Uber's main customer support number and how to reach it
Uber does not publish a single phone number for all customer issues. Instead, the phone option appears inside the Uber app itself after you request a ride or complete a trip. To call Uber support, open the Uber app, go to your active or recent trip, tap the help icon (usually a question mark or speech bubble), and select "Call support" or "Contact us." Uber will then offer you a callback option rather than a traditional phone line you dial.
If you do not have an active trip to reference, you can still reach support through the app by going to the Account menu, selecting Help, and choosing your issue type. From there, Uber will direct you to a phone callback or chat option depending on what you need.
Wait times for callbacks vary. During peak hours or in areas with high support volume, you may wait 10 to 30 minutes for someone to call you back. Uber prioritizes certain issues — such as safety concerns or lost items — over general account questions.
Key Takeaways
- Uber support is reached through the app's help menu, not a published phone number you call directly.
- You request a callback from Uber rather than calling a support line, and wait times depend on your issue type and local volume.
- Active or recent trips show a help icon that connects you to support fastest, because Uber can see your ride details.
- Safety issues and lost items are prioritized over billing or account questions, so your wait time depends partly on what you report.
- If the app callback option is not working, you can also contact Uber through the website's help center or through your email account associated with Uber.
How to find the help menu in the Uber app
Open the Uber app and look for the menu icon, usually three horizontal lines in the bottom right or top left corner. Tap "Help" or "Account," then select "Help" from the submenu. You will see a list of common issues: trip problems, payment issues, account access, driver concerns, or safety matters.
Select the category that matches your problem. Uber will then show you a list of articles or self-service options. At the bottom of most help screens, you will see a "Contact us" or "Call support" button. Tap that to request a callback.
If you are reporting an issue about a specific trip, it is faster to find that trip in your ride history, tap it, and select the help icon directly from the trip details. This way, Uber's support team can see exactly what happened during your ride.
What to do if you cannot reach support through the app
If the callback option is not working or you are unable to open the app, visit uber.com/help on a web browser. Log into your account and navigate to the help section. You can submit a written message to support, which typically receives a response within 24 to 48 hours.
You can also email Uber directly if you have a support case number from a previous contact. Check your email inbox for any messages from Uber support — they usually include a case number and instructions for replying.
For urgent safety issues, do not wait for a callback. Call 911 if you are in immediate danger. For lost items, contact your driver directly through the app's messaging feature first, as many items are returned this way before support gets involved.
Different support numbers for different Uber services
Uber operates several services — Uber rides, Uber Eats, and Uber Freight — and support varies by service. If you are contacting about an Uber Eats order, the help menu in the Uber Eats app will route you to Uber Eats support, not ride support. The process is the same: open the app, find Help, and request a callback.
Uber Eats support may have different wait times and priorities than ride support. Restaurant or delivery issues are handled separately from driver or passenger concerns.
If you drive for Uber, driver support is also accessed through the driver app, not the passenger app. The help menu looks similar, but driver issues are routed to a different support team.
What information to have ready before calling
Before you request a callback, gather the details Uber will need. Have your account email address and phone number ready. If your issue is about a specific trip, have the trip date and time, the driver's name, and the pickup and dropoff locations. If it is a payment problem, know which payment method you used.
For lost items, describe what you lost, where you lost it (in the car, at the pickup location, or at the destination), and when. For account access problems, be ready to verify your identity with information only you would know.
Writing down your issue in a sentence or two before the call helps you explain it clearly and reduces the time the support agent needs to understand your problem.
How long Uber support callbacks typically take
Uber does not may provide a specific callback time. In most cases, you will hear back within 15 to 45 minutes during business hours. Late-night or early-morning calls may take longer because fewer support agents are working.
Safety-related issues — such as reports of unsafe driving or harassment — are usually prioritized and may receive a callback within 10 to 20 minutes. Account lockouts and payment disputes typically take 30 to 60 minutes. General questions about how a feature works may take several hours or be answered through the help articles instead.
If you do not receive a callback within a reasonable time, you can request a callback again or try the web-based contact form at uber.com/help.
Frequently Asked Questions
Is there a phone number I can call directly instead of waiting for a callback?
No. Uber does not publish a direct phone line for customer support. All phone contact goes through the app or website callback system. This means you request a callback and Uber calls you, rather than you calling them. The callback system allows Uber to route your issue to the right team and reduces wait times compared to a traditional phone queue.
What if I do not have the Uber app anymore?
You can still reach support through uber.com/help on any web browser. Log into your account and select your issue type. You can request a callback or send a written message. Written messages usually receive a response within 24 to 48 hours.
Can I call Uber about a driver's behavior during a ride?
Yes. Open the app, find the trip in your history, tap the help icon, and select "Safety" or "Driver behavior." Describe what happened. Safety issues are prioritized, so you should receive a callback relatively quickly. Uber investigates these reports and may deactivate drivers who violate their policies.
What if I lost something in an Uber and need to reach the driver?
Use the app's messaging feature to contact the driver directly first — many lost items are returned this way. If you cannot reach the driver or they do not respond, go to Help and report a lost item. Provide a description and the trip details. Uber support can contact the driver on your behalf if direct messaging does not work.
Does Uber have support in other languages?
Uber support is available in multiple languages depending on your location and the language set in your app. When you request a callback, Uber's system will route you to a support agent who speaks your language if one is available. You can also change your app language in Account settings before contacting support.