Uber's main rider support line and when to use it

Uber does not publish a single phone number that all riders can call. Instead, the phone number you reach depends on your location, your account status, and what you need help with. The fastest way to reach someone by phone is through the Uber app itself: open the app, go to the menu, select "Help," find your issue, and look for a "Call support" button. That button connects you to a support agent in your region who can see your account and trip history.

If you cannot access the app, you can search for "Uber customer service" plus your country or region name to find a local support number. These numbers vary by country and sometimes by city. For example, Uber maintains different support lines for riders in the United States, the United Kingdom, Canada, Australia, and other markets. The number you find should be specific to your location, not a general corporate line.

Phone support is typically available during business hours in your time zone, though availability varies by region. Some markets offer 24/7 support; others do not. If you call outside business hours, you may be directed to submit a support request through the app instead.

Key Takeaways

  • The "Call support" button in the Uber app is the most direct way to reach a support agent who can see your account and recent trips.
  • Uber does not have a single universal phone number; the correct number depends on your country and region.
  • Support hours vary by location, and some regions offer phone support only during business hours.
  • If you cannot use the app, search for "Uber customer service" plus your location to find a regional support line.
  • For urgent safety issues, call local emergency services (911 in the US) rather than Uber support.

Finding your region's support number

Uber publishes support contact information on its Help Center website, organized by country. Go to help.uber.com, select your country from the dropdown menu, and look for "Contact us" or "Get help by phone." The page will list phone numbers for different types of requests — lost items, trip disputes, account issues, and safety concerns.

If you are in the United States, Uber's support numbers are typically regional. You may see different numbers listed for different states or metropolitan areas. Write down the number for your specific region before you need it, since you may not have app access when you call.

For riders outside the US, the Help Center will direct you to the correct support channel for your country. Some countries route phone support through a single national line; others use regional numbers. The Help Center page for your country will specify which.

What issues can be resolved by phone

Uber support by phone can help with trip disputes, lost items left in a vehicle, account access problems, payment issues, and questions about your account or a specific ride. If you had a problem during a trip — the driver went the wrong way, charged you incorrectly, or behaved inappropriately — phone support can review the trip details and issue a refund or credit if warranted.

If you lost something in an Uber vehicle, phone support can contact the driver on your behalf and arrange for the item to be returned. You can also report this through the app, but calling allows you to speak to someone immediately if the item is urgent or valuable.

For account security issues — if you believe someone else accessed your account, or if you cannot log in — phone support can walk you through account recovery steps or temporarily lock your account while you regain access.

When to use in-app support instead of calling

For non-urgent issues, the in-app support chat is often faster than calling. You can submit a detailed message with photos, and a support agent will respond within a few hours. This works well for lost items, billing questions, or complaints about a past trip. You also have a written record of the conversation, which can be useful if you need to reference what was discussed.

The in-app chat is available 24/7 in most regions, even when phone lines are closed. If you need an answer outside business hours, submitting a chat request will get you a response when support reopens, usually within a few hours during the next business day.

Use the phone line when you need immediate help — for example, if you are currently in a ride and something is wrong, or if you need to report a safety issue right away.

Safety issues and when to call 911 instead

If you are in immediate danger during a ride — if the driver is behaving threateningly, driving recklessly, or if you feel unsafe — do not wait to call Uber support. Call 911 (or your local emergency number) first. Tell the dispatcher your location, that you are in an Uber vehicle, and describe the threat. You can contact Uber after you are safe.

Uber support can help you report a safety concern after the fact — for example, if a driver made you uncomfortable or behaved inappropriately during a completed trip. You can report this through the app or by phone, and Uber will review the incident and take action if warranted, which may include deactivating the driver's account.

If you witnessed something illegal during a ride, you can report it to local police as well as to Uber. Uber support can provide trip details and the driver's information to law enforcement if needed.

Account access and password reset by phone

If you cannot log into your Uber account, you can use the "Forgot password" link on the login screen to reset it by email. If you do not have access to the email address associated with your account, or if you believe your account has been compromised, call Uber support. They can verify your identity and help you regain access or change your account email address.

Have your phone number and any recent trip details ready when you call. Support will use this information to confirm you are the account holder before making any changes. If your account was hacked, support can review recent trips and activity to help you understand what happened and reverse any unauthorized charges.

Frequently Asked Questions

Can I call Uber to request a ride instead of using the app?

No. Uber does not accept ride requests by phone. You must use the app, the Uber website, or a phone number associated with your account that you set up in advance (available in some regions). If you cannot use the app, contact support to troubleshoot the problem.

What if I call and get a long wait time?

Try submitting a request through the in-app chat instead. For non-urgent issues, chat often has shorter wait times and you can continue using your phone while you wait for a response. If your issue is urgent, stay on the phone line or ask if you can be called back at a specific time.

Will Uber refund me if I call and complain about a trip?

Uber will review your trip if you report a problem — wrong route, incorrect charge, or driver behavior. If support determines the issue was Uber's or the driver's fault, they may issue a refund or credit. However, calling does not may provide a refund; the outcome depends on what happened during the trip and what evidence is available.

Can I get a phone number to call a specific driver?

No. Uber does not provide rider phone numbers to drivers or driver phone numbers to riders. If you need to contact your driver during a trip, use the in-app messaging feature. After the trip ends, you can contact Uber support if you need to reach the driver for a lost item or other urgent matter.

Is there a corporate Uber phone number I can call?

Uber's corporate offices do not handle rider support. Calling a corporate number will not connect you to someone who can help with your account or a trip issue. Always use the support number for your region, found through the Help Center or the "Call support" button in the app.