Uber does not publish a general customer service phone number that works for all account types and problems
Uber's primary support channel is the app itself — the in-app help menu connects you to a support agent who can see your account history and current trip details. There is no single phone number printed on Uber's website that you can call to reach a representative for general account issues, lost items, or billing disputes.
The phone numbers that do exist are specific to your situation: drivers have a different support line than riders, and some issues route through the app's chat system rather than voice calls. If you need to speak to someone by phone, the fastest path is usually through the app's help section, which will offer a callback option if your issue qualifies.
Key Takeaways
- Uber's in-app help menu is the main way to reach support, and it offers a callback option for some issues rather than requiring you to call a number.
- Drivers can reach Uber's driver support line at 1-844-UBER-APP (1-844-832-7227), but this number is for driver-specific issues only.
- Riders do not have a dedicated phone line; you must use the app's help section or contact support through the website.
- If you have an active trip, you can reach your driver directly through the app's messaging feature, which is faster than calling Uber support.
- Lost item claims, billing disputes, and account security issues all start in the app's help menu, where you describe the problem and receive a callback time or chat link.
How to reach support through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Account" depending on what you need. The app will show you a list of common issues — select the one closest to your problem, or scroll to the bottom and choose "Can't find what you're looking for" to describe something else.
From there, Uber's system will offer you options: chat with a support agent in real time, request a callback at a time you choose, or view a help article. If you choose callback, you enter your phone number and select a time window. Uber will call you within that window, and the agent will have your account information already open.
This method works for riders and drivers alike, though the help menu options differ. Drivers see options for trip issues, payment, and account status; riders see options for trip problems, lost items, and billing.
Driver support phone line
Uber drivers can call 1-844-UBER-APP (1-844-832-7227) to reach driver support. This line is staffed during business hours and handles issues specific to driving — vehicle documents, background check status, trip disputes, and payment problems. Wait times vary depending on call volume, and the line may not be available 24/7 in all regions.
Drivers should have their driver account email and phone number ready when they call. If you are calling about a specific trip, have the trip ID available; you can find this in your earnings history in the app.
Even with this dedicated line, many drivers report faster resolution through the in-app help menu, which routes to the same support team but may have shorter wait times during peak hours.
What to do if you cannot reach support by phone
If the callback option is not available for your issue, or if you have been waiting longer than expected, try contacting Uber through its website at uber.com/help. The website has a contact form where you can describe your problem, and support will respond by email within 24 to 48 hours.
For urgent issues — a safety concern during a trip, fraud on your account, or a driver or rider behaving dangerously — use the in-app emergency button or call 911 if you are in immediate danger. Do not wait for a callback if you believe you are unsafe.
If you are disputing a charge or have a billing issue, the app's help menu has a specific "Billing" section that usually offers faster resolution than a general support call. Select the trip in question and choose "Report a problem with this trip" to start a dispute.
Lost items and account security
If you left something in an Uber vehicle, go to the app's help menu and select "Lost item." Uber will contact the driver on your behalf and give you a reference number. You can also message the driver directly through the app if the trip is recent enough.
For account security issues — a password reset, unauthorized charges, or a hacked account — use the app's help menu and select "Account and settings" or "Safety." These issues often route to a priority queue, and you may receive a callback within an hour. If you cannot access your account, go to uber.com and use the "Forgot password" link to regain access, then report the issue through the app.
Contacting Uber about a specific trip or driver
If your issue is about a completed trip — a wrong charge, a rude driver, a missing item — open the trip in your app history, scroll to the bottom, and tap "Report a problem with this trip." Describe what happened and upload photos if relevant. This routes directly to the team that handles that specific trip and driver, and you will usually hear back within 24 hours.
For an active trip, tap the driver's name or photo at the top of the screen to message or call them directly. This is faster than calling Uber support if you need to give the driver a new address or let them know you are running late.
Regional differences and international support
Uber operates in over 70 countries, and support phone numbers and availability vary by region. In the United States and Canada, the driver line (1-844-832-7227) is the main phone option. In other countries, Uber may not offer phone support at all — support may be chat-only or email-only.
Check your local Uber website or app to see what support methods are available in your country. The in-app help menu will always show you the options available where you are.
Frequently Asked Questions
Can I call Uber to report a safety issue during a trip?
If you feel unsafe during a trip, use the in-app emergency button (usually a red icon in the trip screen) or call 911 directly. Do not wait to reach Uber support. After the trip ends, report the incident through the app's help menu under "Safety."
What is the wait time to reach Uber support by phone?
Wait times depend on the time of day and how busy support is. The in-app callback option usually gives you a specific time window (often 15 minutes to 2 hours). If you choose live chat, wait times range from a few minutes to 30 minutes during peak hours.
Can I dispute a charge by calling Uber?
You can start a dispute through the app's help menu under "Billing," which is usually faster than calling. Select the trip, tap "Report a problem," and explain the charge. Support will investigate and respond within 24 to 48 hours.
Is there a number to call if my driver cancels?
If a driver cancels, the app will immediately show you a cancellation fee (if applicable) and offer to request a new ride. If you believe the cancellation fee was unfair, report it through the app's help menu. You do not need to call support unless the fee is not refunded within a few days.
What if I need to reach Uber for a business or corporate account?
Uber for Business has a separate support team. Log into your business account and use the help menu, or visit ubereats.com/business or uber.com/business to find the contact option for your account type. Business support may have different phone numbers and hours than consumer support.