Uber does not publish a general customer service phone number that riders can call

Uber handles most rider support through its app and website, not through a phone line. There is no single national phone number you can dial to reach Uber customer service. Instead, Uber routes support requests through the app itself, and in some cases through email or chat.

If you need to contact Uber about a ride, a charge, a lost item, or a safety concern, the fastest path is through the app's built-in support tools. Uber does operate phone support in limited situations — mainly for account security issues or if you report a safety emergency — but you cannot simply call a number and wait in a queue.

Key Takeaways

  • Uber's primary support channel for riders is the Help section inside the app, where you can describe your issue and receive a response within hours or days.
  • You can request a callback from Uber support through the app if your issue requires a phone conversation, though wait times vary by location and issue type.
  • If you are reporting a safety emergency or believe your account has been hacked, call 911 or your local police first, then contact Uber through the app to report the incident.
  • Uber does not maintain a published phone number for general rider inquiries, so searching for one online often leads to third-party numbers that are not affiliated with Uber.

How to contact Uber support through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues — lost items, trip problems, account issues, payment problems, and safety concerns. Tap the category that matches your situation.

Uber will then show you a set of suggested solutions. If none of those resolve your issue, scroll to the bottom and tap "Still need help?" or "Contact us." This opens a form where you describe what happened. Include specific details: the date and time of the ride, the driver's name or vehicle details, and what you need resolved.

After you submit, Uber sends a response to the email address on your account. Response times typically range from a few hours to one business day, depending on the issue and your location. You can also check the status of your support request by returning to the Help section in the app.

Requesting a phone callback from Uber

Some support issues allow you to request that Uber call you instead of responding by email. When you reach the "Still need help?" screen in the app, look for an option that says "Call me" or "Get a callback." Not all issue types offer this option — it is most commonly available for account access problems, payment disputes, and trip-related issues.

If the callback option appears, tap it and confirm your phone number. Uber will call you within a set timeframe, usually within a few hours during business hours. The wait can be longer during peak times or if your issue requires investigation. Keep your phone nearby and answer when Uber calls, as they typically do not leave voicemails and will not call back if you miss the call.

What to do if you cannot reach support through the app

If the Help section in your app is not loading, or if you cannot access your account at all, you may need to contact Uber through a different method. Visit help.uber.com on a web browser and log in with your account email and password. The website version of Help works the same way as the app — select your issue type and submit a description.

If you are locked out of your account entirely, go to the Uber login page and select "Trouble signing in?" Follow the prompts to verify your identity and regain access. Uber will send a link to your email address. Once you regain access, use the app or website Help section to contact support about why you were locked out.

Safety emergencies and account security

If you are in immediate danger during or after a ride, call 911 first. Do not wait to contact Uber. After you have reached safety and reported to police, open the Uber app and go to Help. Select "Safety" and describe what happened. Include the date, time, driver name, and vehicle details. Uber takes safety reports seriously and will investigate.

If you believe your Uber account has been hacked — for example, you see rides you did not take or charges you do not recognize — contact Uber through the app immediately. Go to Help, select "Account and login issues," and describe the unauthorized activity. Uber can freeze your account, review the disputed charges, and help you regain control. You can also change your password and enable two-factor authentication on your account settings to prevent future unauthorized access.

Why Uber does not publish a phone number

Uber routes all rider support through digital channels because the volume of requests is too large for a traditional phone queue to handle. Millions of rides happen every day across dozens of countries, and a phone line would create bottlenecks and long wait times. The app-based system allows Uber to sort requests by type, prioritize urgent issues, and respond at scale.

This also protects riders from scams. Third-party websites and social media accounts often publish fake Uber phone numbers, hoping riders will call and provide payment information or account details. By not maintaining a published phone line, Uber reduces the risk that riders will accidentally reach a scammer posing as Uber support.

Frequently Asked Questions

Can I call Uber to dispute a charge on my account?

No, but you can report a disputed charge through the app. Go to Help, select "Payments and refunds," and choose "Report a problem with a fare." Describe why you believe the charge is incorrect. Uber will review the trip details and respond within a few days. If you used a credit card, you can also dispute the charge with your card issuer.

What if I left something in an Uber and need to reach the driver?

Open the app, go to Help, and select "Lost item." Describe what you left behind and which ride it was in. Uber will contact the driver on your behalf and ask them to check for your item. The driver can then reach out to you directly through the app. Do not share your personal phone number in the Help form.

Is there a phone number for Uber in my country?

Uber does not publish country-specific phone numbers for rider support. Support is handled through the app in all regions where Uber operates. Some countries have local Uber offices, but those handle business and legal matters, not rider support requests.

What if I do not have a smartphone and cannot use the app?

You can access Uber support through a web browser on any device with internet access. Go to help.uber.com, log in with your email and password, and use the same Help process as the app. You can also request a callback, and Uber will call the phone number on your account.