Uber's headquarters address and contact information
Uber's main headquarters is located at 1515 3rd Street, San Francisco, California 94158. This is where the company's executive leadership, corporate operations, and many of its core business functions are based. The building sits in San Francisco's SoMa district, near the waterfront.
If you need to contact Uber for a specific reason, the headquarters address alone may not be the fastest route. Uber operates different departments from different locations, and most customer issues are handled through online channels rather than by mail or in-person visits to the main office. Understanding when and how to use this address — and when not to — can save you weeks of waiting.
Key Takeaways
- Uber's main headquarters is at 1515 3rd Street in San Francisco, California 94158, but it is not a customer service center.
- Most customer service matters are handled through the Uber app or website, not through the headquarters address.
- Uber maintains additional offices in other cities, but the San Francisco location is the primary corporate hub.
- Sending mail to the headquarters address may take weeks to reach the right department, if it reaches anyone at all.
- For urgent issues, disputes, or safety concerns, use the app's Help section, which typically responds within 24 to 48 hours.
Why you probably don't need to send mail to headquarters
The headquarters address exists for legal and corporate purposes, but it is not set up to handle individual customer requests. If you have a question about your account, a ride, or a payment issue, sending a letter to 1515 3rd Street will likely sit in a mail room for days or weeks before being routed to the correct department — if it gets routed at all.
Uber's customer service operates through its app and website. You can report issues, dispute charges, or ask questions directly through the app's Help section, which connects you to support staff who can actually access your account and resolve problems. This route is faster and creates a record of your request that you can reference later.
The mail room at a corporate headquarters is designed to handle invoices, legal documents, and business correspondence — not individual rider or driver concerns. Even if your letter reaches someone, they may not have access to customer account systems or the authority to resolve your issue.
How to reach Uber customer support instead
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help," then choose the category that matches your issue — such as "Rides," "Payments," "Account," or "Safety." From there, you can describe your problem and submit it directly to support.
You can also visit help.uber.com from a web browser and follow the same process. Uber's support system will ask you questions to narrow down your issue, and then either provide an automated answer or connect you with a support agent. Response times vary, but most issues receive a reply within 24 to 48 hours.
If you need to dispute a charge, report a safety concern, or have a legal matter, the app's Help section will direct you to the appropriate channel. For legal documents or formal complaints, Uber may provide a specific mailing address or email address depending on the nature of your issue. Always check the Help section first to see if there is a more direct route for your type of request.
Other Uber office locations
Uber operates offices in many cities around the world, including New York, Los Angeles, Chicago, London, and Singapore. These are regional hubs for engineering, product development, and operations teams. However, they are not customer service centers and do not accept walk-in requests from riders or drivers.
If you are looking for a local Uber office to visit in person, it is worth knowing that Uber does not staff these locations for customer support. They are working offices for employees only. Your best option remains the app or website, regardless of which city you are in.
What to do if you have a legal or formal complaint
If you need to send a formal legal document, cease-and-desist letter, or official complaint, the headquarters address may be appropriate. However, Uber typically directs these matters to specific departments or legal representatives. Before sending anything by mail, check your account's Help section or look for Uber's legal contact information on their website, as there may be a more specific address or process for your type of request.
For complaints about driver conduct, safety issues, or discrimination, Uber's app has dedicated reporting tools. These create an official record and trigger an investigation. Using the app ensures your complaint reaches the right team and that you receive updates on the outcome. This method is also faster and more reliable than sending mail to a corporate address.
When the headquarters address is actually useful
The 1515 3rd Street address is primarily used for legal service, regulatory filings, and official business correspondence. If you are a business partner, investor, or government agency needing to contact Uber's legal or compliance department, this is the correct address. For media inquiries or partnership proposals, Uber's website lists specific contact information for those departments.
If you have already exhausted the app's Help section and received no resolution, you can consider sending a formal letter to the headquarters address. Include your account information, a clear description of your issue, and copies of any relevant documentation. However, expect this process to take several weeks, and have a backup plan in case your letter does not reach the right person.
Frequently Asked Questions
Can I visit Uber's headquarters in person?
The headquarters building is a corporate office, not open to the public. Uber does not accept walk-in visits from customers or drivers. If you have a business inquiry or partnership proposal, you would need to contact Uber through official business channels listed on their website.
How long does it take to get a response if I mail something to the headquarters?
Mail sent to the headquarters address may take one to three weeks to be sorted and routed to the correct department, if it reaches the right team at all. For urgent matters, use the app's Help section instead, which typically responds within 24 to 48 hours.
Is there a phone number to call Uber customer support?
Uber does not publish a general customer service phone number. Support is handled through the app or website. Some countries or regions may have phone support available through the Help section of the app, but this varies by location.
What if I need to report a safety issue or crime?
If you experienced a safety issue during a ride, report it immediately through the app's Help section. For crimes or emergencies, call 911 first, then report the incident to Uber through the app. Uber takes safety reports seriously and will investigate.
Can I send a complaint about a driver to the headquarters address?
No. Use the app's reporting tools instead. They create an official record, trigger an investigation, and you will receive updates on the outcome. Mail to the headquarters will be slower and may not reach the team that handles driver complaints.