How to Contact Uber by Phone

Uber does not publish a single customer service phone number that works for all account types. Instead, the number you call depends on whether you are a driver, a rider, or a business account holder. The fastest way to find your specific support line is through the Uber app itself — open the menu, tap "Help," and look for a "Call Support" button. This routes you to a queue for your account type rather than a general line.

If you cannot access the app, you can reach Uber's general support line at 1-833-USE-UBER (1-833-873-8237). Wait times vary widely depending on the time of day and current call volume. Expect to hold longer during peak hours (typically 8 a.m. to 6 p.m. on weekdays). The line operates seven days a week, though hours may vary by region.

For driver-specific issues — deactivation, payment disputes, vehicle verification — Uber maintains a separate driver support line. You can access this through the Driver app under "Account" > "Help" > "Call Support," or by calling the main number above and selecting the driver option when prompted.

Key Takeaways

  • The fastest way to reach support is through the Uber app's Help menu, which connects you to the right team for your account type.
  • The general phone number 1-833-USE-UBER (1-833-873-8237) works for riders and drivers but may have long wait times during business hours.
  • Driver support handles account deactivation, payment issues, and vehicle verification separately from rider support.
  • Chat and email support are available through the app and often have shorter wait times than phone lines.
  • Uber does not staff phone support for all issues — some problems require you to submit a report through the app first.

Using In-App Support Before Calling

Before you call, check whether your issue can be resolved through the app's Help section. Open Uber, tap the menu icon, select "Help," and search for your problem by keyword. The app will show you articles, FAQs, and the option to submit a report. For many common issues — a missing item, a fare dispute, a lost phone — you can file a claim directly without speaking to anyone.

If you do need to talk to someone, the app will let you request a callback rather than waiting on hold. Select "Call Support" and you will be offered a time slot. Uber will call you back at that number, which means you do not have to stay on the line. This feature is not available for all issue types, but when it is, it saves significant time.

Chat support is also available through the app for some regions and issue types. Response times for chat are typically shorter than phone queues, though you may wait 10 to 30 minutes depending on demand. Chat is useful for straightforward questions but less effective for complex disputes that require back-and-forth explanation.

What Issues Require Phone Support

Some problems cannot be resolved through the app and require a phone call. Account security issues — if your account has been hacked or you suspect fraud — should be reported by phone so you can speak directly with a specialist. Similarly, if you have been deactivated from the platform and want to dispute it, phone support can escalate your case faster than an in-app report.

Payment problems that involve your bank account, credit card, or payout method also typically require phone support. If money is missing from your driver payout or a rider charge appears incorrect, the support agent can pull your transaction history and investigate. In-app dispute forms work for simple issues but not for cases that need account-level investigation.

If you are locked out of your account entirely — you cannot log in and cannot reset your password — you will need to call support to verify your identity and regain access. The app's Help section will offer a phone number specifically for account access issues.

Wait Times and Best Times to Call

Uber support lines experience predictable surges. The busiest times are typically 9 a.m. to 5 p.m. on weekdays, especially Monday through Wednesday. If you can call outside these windows — early morning, evening, or weekend — you will usually wait less than 10 minutes. Late night calls (after 9 p.m.) often connect within a few minutes.

Rainy days and surge pricing events create spikes in support volume because more people are having issues with fares or driver availability. Avoid calling during severe weather in your area if your issue is not urgent.

The callback feature in the app is your best option if you cannot wait. Request a callback during a busy time and Uber will call you back when an agent is available, sometimes hours later. You can continue using the app or your phone normally while you wait.

Email and Written Support Options

For non-urgent issues, you can submit a written report through the app and receive a response by email within 24 to 72 hours. Go to Help, describe your issue, and select "Submit Report." Uber will send you a ticket number and follow up via email. This method works well for documentation purposes — you have a written record of your complaint and Uber's response.

Email support is slower than phone but useful if you need time to gather evidence (screenshots, receipts, photos) before submitting your case. For disputes over fares or lost items, attaching documentation to your email report strengthens your case.

Uber does not publish a general customer service email address. All written communication goes through the in-app reporting system, which automatically routes your message to the correct department.

What to Have Ready Before You Call

Gather these details before you dial: your phone number associated with the account, the email address you use to log in, and your full name as it appears in your profile. If your issue involves a specific trip, have the trip number, date, and time ready. For payment disputes, know the exact amount and the date the charge appeared.

If you are calling about a lost item, describe it clearly and mention where you left it (the car, the restaurant, etc.). If you are a driver calling about deactivation, have your vehicle information and driver's license number available. The more specific you are, the faster the agent can investigate.

Have your account password ready if you think there is a security issue, but do not share it with the agent unless they specifically ask. Legitimate Uber support will never ask for your password over the phone.

Frequently Asked Questions

Can I get a refund by calling support?

Support can issue refunds for certain issues — overcharges, duplicate charges, or rides you did not take. They will investigate your account and the specific trip, then process a refund if they find an error. Refunds typically appear in your original payment method within 3 to 5 business days. For lost item claims, support will contact the driver first to see if they have it before issuing a refund.

What if I have been deactivated and want to appeal?

Call driver support and request an appeal. Have your driver's license and vehicle registration ready. Uber will review the reason for deactivation — safety violations, ratings, or policy breaches — and may offer you a path to reactivation if the issue can be resolved. Some deactivations are permanent, but many can be appealed if you address the underlying problem.

How long does it take to get a response from support?

Phone support typically connects within 5 to 45 minutes depending on time of day. Callback requests are fulfilled within a few hours to the next business day. Email and in-app reports receive responses within 24 to 72 hours. Urgent issues like account security may be prioritized and resolved faster.

Is there a way to avoid the phone queue?

Yes — use the callback feature in the app, which lets you request a call at a specific time instead of waiting on hold. Chat support is also faster than phone for simple questions. For very common issues (lost items, fare disputes), the in-app report system often resolves the problem without requiring you to speak to anyone.

What should I do if support does not resolve my issue?

Request to escalate your case to a supervisor or specialist team. If you are still unsatisfied, file a complaint with your state's attorney general or consumer protection office. Keep records of all communication with Uber — ticket numbers, dates, and what was promised. Document everything in writing through the app or email so you have proof of your attempts to resolve the issue.