Getting into your Uber account
To log into Uber, open the app or go to uber.com, tap or click "Log in," and enter the phone number or email address linked to your account. Uber will send you a code by text or email — enter that code to confirm your identity and access your account. You do not need to remember a password; Uber uses this code-based system instead.
If you have not created an account yet, you will need to sign up first. The sign-up process asks for your name, phone number or email, and payment method. Once that is complete, you can log in using the same phone number or email.
Key Takeaways
- Uber login uses a code sent to your phone or email instead of a traditional password.
- You can log in with either the phone number or email address you used when you created your account.
- If you do not receive the login code, check your spam folder or request a new code be sent.
- Two-factor authentication adds an extra security layer and can be turned on in your account settings.
- If you forget which phone number or email is on your account, you can recover it through the login screen.
What to do if you do not receive the login code
Codes usually arrive within seconds, but sometimes they get delayed or land in your spam folder. Check your text messages or email (including spam and promotions tabs) first. If you still do not see it after a few minutes, go back to the login screen and request a new code.
If codes keep failing to arrive, the phone number or email on your account may be outdated or incorrect. Try logging in with the other option — if you usually use your phone number, try your email instead, or vice versa. If neither works, use the "Trouble logging in?" link on the login screen to recover your account.
Recovering a forgotten phone number or email
If you cannot remember which contact information is attached to your account, Uber's recovery tool can help. On the login screen, select "Trouble logging in?" and follow the prompts. Uber will ask you to verify your identity using information from your account history, such as a recent trip or payment method.
Once you verify your identity, Uber will show you the phone number or email on file and send a login code to that address. You can then log in and update your contact information in your account settings if needed.
Setting up two-factor authentication
Two-factor authentication adds a second security step beyond the login code. After you enter your code, you will be asked to confirm your identity a second way — usually through a code sent to a backup phone number or email you set up.
To turn on two-factor authentication, log into your account, go to Settings, and look for Security or Account Security. You will be asked to add a backup phone number or email. Once that is confirmed, two-factor authentication is active. This means anyone trying to log into your account would need access to both your primary contact method and your backup method.
Logging in on a shared or public device
If you log in on a computer or phone that other people use, do not check the "Stay logged in" or "Remember this device" option if it appears. Always log out completely when you are finished — look for a Log Out button in your account settings or the menu.
On a shared device, your payment methods and trip history remain visible to anyone who uses that device after you, unless you log out. Taking the extra step to log out protects your account and payment information.
Changing your login phone number or email
You can change the phone number or email linked to your Uber account at any time. Log in, go to Settings, and find Account or Personal Information. Select the option to change your phone number or email, and Uber will send a confirmation code to your current contact method. Enter that code, then provide your new contact information.
After you confirm the change, your new phone number or email becomes your login method. Your old contact information will no longer work for logging in, though Uber may keep it on file for account recovery purposes.
What to do if your account has been hacked
If you notice trips you did not take, charges you do not recognize, or cannot log into your account, your account may have been compromised. Go to uber.com and select "Trouble logging in?" to recover access. Once you regain access, change your password or contact information immediately and review your recent trips and payment methods.
If you see fraudulent charges, contact Uber's support team through the app or website. Go to Help, select Account & Login, and choose the option for account security or unauthorized charges. Uber can review the activity and may refund fraudulent rides. Changing your password and enabling two-factor authentication will help prevent future unauthorized access.
Frequently Asked Questions
Can I log into Uber with a different phone number than the one I signed up with?
No. You must log in with the phone number or email address you used when you created your account. If you want to use a different phone number, you will need to change it in your account settings after you log in, or create a new account with the new number.
What if I do not have access to the phone number or email on my account anymore?
Use the "Trouble logging in?" option on the login screen. Uber will ask you to verify your identity using your account history, such as a past payment method or trip details. Once verified, Uber can help you regain access and update your contact information.
Is it safe to save my password in my browser?
Uber does not use passwords — it uses login codes instead. Your browser may offer to save your email or phone number for convenience, which is generally safe. However, do not save login codes or payment information in your browser, especially on shared devices.
Can I have multiple Uber accounts?
Uber allows you to create separate accounts with different phone numbers or email addresses. However, each account needs its own payment method and contact information. You cannot merge accounts or transfer trips between them.
Why does Uber keep logging me out?
Uber may log you out automatically for security reasons, especially if you have not used the app in a while or if you logged in on a new device. This is normal. Simply log back in using your phone number or email to regain access.