Uber does not publish a general customer service phone number

Uber handles most support through its app and website, not by phone. If you need help with a ride, a payment issue, or a lost item, the fastest route is the in-app support feature. Open the Uber app, go to the menu, select "Help," and choose your issue — you can message support directly and often get a response within hours.

If you do not have the app or cannot use it, you can reach support through the Uber website at uber.com/help. The website has the same support chat system as the app. You will need to log into your account to start a conversation with a support agent.

Phone support exists for specific situations, but the number depends on what you need and where you are. Uber does not list a single phone line because most issues can be resolved faster through the app than by waiting on hold.

Key Takeaways

  • The Uber app's in-app Help feature is the primary way to contact support and usually gets you a response faster than calling.
  • Uber does not publish a general customer service phone number; phone support is available only for specific situations like safety concerns or account access problems.
  • If you cannot access the app, you can message support through uber.com/help using your account login.
  • Driver support and rider support have different contact methods; check the Help section for the option that matches your account type.

When you might find a phone number in your Uber account

If you have an active issue with Uber — a disputed charge, a safety concern, or a problem accessing your account — the support agent you message through the app may provide a phone number to call. This number is specific to your case and is not the same for all users. Save it if you receive it, because it routes you back to the agent handling your issue.

Some regions have local Uber support lines for drivers, particularly in cities where Uber operates a driver support center. If you are a driver, check the Driver app under "Help" to see whether your city has a phone option. Rider support is almost always app-based.

What to do if you cannot access the app

If your phone is broken, you lost access to your account, or the app will not open, go to uber.com/help on any web browser. Log in with your email and password. From there, you can start a support chat the same way you would in the app. A support agent can help you regain access or resolve your issue.

If you cannot log in because you forgot your password, use the "Forgot password?" link on the login page. Uber will send a reset link to your email. Once you reset it, you can log back in and contact support through the website.

Safety emergencies and police matters

If you are in immediate danger during a ride, call 911 first. Do not wait for Uber support. After you are safe, you can report what happened to Uber through the app's Help section under "Safety."

If you need to report a safety issue that is not an active emergency — a driver who made you uncomfortable, a passenger who was aggressive, or a concern about a ride — use the in-app reporting tool. Open the trip details, scroll to the bottom, and select "Report Safety Incident." Uber reviews these reports and can deactivate drivers or riders who violate safety policies.

Billing and payment disputes

If you see a charge you do not recognize or believe you were overcharged, open the Uber app, go to "Help," and search for "Billing" or "Charges." Select the specific trip or charge in question. The support form will let you explain the issue and request a refund. Uber typically reviews billing disputes within a few business days.

Do not contact your bank or credit card company to dispute the charge before giving Uber a chance to respond. If you do, it can complicate the process. Let Uber's support team investigate first. If they deny your request, then you can dispute it with your bank.

Lost items

If you left something in an Uber vehicle, open the app and go to "Help." Select "Lost item" and describe what you left behind and which trip it was on. Uber will contact the driver on your behalf. If the driver has your item, Uber can arrange for you to pick it up or have it returned.

The sooner you report a lost item, the better. Drivers are more likely to still have it if you report it within a few hours of the ride. If the driver does not respond within 24 hours, Uber support can escalate the case.

Account access and verification problems

If Uber locked your account, asked you to verify your identity, or you cannot log in, go to uber.com/help and start a support chat. Have your ID ready if Uber asks you to verify who you are. Support can walk you through the verification process or unlock your account if there was a mistake.

Account locks usually happen for security reasons — Uber detected unusual activity or you have not used the account in a long time. Verification is straightforward and usually takes a few minutes through the app or website.

Frequently Asked Questions

Can I call Uber to book a ride?

No. Uber does not take ride requests by phone. You must use the Uber app or website to request a ride. If you do not have a smartphone, you can request a ride through uber.com on a computer or tablet.

What if I am on hold with Uber support and it disconnects?

If you received a case number or reference ID before the call dropped, save it. When you contact support again through the app or website, mention the case number and the agent can pull up your previous conversation. You will not have to start over.

How long does it take to hear back from Uber support?

Response times vary. Simple issues like lost items or billing questions usually get a response within a few hours. More complex issues like account verification can take 24 to 48 hours. You will see messages from support in the Help section of your app.

Is there a number to call if I am a driver?

Driver support is also primarily through the app. Open the Driver app, go to "Help," and message support about your issue. Some cities with Uber driver support centers may have a phone line listed in the Help section, but this varies by location.

What if Uber support is not responding?

If you have been waiting more than 48 hours without a response, try submitting your issue again through the app or website. Sometimes messages get lost. Be clear and specific about what happened, include your trip details or account information, and explain what you need Uber to do.