If your issue is urgent and you have not received a response, try contacting support again through a different channel — if you used the app, try the website, or vice versa. Different support queues sometimes have different wait times.
For account access issues (you cannot log in, your account is locked, or you suspect fraud), this is treated as a priority. Mention this clearly in your support message and request urgent handling. Uber typically responds to account security issues within a few hours.
Frequently Asked Questions
Can I call Uber support as a rider?
No, Uber does not have a rider phone line. All rider support goes through the app or website. You can request a callback through the help menu, and Uber will call you within the timeframe shown. For emergencies during a trip, call 911 directly rather than Uber support.
How long does it take to get a refund after I contact support?
Refunds for disputed charges or cancelled trips typically process within 5 to 10 business days after support approves your request. You will receive a confirmation message in the app or via email once the refund is issued. The money appears in your original payment method (credit card, debit card, or Uber Cash balance).
What if I lost my phone and cannot access the Uber app?
Go to help.uber.com on a computer or borrowed phone and sign in with your email and password. You can contact support the same way through the website. If you cannot remember your password, use the "Forgot password" link to reset it before signing in.
Does Uber support respond faster if I contact them on social media?
Uber monitors social media accounts, but responses are not faster than the official app or website. Using the in-app help system or help.uber.com is the most direct route and ensures your message reaches the right support team. Social media is better for public complaints or feedback, not account-specific issues.
Can I dispute a charge after 30 days?
Yes, you can contact support about a charge at any time, though disputes are easier to resolve if reported within a few days of the trip. Have your trip receipt and a clear explanation of why you are disputing the charge. Support will review the trip details and may issue a refund or credit depending on the circumstances.