Your Uber rating is a number between 1 and 5 stars that reflects feedback from the people you ride with or drive for. Both passengers and drivers receive ratings, and both can see their own rating at any time in the app. A low rating can affect whether you can continue using the platform.

Key Takeaways

  • Passengers and drivers each receive separate ratings based on feedback from the other party after every trip.
  • Your rating appears in your Uber app profile and is visible to drivers (if you are a passenger) or passengers (if you are a driver).
  • Uber can deactivate driver accounts if ratings fall below a certain threshold, which varies by city but is typically between 4.6 and 4.8 stars.
  • Passengers with very low ratings may find it harder to match with drivers, though Uber does not formally deactivate passenger accounts for low ratings alone.
  • Ratings are based on individual trip feedback and cannot be appealed or removed, though you can request a review if you believe a rating was given in error.

How ratings are given and what they measure

After each trip, the passenger rates the driver and the driver rates the passenger. Either party can leave a rating from 1 to 5 stars, and optionally add written comments. The rating system is meant to reflect the quality of the trip experience — cleanliness of the vehicle, driving behavior, politeness, and whether the driver took the correct route or the passenger was ready on time and gave clear directions.

Ratings are not optional. If you do not manually rate the other party, Uber may assign a default rating after a set period. The exact default varies, but it is typically a neutral middle rating. You can change your rating for up to 24 hours after the trip if you want to revise your feedback.

Uber does not publish the exact criteria drivers or passengers are rated on, but common reasons for low ratings include vehicle cleanliness, rude behavior, cancellations, arriving late, taking a longer route than necessary, or safety concerns. Passengers are typically rated on readiness, politeness, and whether they damaged the vehicle or behaved unsafely.

Where you can see your rating and what the numbers mean

Your rating appears in your Uber app under your profile. Open the app, tap your profile icon, and look for your star rating displayed prominently. This is the average of all ratings you have received. Drivers can see your passenger rating before accepting your request. Passengers can see the driver's rating before confirming the trip.

A rating of 4.8 or higher is generally considered very good. A rating between 4.6 and 4.8 is acceptable in most markets. A rating below 4.6 begins to affect your experience — drivers may decline your requests more often, or you may wait longer for a match. For drivers, the threshold for deactivation is typically between 4.6 and 4.8 stars depending on your city, though some markets set it lower.

The rating is calculated as a rolling average of your last several hundred trips, not a lifetime average. This means recent trips carry more weight than older ones, so your rating can improve or decline relatively quickly if your recent trips have been consistently good or bad.

How low ratings affect drivers

Drivers face the most direct consequences from low ratings. Uber monitors driver ratings continuously, and if your rating falls below the minimum threshold for your city — usually between 4.6 and 4.8 stars — Uber will send you a warning. If the rating does not improve within a set period (typically 30 to 90 days), Uber can deactivate your driver account, which means you can no longer accept rides.

Before deactivation, Uber typically sends multiple warnings and may offer resources to help improve your rating, such as tips on vehicle maintenance or customer service. Some cities have driver support programs that provide coaching or vehicle inspection services. However, the deactivation policy is firm — if you do not meet the threshold, you lose access to the platform.

A deactivated account can sometimes be reactivated if you submit an appeal and demonstrate that you have addressed the issues that led to the low rating. The process and likelihood of reinstatement vary by location and the reason for deactivation. Uber does not may provide reinstatement and may require you to wait a period of time before reapplying.

How low ratings affect passengers

Passengers with low ratings experience friction rather than outright deactivation. Drivers can see your rating before accepting your request and may decline to pick you up if your rating is very low. This means you may wait longer for a ride, or in some cases struggle to find a driver willing to accept your request at all. The lower your rating, the more selective drivers can afford to be.

Uber does not formally deactivate passenger accounts based on rating alone. However, if your behavior results in safety reports, complaints about damage to vehicles, or other violations of Uber's community guidelines, Uber can suspend or deactivate your account regardless of your star rating. A low rating is often a sign that these other issues are present.

If you are a passenger with a low rating, the fastest way to improve your experience is to ensure you are ready when the driver arrives, provide clear directions, be polite, and keep the vehicle clean. Your rating will improve as you take more trips with good feedback.

Disputing a rating or requesting a review

Uber does not allow you to delete or formally appeal individual ratings. However, you can contact Uber support and request that they review a specific rating if you believe it was given in error or unfairly. Uber will look at the trip details and the comments left by the other party, but they rarely overturn ratings. The review process is not transparent, and Uber does not explain their decision.

If a rating includes a comment that you believe is false or defamatory, you can report it to Uber support and ask them to remove the comment. Uber may remove comments that violate their community guidelines, such as those containing slurs, threats, or false accusations. Removing a comment does not change the star rating itself.

The most practical approach is to focus on improving future ratings rather than disputing past ones. Since your rating is a rolling average, consistently good trips will gradually raise your overall rating even if you have received some low ratings in the past.

What happens if you are deactivated for low rating

If Uber deactivates your driver account due to low rating, you will receive a notification in the app and via email explaining the reason and the date the deactivation takes effect. You will no longer be able to accept new rides. Any trips you have already accepted will be completed, but you cannot take new requests after the deactivation date.

You can request to reactivate your account by submitting an appeal through the Uber app or by contacting driver support. The appeal process requires you to explain what steps you have taken to address the issues that led to the low rating. Uber will review your appeal, but approval is not may provide. Some drivers are permanently deactivated and cannot reactivate.

If your appeal is denied, you may be able to reapply after a waiting period, which varies by location. Some cities allow reapplication after 30 days; others require 90 days or longer. Uber does not publish a standard timeline, so you will need to contact support in your area to find out the specific policy.

How ratings differ by city and what the standards are

Uber's rating thresholds and policies vary by city and country. In the United States, most major cities require drivers to maintain a rating of at least 4.6 stars, but some cities set the threshold at 4.7 or 4.8. International markets may have different standards. Uber does not publish a master list of thresholds by location, so you may need to contact driver support in your city to find out the exact requirement.

The variation exists because Uber adjusts its standards based on local market conditions, driver supply, and passenger demand. In cities with high driver supply, Uber can afford to enforce stricter rating requirements. In cities with tight driver supply, Uber may be more lenient to keep drivers active.

Passenger rating standards are less formal and vary widely. Some drivers will accept passengers with ratings as low as 4.4 or 4.5, while others will only accept passengers rated 4.8 or higher. There is no official Uber policy that tells drivers what rating threshold to use, so it is entirely up to individual drivers.

Frequently Asked Questions

Can I see who rated me and what they said?

You can see the written comments left with a rating, but not the name of the person who left it. Comments appear in your app under your rating history. If a comment is abusive or false, you can report it to Uber and ask them to review it, though Uber rarely removes comments unless they violate clear community guidelines.

How long does it take for a new rating to show up in my average?

A new rating typically appears in your average within a few hours of the trip ending. Your overall rating updates automatically as new ratings come in. Since your rating is a rolling average of recent trips, a single new rating will have a small effect on your overall average if you have many trips, but a larger effect if you have few trips.

What if a driver or passenger rates me unfairly because of a misunderstanding?

You can contact Uber support and ask them to review the rating. Explain what happened during the trip and why you believe the rating was unfair. Uber will look at the trip details and comments, but they rarely overturn ratings. Focus instead on taking more trips and earning good ratings to improve your average over time.

Can I improve my rating after being deactivated?

Once you are deactivated, you cannot take trips and therefore cannot earn new ratings. You can submit an appeal to Uber requesting reactivation, and you can explain what you have done to address the issues that led to the low rating. Approval depends on Uber's review of your appeal and varies by location and circumstances.

Do ratings from cancelled trips count?

If you cancel a trip before the driver arrives or before pickup, no rating is given. If the driver cancels after accepting your request, you may be able to rate them, but they cannot rate you. If you cancel after the driver has arrived or after the trip has started, both parties can rate each other.