Uber Eats does not have a dedicated phone line for customer support
Uber Eats handles most support requests through the app or website, not by phone. If you need to contact them about an order, account issue, or payment problem, you will use the in-app support chat, email, or the web-based help center. There is no general customer service phone number you can call.
The reason for this structure is that Uber Eats uses your account history and order details to route your issue to the right team. A phone representative would need that same information anyway, so the app-based system is faster. You can usually get a response within hours rather than waiting on hold.
Key Takeaways
- Contact Uber Eats through the app by opening your current or past order and selecting "Help" — this is the fastest route for most issues.
- If you cannot use the app, go to help.uber.com on a web browser and search for your issue or start a chat with support.
- Some issues like fraud or account security may route to a phone callback, but you request this through the app first.
- Response time is usually a few hours to one business day for chat and email, depending on how busy the support team is.
- If you are a restaurant or delivery driver, you have separate support channels with different contact methods.
How to start a support chat through the Uber Eats app
Open the Uber Eats app and go to your active order or a past order you need help with. Tap the "Help" button at the bottom of the order screen. The app will show you a list of common issues — select the one that matches your problem, or scroll to the bottom and choose "Something else" to describe a different issue.
Once you describe the problem, the app will offer self-service solutions first. If those do not solve it, you can start a chat with a support agent. Type your message and wait for a response. The agent can see your order details, payment method, and account history, so you do not have to repeat that information. Keep the chat open in the app and check back for replies — they usually come within a few hours during business hours.
Using the web-based help center when the app is not available
Go to help.uber.com in any web browser. You do not need to log in to browse the help articles, but you will need to sign in to your Uber Eats account if you want to start a chat or submit a request. The site has a search bar at the top — type a keyword like "missing item," "payment," or "refund" to find articles about that topic.
If the articles do not answer your question, scroll down and select "Contact Us" or "Chat with us." You will be asked to sign in and describe your issue. The web chat works the same way as the app chat — an agent will respond within a few hours. You can also submit a written request and receive a response by email instead of waiting in a live chat.
What to do if you need a phone callback
Uber Eats does not offer phone support as a first contact method, but some issues may result in a callback. If your account has been compromised, you reported fraud, or your issue requires verification that the app cannot handle, a support agent may offer to call you. This happens after you start a chat or submit a request through the app or website.
Do not search for an Uber Eats phone number online and call it expecting to reach support — most numbers you find are either outdated, scams, or general Uber corporate lines that cannot help with Eats orders. Always start your request through the app or help.uber.com first. If a callback is needed, the agent will ask for your phone number and call you within the timeframe they provide.
Support options for restaurants and delivery drivers
If you are a restaurant partner or delivery driver, you have a separate support system. Restaurant partners can call the Uber Eats restaurant support line, which is available during business hours and varies by region. Delivery drivers have access to the driver app's support section, which also offers chat and phone support for certain issues. Both groups receive a different phone number and support portal than customers do.
Check your partner or driver app for the support contact information specific to your region. These numbers are not the same as the customer support line because restaurant and driver issues require different teams and faster response times for active orders.
Common issues and how long they take to resolve
Missing items from your order usually resolve within one to two business days. The support agent will ask you to describe what was missing and may offer a refund or credit to your account. Payment disputes take longer — usually three to five business days — because the team has to review your transaction history and may need to contact your bank or payment provider.
Account access issues (like a forgotten password or locked account) can often be resolved in the same chat session. Refund requests for cancelled orders typically process within three to five business days after approval. If your issue involves fraud or a security concern, expect the process to take longer because the team has to investigate and may need additional information from you.
What information to have ready before you contact support
Have your order number available — you can find it in the app under "Your Orders" or in your email receipt. If the issue involves payment, have the last four digits of the card or payment method you used. If you are reporting a missing or incorrect item, take a photo of what you received if possible, though the support agent can also look up the order details on their end.
If you are contacting support about an account issue, know the email address associated with your account and be ready to verify your identity. The more specific you are about what went wrong and when, the faster the agent can find the right solution. Vague descriptions like "my order was wrong" take longer than "I ordered a large pizza with no onions and received a small pizza with onions."
Frequently Asked Questions
Can I call Uber Eats if I have an emergency with my delivery?
If your delivery driver is lost or the order is taking much longer than expected, open the app and tap "Help" on your active order. You can chat with support immediately and they can contact the driver or take other action. For a true emergency (like a safety concern), call 911 first, then contact Uber Eats support through the app to report what happened.
What if I do not have the Uber Eats app anymore?
Go to help.uber.com on a computer or phone browser and sign in with your email and password. You can search for help articles, start a chat, or submit a request without the app. If you cannot remember your password, use the "Forgot password" link on the sign-in page to reset it.
How do I know if my support request was received?
If you started a chat, you will see your messages in the chat window and the agent's replies will appear there. If you submitted a written request, check your email for a confirmation message from Uber Eats support. Save that email — it contains a reference number you can use if you need to follow up.
Is there a phone number for Uber Eats billing or account questions?
No. All billing and account questions go through the app or web help center using the same process as order issues. Start a chat or submit a request describing your billing problem, and a support agent will review your account and payment history to help you.
What if I have been waiting for a response for more than a day?
Check your email for a response from support — sometimes replies come by email instead of in-app chat. If you have not heard back, open the app and start a new chat referencing your previous request and the date you submitted it. Provide your reference number if you have one. Support can look up your case and prioritize it.