Uber does not have a single customer service phone number you can call to reach support

Uber handles most support requests through the app or website, not by phone. If you need to contact Uber or reach your driver, the method depends on what you need. For a current ride, you can call or text your driver directly through the app. For account issues, lost items, or billing problems, you go through the app's support menu, which may eventually offer a callback option rather than a live phone line.

This structure exists because Uber processes millions of rides daily and routes requests through its app to track the issue, your account, and the specific ride involved. A phone number without that context would be less useful to both you and Uber's support team.

Key Takeaways

  • You can call or text your driver directly from the Uber app during an active ride without needing their personal phone number.
  • Uber support does not operate a general customer service phone line; most issues are handled through the app's Help section.
  • Some support requests may result in Uber calling you back, but you initiate contact through the app first.
  • If you have a safety concern during a ride, call 911 directly rather than trying to reach Uber support.

How to contact your driver during an active ride

Open the Uber app and go to your active ride. At the top of the screen, you will see your driver's name, photo, and vehicle details. Below that are two buttons: one to call your driver and one to text your driver. Tap the call button to reach them by phone, or tap the message button to send a text. Both go through Uber's system, so your personal phone number stays private.

This works whether you need to give directions, let them know you are running late, or ask them to wait a moment. The call and text buttons only appear during an active ride—before you request or after the ride ends, you cannot reach the driver this way.

Reaching Uber support through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right. Select "Help." You will see categories like "Trip issues," "Account and payment," "Lost item," and "Safety." Tap the category that matches your problem. Uber will show you a list of common issues and solutions. If none of those solve your problem, scroll to the bottom and tap "Still need help?" or "Contact support."

From there, Uber may offer you a callback, a chat with a support agent, or a form to fill out. The option available depends on your issue type and your location. A callback means Uber will call you at the phone number on your account, usually within a few hours. You do not call them; they call you.

What issues you can report through support

Use the app's Help section to report a lost item left in a car, a charge you do not recognize, a driver behavior concern, a ride that did not go as expected, or account access problems. You can also report a safety issue after a ride has ended. For each issue type, Uber asks you to describe what happened and may request photos or other details.

Lost items have their own fast track: tap "Lost item," select the ride, describe what you lost, and Uber will contact the driver on your behalf. If the driver has it, Uber can arrange for you to pick it up or have it returned. This usually moves faster than a general support request because the driver information is already linked to your ride.

When to call 911 instead of Uber

If you feel unsafe during a ride—if the driver is driving recklessly, taking you to the wrong location on purpose, or if you experience harassment or threats—call 911 immediately. Do not wait to contact Uber support. After you are safe, you can report the incident through the app, but emergency situations require emergency services, not an app support team.

Uber's app also has a safety feature called "Share my trip" that lets you send your ride details to a trusted contact in real time. Use this before you get in the car if you want someone to track your location during the ride.

Contacting Uber about billing or account issues

If you see a charge you do not recognize, your payment method was declined, or your account has been deactivated, go to Help and select "Account and payment." Describe the issue as specifically as you can—for a charge, include the date and the amount. For a payment method problem, say whether it is a credit card, debit card, or bank account issue.

Uber support will review your account and may ask follow-up questions through the app. If the issue involves fraud or an unauthorized charge, Uber can dispute it with your payment provider, but you need to report it through the app first so there is a record of your claim.

Frequently Asked Questions

Can I call Uber to request a ride instead of using the app?

No. Uber does not have a phone line for ride requests. You must use the Uber app or website to request a ride. If you cannot use the app, ask someone to request a ride for you, or look into local taxi services or other transportation options in your area.

What if I call my driver and they do not answer?

Try texting instead—some drivers prefer text to phone calls. If they still do not respond, you can cancel the ride through the app. You may be charged a cancellation fee depending on how long the driver has been on the way. If the driver never showed up, report it through Help and Uber may refund the cancellation fee.

Does Uber have a phone number for driver support?

Drivers also use the app to contact Uber support. There is no separate phone line for drivers either. Drivers can call or text passengers during a ride using the same system passengers use to reach them.

How long does it take for Uber to call me back?

Callback times vary by location and how busy support is. Most callbacks happen within a few hours, but during peak times it can take longer. You can check the status of your support request in the app's Help section.

What if I need to contact Uber about something that happened weeks ago?

Go to Help, select the relevant category, and describe the issue. Include the date of the ride or transaction if you can. Uber can look up your account history and investigate older issues, though they may have limits on how far back they can refund charges or take action.