Uber's New York office location and what it does

Uber operates a major office in New York City at 1111 Broadway in the Flatiron District, Manhattan. This office handles driver support, rider services, policy work with city agencies, and some corporate functions. It is not a walk-in customer service center — most driver and rider issues are handled through the app or by phone, not in person at the office address.

If you are a driver or rider in New York with a problem that requires escalation beyond the app, you will need to contact Uber through their support channels rather than show up at the office. The office staff do not resolve individual account disputes or payment issues.

Key Takeaways

  • Uber's New York office is located at 1111 Broadway in Manhattan but does not handle walk-in customer service for drivers or riders.
  • Driver issues like deactivation, payment problems, or document rejection are resolved through the Uber Driver app's support section, not the office.
  • Riders can contact Uber support through the app or by calling 1-800-253-9377 for issues with trips, charges, or account access.
  • If you need to file a formal complaint about Uber's practices in New York, the Taxi and Limousine Commission (TLC) accepts complaints from drivers and the public.

How to contact Uber support as a driver

Drivers in New York reach Uber support through the Driver app. Open the app, tap the menu icon, select "Help," and choose your issue from the categories listed. Common problems — account deactivation, payment disputes, document rejection, or vehicle approval issues — all have dedicated support paths within the app.

If the app support does not resolve your issue, you can request a call from Uber support. The wait time varies, but Uber aims to respond within 24 to 48 hours. For urgent issues like account deactivation, calling is faster than waiting for an in-app response. Uber does not publish a direct phone line for driver support; you must initiate contact through the app first.

How to contact Uber support as a rider

Riders can reach Uber support in three ways: through the app, by phone, or through the website. In the app, tap your profile icon, select "Help," and describe your issue. Uber's automated system will often offer solutions or connect you to a support agent.

To call Uber rider support directly, use 1-800-253-9377. This line handles lost items, trip disputes, billing questions, and account access problems. Wait times depend on call volume, but you can also request a callback rather than hold.

Filing a complaint with the Taxi and Limousine Commission

If you believe Uber has violated New York City regulations or treated you unfairly, you can file a complaint with the Taxi and Limousine Commission (TLC), the city agency that regulates for-hire vehicle services including Uber. Drivers and riders both have the right to file.

Complaints can be filed online at tlc.ny.gov or by calling 311 and asking to file a TLC complaint. You will need to describe what happened, when it happened, and what resolution you are seeking. The TLC investigates complaints and can impose penalties on Uber if violations are found. Response times vary depending on the complaint type and TLC workload.

What the New York office does not handle

The Broadway office does not process refunds, reinstate deactivated accounts, or override app-based decisions. It does not accept documents for driver verification or handle vehicle registration issues. These functions are centralized in Uber's support systems, not managed locally.

If you send mail or email to the office address, it will be forwarded to the appropriate department, but this is slower than using the app or calling support directly. The office also does not accept walk-in visits for personal disputes.

New York City regulations that affect Uber drivers

Uber drivers in New York must comply with TLC rules, which differ from rules in other states. Drivers need a TLC license (called a "for-hire vehicle driver license"), vehicle inspection, and commercial insurance. Uber handles some of this coordination, but the TLC is the authority that issues licenses and enforces rules.

If Uber deactivates you and you believe it was unfair, you have the right to request a hearing with Uber and to file a complaint with the TLC. The TLC can investigate whether Uber's deactivation followed its own stated policies and whether those policies comply with city law. This is separate from Uber's internal appeals process.

Frequently Asked Questions

Can I go to the Uber office on Broadway to resolve a driver account issue?

No. The office does not handle individual account disputes. You must contact support through the Driver app or request a callback. If you need to escalate, file a complaint with the TLC, which can investigate Uber's decision.

What is the phone number for Uber driver support in New York?

Uber does not publish a direct phone line for drivers. You must initiate contact through the Driver app's Help section, where you can request a callback from support. This ensures your issue is routed to the right team.

Who do I contact if Uber deactivated me and I think it was wrong?

First, use the Driver app to request an appeal. If Uber denies your appeal, you can file a complaint with the TLC at tlc.ny.gov or by calling 311. The TLC can investigate whether Uber followed its own policies and city law.

Can I mail documents to the Uber office to verify my driver account?

No. All driver documents must be uploaded through the Driver app. Mailing documents to the office will delay your verification. Upload through the app for the fastest processing.

What should I do if I was charged incorrectly for a ride?

Open the Uber app, go to your trip history, find the trip, and tap "Help with this trip." Describe the charge issue and request a refund. If Uber denies your request, you can dispute the charge with your credit card company or bank.