Uber's main corporate phone line and what it handles

Uber does not publish a single corporate phone number that connects to general customer service. The company routes most customer issues through its app-based support system rather than phone lines. If you need to reach Uber's San Francisco headquarters for business inquiries, media requests, or investor relations, you can contact their main office at +1 (415) 612-8582. This number reaches Uber's corporate reception desk, not customer support for ride or delivery issues.

Calls to the headquarters number are typically handled during Pacific business hours, Monday through Friday. Response times vary depending on the department and the nature of your inquiry. For most customer problems — a lost item, a billing dispute, a safety concern — the app-based support channel is faster and creates a documented record of your issue.

Key Takeaways

  • Uber's corporate headquarters in San Francisco can be reached at +1 (415) 612-8582, but this line handles business and media inquiries, not customer support.
  • Customer issues with rides or deliveries are resolved through the Uber app's Help section, which connects you to support agents without waiting on hold.
  • If you have a safety concern or need immediate assistance during a ride, call 911 or your local emergency number — do not rely on Uber's corporate line.
  • Uber's customer support operates 24/7 through the app, while the corporate phone line operates during standard Pacific business hours.

How to reach Uber customer support through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select Help, then choose the category that matches your issue: "Trip issues," "Account and payment," "Lost item," or "Safety." The app will show you a list of common problems and solutions. If none match your situation, scroll to the bottom and tap Contact Us or Get Help.

From there, you can message a support agent directly through the app. You will see a chat window where you can describe your problem, attach photos or receipts, and receive responses. Support agents typically reply within minutes during peak hours and within a few hours during off-peak times. This method creates a record of your conversation that you can reference later if needed.

For Uber Eats issues, the process is the same: open the app, tap the account icon, select Help, and choose your issue category. Eats support handles delivery problems, missing items, and refund requests through the same chat system.

When to call 911 instead of Uber support

If you are in immediate danger during a ride — if the driver is behaving threateningly, driving recklessly, or if you witness a crime — call 911 or your local emergency number right away. Do not wait for an Uber support response. Your safety is the priority; the support conversation can happen after you are safe.

Uber's app has a Safety Toolkit feature that lets you share your trip details with emergency contacts and record audio during a ride, but these tools are not substitutes for calling emergency services. If you feel unsafe, hang up the app and call 911.

Reaching Uber for media, investor, or business inquiries

Journalists, investors, and business partners should contact Uber's corporate office at +1 (415) 612-8582 and ask to be transferred to the appropriate department — Communications, Investor Relations, or Business Development. You can also visit Uber's official website and look for a "Contact Us" or "Press" page, which often lists department-specific email addresses and contact forms.

For investor relations questions, Uber publishes quarterly earnings reports and hosts investor calls. You can find the investor relations contact information and event calendar on Uber's investor relations website. Media inquiries may be faster through email than phone; the press page usually lists a media contact email address.

What to do if you cannot reach support

If the app-based support system is not responding or you are having trouble accessing it, try logging out of the Uber app completely, then logging back in. Sometimes a fresh session resolves connection issues. If the problem persists, uninstall and reinstall the app.

If you have a billing dispute or a serious complaint that support has not resolved, you can file a complaint with your state's attorney general office or your credit card company. Credit card companies often have dispute resolution processes that can reverse charges if Uber's support has not resolved the issue to your satisfaction. Document all your communications with Uber support — screenshots of messages, dates, and what was promised — before filing a dispute.

Uber's mailing address for formal complaints

For formal written complaints, you can mail a letter to Uber's headquarters at 1515 3rd Street, San Francisco, CA 94158. Include your account details, a description of your issue, dates of relevant trips or orders, and what resolution you are seeking. Send it via certified mail so you have proof of delivery.

This method is slower than app-based support or phone contact, but it creates a formal record that may be useful if you later need to file a complaint with a regulatory agency or pursue a dispute through your credit card company.

Frequently Asked Questions

Can I call Uber customer support instead of using the app?

Uber does not offer a dedicated customer support phone line for ride or delivery issues. The app's chat-based support is the primary channel. If you cannot use the app, try accessing your account through a web browser at uber.com or ubereats.com and look for a Help or Support option there.

What is Uber's phone number for lost items?

Report a lost item through the Uber app by going to Help, selecting "Lost item," and describing what you left behind. The app will contact the driver and attempt to recover it. You can also message the driver directly through the app if you have their contact information from the trip receipt.

How do I report a problem with my driver or delivery?

Open the app, go to Help, select "Trip issues" or "Delivery issues," and describe what happened. Include the date, time, and trip ID if possible. Support will review your report and may issue a refund or credit if the issue is confirmed.

Is there a number to call if my account has been deactivated?

Account deactivation issues must be handled through the app or website. Open Help, select "Account and payment," and choose "Account access." Explain your situation in the chat. Support will review your account status and explain why it was deactivated and what steps, if any, you can take.