How to sign in to Uber on your phone or computer
To sign into Uber, open the app or go to uber.com and tap or click "Sign In" at the bottom of the screen. Enter the phone number or email address linked to your account, then enter your password. If you have two-factor authentication turned on, you'll receive a code by text or email that you'll need to enter next.
On a computer, the process is the same: visit uber.com, select "Sign In," enter your credentials, and complete any security verification. On a phone, you can also use biometric sign-in (fingerprint or face recognition) if you've set it up in your account settings, which skips the password step on future logins.
Key Takeaways
- You can sign in using either the phone number or email address you registered with, plus your password.
- Two-factor authentication adds a security step where you enter a code sent to your phone or email before you can access your account.
- Biometric sign-in (fingerprint or face ID) is available on most phones and eliminates the need to type your password each time.
- If you forget your password, use the "Forgot password?" link on the sign-in screen to reset it through email or text.
What to do if you can't remember your password
On the sign-in screen, select "Forgot password?" You'll be asked to enter the phone number or email on your account. Uber will send you a link or code to reset your password. Check your email inbox or text messages for the reset link, click it, and create a new password.
If you don't receive the reset email or text within a few minutes, check your spam or junk folder. If it's still not there, make sure you're entering the correct phone number or email address associated with your account. You can try resetting with the other contact method (email instead of phone, or vice versa).
Signing in with a phone number versus email
Uber lets you sign in with whichever contact method you used when you created your account. If you registered with a phone number, you can sign in with that phone number and your password. If you registered with an email address, use that email and your password instead.
You don't have to choose one or the other permanently. In your account settings, you can add both a phone number and an email address to your account, and then sign in using either one. This gives you flexibility if you change phone numbers or want to use a different email later.
Two-factor authentication and security codes
Two-factor authentication (often called 2FA) is an extra security layer that requires you to enter a code after you type your password. When you sign in, Uber sends a code to your phone by text message or to your email address. You enter this code on the sign-in screen before you can access your account.
You can turn two-factor authentication on or off in your account settings under "Security." If you turn it on, you'll need to enter a code every time you sign in from a new device or browser. If you turn it off, you only need your password. Two-factor authentication makes your account harder to break into, but it does add a step to the sign-in process.
Signing in on a new device or browser
The first time you sign into Uber on a new phone, tablet, or computer, you may see an extra security prompt. Uber might ask you to verify your identity by entering a code sent to your phone or email. This is normal and happens even if you don't have two-factor authentication turned on.
After you verify your identity on a new device, Uber will remember that device and you won't have to verify again the next time you sign in from it (unless you clear your browser cookies or uninstall and reinstall the app). If you're signing in on a shared or public device, you can choose not to save the device, which means you'll have to verify every time.
What to do if your account is locked or compromised
If you see a message that your account is locked, or if you notice activity you didn't authorize, go to the sign-in page and select "Forgot password?" to reset your password immediately. After you reset your password, sign out of all other devices in your account settings, then sign back in on the device you're using.
If you believe someone else accessed your account, change your password right away and review your account activity and payment methods. You can also contact Uber's support team through the app or website to report suspicious activity. They can help you secure your account and investigate any unauthorized charges.
Frequently Asked Questions
Can I sign into Uber on multiple devices at the same time?
Yes, you can be signed into your Uber account on multiple phones, tablets, and computers at the same time. However, if you believe your account has been compromised, you can sign out of all devices at once in your account settings, then sign back in only on your personal devices.
What if I don't have access to the phone number or email I used to sign up?
Contact Uber support through the app or website and explain that you can't access your registered phone number or email. They can help you verify your identity using other information (like your name, payment method, or ride history) and update your contact information so you can sign in again.
Do I need to sign in every time I open the Uber app?
No. Once you sign in, the app keeps you signed in until you manually sign out or your session expires due to inactivity. On most phones, you'll stay signed in for weeks or months unless you clear the app's data or uninstall it.
Can I use biometric sign-in if I have two-factor authentication on?
Yes. If you set up fingerprint or face ID sign-in, you can use that instead of typing your password. However, you may still need to enter a two-factor authentication code depending on your security settings and whether you're signing in on a new device.