Uber does not publish a single customer service phone number
Uber handles most support requests through the app or website, not by phone. The company does not list a general customer service number on its website or in the app. Instead, you contact support through your Uber account, and the method depends on what went wrong — a lost item, a billing dispute, a safety concern, or a driver issue each route through different channels.
If you need help, your fastest path is usually the in-app support feature, which connects you to a support agent who can see your ride history and account details. For urgent safety issues, you can call 911. For other problems, Uber offers chat, email, and in some cases a callback option where an agent calls you.
Key Takeaways
- Uber support is accessed through the app or website, not through a published phone number, because agents need to see your account and ride details to help you.
- The in-app support feature is the fastest route for most issues — lost items, payment problems, driver complaints, or account access.
- For safety emergencies, call 911 directly; Uber support is not equipped to handle active threats or crimes in progress.
- If you cannot access the app, you can reach support through the Uber website or by contacting Uber through social media, though response times are slower.
- Uber drivers have a separate support line and process; if you are a driver, use the driver app or the Uber Driver Support portal.
How to contact support through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support" — the exact wording varies by app version. You will see a list of common issues: "Lost item," "Report safety concern," "Problem with my ride," "Account and payment," and others. Tap the category that matches your problem.
After you select a category, the app shows you a set of suggested solutions. If none of them solve your problem, scroll to the bottom and tap "Contact Us" or "Chat with support." This opens a chat window where you can describe what happened. A support agent will respond, usually within a few minutes during business hours, though wait times vary by location and time of day.
Some issues offer a callback option instead of chat. If you see "Get a call from Uber," you can enter your phone number and Uber will call you within a set timeframe. This is useful if you prefer not to type or if you have a complex issue that is easier to explain by voice.
Contacting support if you cannot access the app
If your phone is broken, you do not have the app installed, or your account is locked, you can reach Uber through the website. Go to uber.com, scroll to the bottom, and look for "Help" or "Support." Click it, then follow the same process as the app: select your issue category and choose chat or callback.
You can also contact Uber through its social media accounts on Twitter, Facebook, or Instagram. Send a direct message explaining your problem. Response times are slower than in-app support — often several hours — but this route works when the app and website are not available to you.
If you have an Uber account but cannot log in, you can still reach support through the website without signing in. Look for "I can't log in" or "Account access" in the help menu.
What to do if you lost something in an Uber
Open the app and go to Help. Select "Lost item." The app will show you the ride where you think you left it and give you the option to contact the driver directly through the app. Many drivers check their cars between rides and can return items to you or hold them for pickup.
If the driver does not respond or does not have your item, you can escalate to Uber support through the same Help menu. Tell support what you lost, when, and which ride. Uber can contact the driver on your behalf and may be able to arrange a return or compensation depending on what was lost and your account history.
Report a lost item as soon as you realize it is missing. The sooner you contact the driver, the more likely they still have it.
Reporting safety concerns or driver behavior
If you felt unsafe during a ride or the driver behaved inappropriately, open the app and go to Help. Select "Report safety concern" or "Problem with my ride." Describe what happened, including the driver's name, the date, and specific details about the behavior.
For active emergencies — if you are in immediate danger — call 911. Do not wait for Uber support. Tell the police your location and that you are in an Uber. After you are safe, you can report the incident to Uber through the app.
Uber takes safety reports seriously and may deactivate a driver's account while it investigates. You will not see the outcome of the investigation, but Uber will confirm that it received your report.
Billing and payment issues
If you were charged incorrectly, your payment method was declined, or you see a charge you do not recognize, go to Help and select "Account and payment" or "Billing." Describe the problem and include the date of the ride or charge. Uber support can review your account and issue a refund if the charge was an error.
If a payment method keeps failing, support can help you update it or troubleshoot why the card or bank account is being rejected. Have your payment method information ready when you contact them.
Disputes over ride fare — if you think the price was too high — can also be addressed through the billing section. Uber will review the route and pricing for that ride.
Support for Uber drivers
If you drive for Uber, you have a separate support system. Open the Uber Driver app and tap the menu icon. Select "Help" or "Support." You will see driver-specific issues like "Trip issues," "Earnings," "Account," and "Vehicle."
Drivers can also access support through the Uber Driver Support portal on the website. Go to driver.uber.com and log in, then look for the Help or Support section. Driver support handles issues like account deactivation, earnings disputes, vehicle verification, and background check problems.
Driver support response times are often longer than passenger support because driver issues are more complex and require manual review.
Frequently Asked Questions
Does Uber have a phone number I can call directly?
Uber does not publish a general customer service phone number. All support goes through the app, website, or social media. Some support requests offer a callback option where Uber calls you, but you initiate contact through the app first.
How long does it take to hear back from Uber support?
Response times vary. Chat support usually responds within minutes during peak hours, though it can take longer late at night or on weekends. Callback requests may take several hours. Social media messages typically take several hours to a full day.
What if I need to speak to someone right now?
For emergencies, call 911. For non-emergency issues, the in-app chat is your fastest option. If you need a voice conversation, request a callback through the app and Uber will call you within the timeframe shown.
Can I get a refund if I was overcharged?
Yes. Go to Help, select "Account and payment," and describe the charge. Uber support will review the ride and issue a refund if the charge was incorrect. Keep the ride details and date ready.
What happens if the driver does not respond to my lost item report?
If the driver does not reply within a few hours, escalate to Uber support through the same Help menu. Uber can contact the driver and may be able to arrange a return or offer compensation depending on what was lost.