Uber Freight login basics

To log into Uber Freight, go to freight.uber.com and enter the email address and password associated with your account. If you have not yet created an account, you will need to sign up first through the same website. The login page is straightforward — there is no separate app login portal, though Uber Freight also has a mobile app available on iOS and Android that uses the same credentials.

Your account gives you access to load boards (available freight jobs), shipment tracking, payment history, and driver or carrier documents. The dashboard shows active loads, completed shipments, and earnings depending on your role — whether you are a driver, small carrier, or freight broker.

Key Takeaways

  • Log in at freight.uber.com using your email and password; the same credentials work on the mobile app.
  • If you forget your password, use the "Forgot password?" link on the login page to reset it via email.
  • Two-factor authentication is available in your account settings and adds a security layer by requiring a code sent to your phone.
  • New users must complete a sign-up process that includes business information, tax ID, and insurance details before they can view loads.
  • If you cannot log in after resetting your password, contact Uber Freight support through the Help section of the website.

Password reset and account recovery

If you forget your password, click the "Forgot password?" link on the login page. Uber Freight will send a password reset link to the email address on file. Check your inbox and spam folder — the email typically arrives within a few minutes. Click the link in the email, create a new password, and return to the login page to enter your credentials.

Make sure your new password is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. Uber Freight requires this complexity to protect your account and payment information. If you do not receive the reset email after 10 minutes, try requesting another one or contact Uber Freight support.

Setting up two-factor authentication

Two-factor authentication (2FA) adds a second security step to your login. After entering your email and password, you will be asked to enter a code sent to your phone via text message or generated by an authenticator app. This prevents someone from accessing your account even if they have your password.

To enable 2FA, log into your account, go to Account Settings, and look for the Security section. Select the option to add a phone number or authenticator app. Uber Freight will send a test code to confirm the setup works. You can use either SMS (text message) or an app like Google Authenticator or Microsoft Authenticator — choose whichever you prefer. Once enabled, 2FA is required every time you log in from a new device.

What to do if you cannot log in

If you enter your email and password correctly but still cannot access your account, the issue is usually one of three things: the email address is not registered, the password is incorrect, or your account has been temporarily locked for security reasons.

Start by double-checking the email address you are using — it must match exactly what you registered with, including capitalization and spacing. If you are certain the email is correct, use the password reset link again. If you have reset your password and still cannot log in, your account may be locked. Wait 30 minutes and try again, or contact Uber Freight support through the Help section of the website. Support can unlock your account or investigate whether there is a technical issue preventing login.

Account setup for new users

When you first sign up for Uber Freight, you cannot log in and immediately see loads. The platform requires you to complete a verification process first. You will need to provide your business name, business address, tax identification number (EIN or SSN depending on your structure), and proof of insurance.

Uber Freight reviews this information to confirm you are a legitimate driver or carrier. The review typically takes 24 to 48 hours, though it can take longer during high-volume periods. You will receive an email when your account is approved. Until then, you can log in but will see a message that your account is pending verification. Do not close your browser or lose your login credentials during this time — you may need to log back in to check your approval status or upload additional documents if Uber Freight requests them.

Logging in on mobile devices

The Uber Freight mobile app is available on the Apple App Store and Google Play Store. Download the app, open it, and tap "Log In" at the bottom of the screen. Enter the same email and password you use on the website. If you have two-factor authentication enabled, you will be asked to enter the code sent to your phone after you enter your password.

The mobile app shows the same load board, shipment tracking, and account information as the website. Some drivers prefer the app because it sends push notifications when new loads matching your preferences are posted. You can customize notifications in the app settings. If you have trouble logging in on mobile, try logging out completely, closing the app, and logging back in. If that does not work, uninstall and reinstall the app — this often fixes login issues related to cached data.

Troubleshooting common login problems

Browser issues are a common cause of login problems. If you cannot log in on a computer, try a different web browser (Chrome, Firefox, Safari, or Edge). Clear your browser cache and cookies, then try again. If you are using an older browser version, update it — Uber Freight may not work properly on outdated software.

If you are logging in from a new location or device, Uber Freight may flag it as unusual activity and temporarily restrict your account. You will receive an email asking you to confirm the login attempt. Click the link in the email to verify it was you, and your account will be unlocked. This is a security measure to prevent unauthorized access. If you do not receive a confirmation email, check your spam folder or contact Uber Freight support.

Frequently Asked Questions

Can I use the same Uber Freight login on multiple devices?

Yes, you can log into your Uber Freight account on your phone, tablet, and computer at the same time. However, if you have two-factor authentication enabled, each new device will require you to enter a verification code the first time you log in. After that, the device is recognized and you will not need the code again unless you clear your cookies or log out.

What should I do if I think someone else is accessing my account?

Change your password immediately using the "Forgot password?" link, even if you remember your current password. Then enable two-factor authentication if you have not already. Contact Uber Freight support and let them know about the unauthorized access — they can review your account activity and help secure it. Do not share your login credentials with anyone, including Uber Freight employees.

Is there a way to log in without entering my password every time?

Uber Freight does not have a "remember me" option that saves your login permanently. However, most browsers offer to save your password, which means you will not have to type it manually each time. This is convenient but less secure — only use it on devices you own and trust. If you use a shared computer, do not allow your browser to save your password.

How do I log out of my Uber Freight account?

On the website, click your profile icon or name in the top right corner and select "Log Out." On the mobile app, go to the menu (usually three horizontal lines), scroll down, and tap "Log Out." You will be returned to the login page. Always log out when you are finished, especially on shared devices.

Can I have multiple Uber Freight accounts?

Uber Freight allows one account per email address. If you need a separate account for a different business or role, you must use a different email address. Each account goes through the same verification process before loads become visible. Contact Uber Freight support if you need to transfer information between accounts or if you have questions about account structure.