What the Uber Merchant Portal is and what you can do with it

The Uber Merchant Portal is the online dashboard where restaurant owners, grocery stores, and other businesses manage their Uber Eats account. You use it to update your menu, set your hours, track orders as they come in, see which items sell, manage your pricing, and communicate with customers. It is separate from the Uber driver app — this is for the business side, not for people delivering food.

You access the portal through a web browser on a computer or phone at merchants.uber.com. You log in with the email address and password you set up when you first partnered with Uber Eats. If you have not created an account yet, you will need to go through Uber's onboarding process for restaurants or retail businesses first, which involves providing your business details, bank account information, and tax ID.

Key Takeaways

  • The Merchant Portal is where you manage your menu, hours, pricing, and orders all in one place — you do not need to use email or call Uber to make most changes.
  • You can see real-time order status, customer ratings, and sales data broken down by item and time of day to understand what is working.
  • Changes you make to your menu or hours take effect immediately, so you can close temporarily or remove items without waiting for approval.
  • The portal shows your payout schedule and earnings, though the actual money goes to the bank account you registered during setup.
  • If you cannot log in or your account is suspended, you will need to contact Uber's merchant support team — the portal itself cannot restore access.

Logging in and navigating the main dashboard

Go to merchants.uber.com and enter the email and password you created when you signed up. If you have forgotten your password, click "Forgot password?" and Uber will send you a reset link to your email. If you are logging in from a new device or location, Uber may ask you to verify your identity through a code sent to your phone or email.

Once you are logged in, the main dashboard shows your restaurant or store name at the top, your current status (online, offline, or busy), and a summary of today's orders and earnings. On the left side is a menu with tabs for Orders, Menu, Promotions, Analytics, Account Settings, and Payouts. The exact tabs and layout can shift slightly depending on whether you run a restaurant, grocery store, or other retail business, but the core functions are the same across all business types.

Managing your menu and pricing

Click the Menu tab to see every item you have listed on Uber Eats. You can add new items, remove items, change prices, update descriptions, and upload photos. Each item shows how many times it has been ordered in the last 30 days, which helps you see what is popular. You can also mark items as unavailable without deleting them — this is useful if you run out of something during a shift and want to bring it back later.

Pricing changes take effect immediately once you save them. Uber does not review or approve price changes, so you can raise or lower prices without delay. If you want to run a promotion — such as a discount on certain items or free delivery over a certain order amount — use the Promotions tab instead of changing the base price. Promotions let you set start and end dates and target specific items, which is cleaner than manually adjusting prices.

You can also set item modifiers (like size, toppings, or add-ons) and group them into categories so customers see organized choices when they order. If you make changes to your menu during business hours, those changes appear to customers immediately, so be careful not to remove items that are still in stock.

Setting your hours and managing availability

In the Account Settings tab, you can set your regular business hours for each day of the week. You can also mark yourself as temporarily offline or busy without changing your permanent hours — this is useful if you are unexpectedly slammed or need to close early one day. When you go offline, customers cannot place new orders, but orders already in the system will still come through.

Some businesses use scheduled hours to close for breaks or shift changes. You can set different hours for different days, and Uber will show customers your hours when they search for you. If you close for a holiday or extended period, you can update your hours in the portal rather than calling Uber.

Tracking orders and communicating with customers

The Orders tab shows every order placed through Uber Eats in real time. Each order displays the customer's name, items ordered, delivery address, order total, and current status (received, confirmed, preparing, ready for pickup, out for delivery, or completed). You can see the order timestamp and any special instructions the customer left.

When an order arrives, you confirm it in the portal to let the driver know you have received it. As you prepare the order, you can update the status to "preparing" and then "ready for pickup" when the driver should come collect it. You can also message the customer directly through the portal if there is a problem — for example, if an item is out of stock and you need to ask if they want a substitute.

Ratings and reviews from customers appear in the portal as well. You can see your overall rating and read individual comments. Uber does not let you delete negative reviews, but you can respond to them publicly, which other customers will see.

Understanding your analytics and earnings

The Analytics tab breaks down your sales by item, time of day, and day of the week. You can see which menu categories bring in the most revenue, which items have the highest profit margin, and when your busiest hours are. This data helps you decide what to promote, what to feature on your storefront, and when to staff up.

The Payouts tab shows your earnings and payout schedule. Uber typically deposits money to your bank account on a set schedule — usually weekly or twice weekly, depending on your location and account type. The portal shows pending payouts, completed payouts, and any fees Uber has deducted. You can see a breakdown of commissions, delivery fees, and other charges, though the exact fee structure varies by location and your agreement with Uber.

Troubleshooting common problems

If you cannot log in, first check that you are using the correct email address and password. If you have forgotten your password, use the "Forgot password?" link to reset it. If you are still locked out after resetting your password, or if you see a message that your account is suspended or under review, you will need to contact Uber's merchant support team. The portal itself cannot restore access — you will need to reach out through the Help section or by phone.

If orders are not coming through, check that your status is set to "online" and not "offline" or "busy." Also verify that your hours in the portal match when you are actually open. If customers cannot see your restaurant on the Uber Eats app, it may be because you are marked offline, your hours show you as closed, or there is a technical issue on Uber's end — again, contact merchant support if this persists.

If you notice a payment missing or a charge you do not recognize, check the Payouts tab for details. Uber shows a full breakdown of what was deducted and why. If something looks wrong, take a screenshot and contact merchant support with the order number or payout date.

Frequently Asked Questions

Can I change my menu or prices while I am in the middle of a shift?

Yes. Changes take effect immediately in the portal, so customers will see the new prices or removed items right away. Be careful not to remove items that are still in stock or that customers have already ordered. If you need to make a temporary change, marking items as unavailable is safer than deleting them.

How long does it take for a payout to show up in my bank account?

Payouts typically arrive within two to three business days after Uber processes them, though the exact timing depends on your bank and your location. The Payouts tab shows when money was sent from Uber's side, not when your bank received it. Contact your bank if a payout is delayed beyond that window.

What happens if a customer leaves a bad review?

Bad reviews stay on your profile, but you can respond to them publicly through the portal. Other customers will see your response, which can help explain what happened or show that you take feedback seriously. Uber does not remove reviews based on disputes, so focus on improving the issue that caused the complaint.

Can I run my Uber Eats business from my phone, or do I need a computer?

You can log into the Merchant Portal on a phone browser, and most features work on mobile. However, managing a large menu or detailed analytics is easier on a computer screen. Many business owners keep the portal open on a tablet or computer during service so they can see orders come in and update status in real time.

What should I do if I think someone hacked my account?

Change your password immediately through the "Forgot password?" link, then contact Uber's merchant support to report the breach. Do not wait — a hacked account could be used to change your menu, prices, or hours, or to accept fraudulent orders. Uber can review account activity and help you secure it.