Signing into Uber Health
Uber Health is a separate login from your regular Uber account. You cannot use your personal Uber credentials to access it. Instead, you log in through a healthcare provider's system — your doctor's office, hospital, clinic, or health plan — which has partnered with Uber Health to arrange medical transportation for you.
The login process depends entirely on which healthcare organization is sending you. Your provider will give you a link, a code, or instructions on how to access your rides. Some organizations send you an email with a direct login link. Others give you a code to enter on the Uber Health website. A few use single sign-on, meaning you log in with your existing patient portal username and password.
You do not create an Uber Health account yourself. The healthcare provider creates it on your behalf and then sends you the way to access it. This is different from regular Uber, where you sign up independently.
Key Takeaways
- Uber Health login credentials come from your healthcare provider, not from Uber directly, and you cannot create an account on your own.
- Your provider will send you a login link, access code, or instructions specific to their organization — check your email or patient portal first.
- You need an active phone number and a valid address on file to book a ride once you log in.
- If you forget your password or cannot access your account, contact your healthcare provider's transportation coordinator, not Uber customer service.
- Uber Health rides are usually free or low-cost because your provider pays Uber directly, so you should not see a charge on your personal payment method.
Where to Find Your Login Information
Start by checking your email for a message from your healthcare provider. Look for subject lines like "Your Uber Health Account Is Ready" or "Medical Transportation Available." The email will contain either a clickable link that takes you straight to login, or a code you enter at uberehealth.com.
If you do not see an email, log into your patient portal — the online account you use to view test results or message your doctor. Many healthcare organizations post Uber Health login details there, sometimes under a "Transportation" or "Patient Resources" tab. You can also call your provider's main line and ask for the transportation coordinator or benefits department. They can resend the login link or code, or walk you through the process over the phone.
Do not try to sign up for Uber Health through the regular Uber app or website. That will not work. You must use the link or code your provider gives you.
What Information You Need to Log In
Once you have the login link or code, you will need a few pieces of information ready. Have your phone number available — Uber Health uses this to send you ride confirmations and driver details. You will also need a valid address where you want to be picked up or dropped off. This address must match what your healthcare provider has on file.
Some providers require you to set a password during your first login. Choose something you can remember, or write it down in a safe place. If your provider uses single sign-on, you will log in with your patient portal username and password instead — the same credentials you use to check your medical records.
You do not need a credit card or payment method on file. Uber Health rides are paid for by your healthcare provider or insurance plan, so the cost goes to them, not to you.
Logging In on Your Phone or Computer
Uber Health works on both a web browser and a mobile app. If your provider sent you a link, click it on whichever device you prefer — phone, tablet, or computer. The link will take you to a login page specific to your provider's account.
If your provider gave you a code instead of a link, go to uberehealth.com on a web browser, enter the code, and follow the prompts. You can then book rides from the website, or download the Uber Health app to your phone for easier access on the go.
The app is available on both iPhone and Android. Search for "Uber Health" in the App Store or Google Play, download it, and use the same login credentials you set up on the website.
What to Do If You Cannot Log In
If you enter your password and see an error message, first check that you are using the correct link or code from your provider. Copy and paste it directly from the email rather than typing it by hand — one wrong character will block you.
If the link or code is correct but you still cannot log in, try clearing your browser's cache and cookies, then refresh the page. If you are on a phone app, try closing the app completely and reopening it. Restart your phone if that does not work.
If none of that works, contact your healthcare provider directly. Call the number on your insurance card or your provider's main line and ask for the transportation coordinator or Uber Health administrator. They can reset your password, resend your login link, or troubleshoot the problem. Do not call Uber customer service — they cannot access your provider's account or reset your credentials.
Booking a Ride After You Log In
Once you are logged in, the process looks similar to regular Uber. Enter your pickup location and destination, select the type of ride your provider offers (usually UberX or a medical transport option), and confirm. The app will show you the driver's name, photo, and vehicle, and give you a pickup time.
Your provider may have set rules about which rides you can book — for example, only rides to medical appointments, or only during certain hours. If you try to book a ride outside those rules, the app will tell you it is not available. This is normal and means your provider is controlling which trips are covered.
You will not see a fare or payment screen. The ride is paid for by your provider, so you just get in and go. Tip is optional and can be added after the ride if you want to.
Frequently Asked Questions
Can I use my regular Uber account to book Uber Health rides?
No. Uber Health is a completely separate system with its own login. Your regular Uber account and Uber Health account are not connected. You must log in through the link or code your healthcare provider gives you.
What if I lost the email with my login link or code?
Contact your healthcare provider's transportation coordinator or benefits department and ask them to resend it. They can also create a new code if the old one expired. Check your spam folder first in case the email went there by mistake.
Do I need to pay for Uber Health rides with a credit card?
No. Your healthcare provider or insurance plan pays Uber directly. You should not see any charge on your personal payment method. If you do see a charge, contact your provider immediately to report it.
Can I change my password after I log in?
That depends on your provider's setup. Some allow you to change your password in account settings; others do not. If you want to change it, log in and look for a "Settings" or "Account" option. If you do not see one, contact your provider to ask if password changes are allowed.
What if I have a new phone number or address?
Log into your Uber Health account and update your phone number and address in your profile. Make sure the address matches what your healthcare provider has on file. If you cannot update it yourself, contact your provider's transportation coordinator and they can make the change for you.