Logging into Uber Health uses your existing Uber account

Uber Health is a separate platform from the regular Uber app, but you sign in with the same email and password you use for Uber rides. You do not need a different account or a separate login. If you already have Uber, you can access Uber Health through the web portal at uberhealth.com or by downloading the Uber Health mobile app on iOS or Android.

When you open Uber Health for the first time, you will see a login screen. Enter the email address and password associated with your Uber account. If you have two-factor authentication enabled on your Uber account, you will be asked to verify your identity through that method — usually a code sent to your phone or email. After verification, you will land on your Uber Health dashboard.

If you do not remember your password, select "Forgot password" on the login screen. Uber will send a reset link to the email on file. Follow that link, create a new password, and return to log in. This process works the same way as resetting a password for regular Uber.

Key Takeaways

  • You log into Uber Health with your existing Uber email and password — no separate account is needed.
  • Uber Health is accessed through uberhealth.com or the Uber Health mobile app, not the regular Uber app.
  • If you have two-factor authentication on your Uber account, you will need to verify your identity when logging in.
  • Password resets work through the same process as regular Uber: click "Forgot password" and follow the link sent to your email.

What you see after you log in

Once logged in, your Uber Health dashboard shows upcoming medical appointments, past ride history, and a button to schedule a new ride. The interface is simpler than the regular Uber app because it is built for a specific purpose: getting to medical visits. You will see your profile information, payment method, and any saved addresses (like your home or a frequent clinic).

If this is your first time using Uber Health, the dashboard will be mostly empty until you schedule a ride. You can add medical locations to your saved places so you do not have to type the address each time. Some healthcare providers also set up Uber Health accounts for their patients, which means the clinic's address and appointment details may already be loaded into your account.

Scheduling a ride after logging in

After you log in, select "Schedule a ride" or a similar button on your dashboard. You will enter your pickup location (usually your home), your destination (the medical facility), and your appointment time. Uber Health lets you schedule rides in advance — typically up to 30 days ahead — so you can book transportation when you book your appointment.

You choose whether you want UberX, Uber Comfort, or another ride type, just as you would in the regular Uber app. The fare estimate appears before you confirm. Payment is charged to the payment method on file in your Uber account. Some healthcare organizations or insurance plans cover Uber Health rides, so the cost to you may be zero or reduced; check with your provider or insurance company about coverage before you book.

Troubleshooting login problems

If you cannot log in, the most common cause is using the wrong email address. Uber Health uses the email tied to your Uber account, not a work email or a different personal email. Double-check the spelling and try again. If you are still stuck, try logging into the regular Uber app first to confirm your email and password work there.

If your password is correct but login still fails, clear your browser cache and cookies, then try again. On a mobile app, try uninstalling and reinstalling the Uber Health app. If two-factor authentication is enabled on your account and you no longer have access to the phone number or email where codes are sent, you will need to contact Uber support through the app or website to regain access.

Uber Health may also be unavailable in your area. The service operates in select cities and regions. If you live outside a service area, you will see a message when you try to log in or schedule a ride. Check uberhealth.com to see whether Uber Health is available where you are.

Logging in on behalf of someone else

Uber Health allows caregivers to log in and schedule rides for patients. To set this up, the primary account holder (the patient) must add the caregiver through their Uber Health settings. The caregiver then logs in with their own Uber account email and password, and they will see the patient's account and appointment information on their dashboard.

This feature is useful for family members or home health aides who arrange transportation for older adults or people with disabilities. The caregiver does not need the patient's password; they use their own login credentials. The patient retains control over who has access and can remove a caregiver at any time through account settings.

Keeping your login secure

Because Uber Health is tied to your Uber account, protecting your password protects both services. Use a password that is unique to Uber — do not reuse a password from other websites or apps. If you use a password manager, store your Uber credentials there so you do not have to remember or write down the password.

Enable two-factor authentication if Uber offers it. This adds a second step to login: even if someone learns your password, they cannot access your account without the code sent to your phone or email. You can manage two-factor authentication settings in your Uber account profile, and those settings apply to both Uber and Uber Health.

If you ever suspect your account has been compromised — for example, you see rides you did not book or charges you do not recognize — change your password immediately and contact Uber support. Do this through the official Uber website or app, not through a link in an email, to avoid phishing scams.

Frequently Asked Questions

Can I use the regular Uber app to book medical rides?

No. Medical rides must be booked through Uber Health, either on the website or the mobile app. The regular Uber app does not have the medical appointment features or the same pricing structure that Uber Health offers.

What if I forgot my Uber password and cannot reset it?

Go to the Uber website, select "Forgot password," and enter the email on your account. Uber sends a reset link to that email. If you do not see the email, check your spam folder. If the email never arrives, contact Uber support through the app or website for help recovering your account.

Do I need a different password for Uber Health than for regular Uber?

No. Uber Health and the regular Uber app share the same login. If you change your password, it changes for both services. You log in with one email and password across all Uber products.

Can someone else log into my Uber Health account to schedule my rides?

Yes, if you add them as a caregiver through your account settings. They will log in with their own Uber credentials and see your appointment information. You control who has access and can remove them anytime.

What happens if I log in from a different device?

You can log into Uber Health from any device — phone, tablet, or computer — using the same email and password. Your account information, saved addresses, and appointment history sync across all devices. If two-factor authentication is enabled, you will verify your identity on the new device the first time you log in.