Uber Eats customer support phone number and contact methods

Uber Eats does not publish a single phone number that rings through to a live representative. Instead, the company handles most issues through the app itself — you report a problem, take photos if needed, and Uber Eats responds within hours or days depending on the issue type. For urgent matters like a missing order or wrong delivery address, the fastest route is the in-app chat feature, which connects you to a support agent in real time.

If you need to contact Uber Eats by phone, you can request a callback through the app rather than calling a number. Open your active order, tap "Help," describe the problem, and select "Call me" — Uber Eats will ring you back within a few minutes. This method works for delivery issues, payment problems, and account questions.

For account or billing issues that are not tied to a specific order, you can also visit help.uber.com, search your issue, and request support through the web form. Uber Eats will send you a link to start a chat or request a callback.

Key Takeaways

  • Uber Eats support is primarily in-app through chat or callback request, not a traditional phone line.
  • For active order problems, open the order in the app, tap "Help," and either chat immediately or request a callback.
  • For account, payment, or non-order issues, visit help.uber.com and submit a support request through the web form.
  • Callback requests usually connect you within a few minutes; chat responses typically arrive within hours.
  • Have your order number, delivery address, and payment method details ready before contacting support.

Using in-app support for order problems

The in-app method is the fastest for issues with a current delivery. Open the Uber Eats app, go to "Orders," and tap the order that has a problem. At the bottom of the order screen, you will see a "Help" button. Tap it and select the issue type: missing items, wrong order, driver issue, delivery address problem, or payment issue.

After you describe the problem, you have two options. You can start a chat with a support agent right away — they will respond within minutes during business hours. Or you can request a callback, which Uber Eats will place within a few minutes. Chat is usually faster for straightforward issues like a missing item; callback is better if you need to explain something complex or if you do not want to type.

For missing or wrong items, take a photo of what you received and upload it through the app. This speeds up the process because the agent can see exactly what arrived. Uber Eats typically issues a refund or credit within 24 hours for confirmed missing-item claims.

Contacting support for account and billing issues

If your problem is not tied to a specific order — for example, you were charged twice, your password is not working, or you have a question about your account — go to help.uber.com on a web browser or through the app. Tap "Account & Login" or "Payments & Refunds" depending on your issue.

Search for your specific problem in the help center. Uber Eats publishes answers to common questions like how to update payment methods, how to change your delivery address on file, and how to dispute a charge. If you do not find an answer, scroll to the bottom of the page and tap "Still need help?" This opens a form where you describe your issue and request support.

When you submit the form, Uber Eats sends you an email with a link to continue the conversation. You can chat through that link or request a callback. Response time is usually 24 to 48 hours for account issues.

What information to have ready

Before you contact support, gather the details that will speed up the process. For order issues, have your order number (visible in the app under "Orders"), the delivery address, and the time the order was placed. For payment problems, have the date of the charge, the amount, and the payment method used.

If you are reporting a missing or damaged item, have the item names and prices ready, or take a photo of what you received. If you are reporting a driver issue, note the time it happened and any relevant details — for example, the driver went to the wrong address or did not follow delivery instructions.

If you are contacting about an account problem, have your email address and phone number ready, and be prepared to answer security questions to verify your identity.

Refunds and credits for common issues

Uber Eats handles refunds and credits differently depending on the problem. For a missing item, the company usually refunds the item price within 24 hours of your report. For a wrong order, you may receive a full refund or a credit toward your next order, depending on whether the restaurant or Uber Eats was at fault.

For delivery problems — for example, the order arrived late or the driver left it in the wrong spot — you may receive a partial refund or credit. Uber Eats does not refund delivery fees for late arrivals in most cases, but will credit them if the driver did not follow your delivery instructions.

If you were charged twice or charged for an order you did not place, report it through the "Payments & Refunds" section of the help center. Uber Eats will investigate and refund the duplicate charge, usually within 5 to 10 business days.

What to do if you do not receive a response

If you submitted a support request and did not hear back within the expected timeframe, check your email for a message from Uber Eats — sometimes responses go to spam or a secondary inbox. The email will contain a link to your support conversation; click it to see if an agent has replied.

If there is no email and no response in the app, open the app again, go to "Help," and submit a new request. Include a note that this is a follow-up to your previous report and mention the date you first contacted support. This flags your issue as a repeat contact and may move it up the queue.

For billing disputes that Uber Eats does not resolve, you can also contact your credit card company or bank and dispute the charge directly. Provide them with your order number and the date of the charge. Your bank can reverse the transaction while Uber Eats investigates.

Frequently Asked Questions

Can I call Uber Eats directly without using the app?

Uber Eats does not have a published phone number to call directly. The fastest way to reach a person is through the in-app callback request, which connects you within minutes. You can also submit a support request through help.uber.com and request a callback from there.

How long does it take to get a refund for a missing item?

Uber Eats typically issues a refund or credit within 24 hours of your report, though it may take 3 to 5 business days to appear in your account depending on your payment method. If you do not see it after 5 days, contact support again with your order number.

What if the restaurant made the mistake, not the driver?

It does not matter who made the mistake — you report it to Uber Eats the same way through the app. Uber Eats handles the refund or credit and then pursues the issue with the restaurant separately. You do not need to contact the restaurant directly.

Can I request a callback if I am not home right now?

Yes. When you request a callback, Uber Eats will call the phone number on your account. If you are not available, the call will go to voicemail. You can also request a callback for a specific time by noting it in your support message, though Uber Eats does not always honor time requests.

What if I have a problem with my Uber Eats account but no active order?

Go to help.uber.com, select the category that matches your issue (Account & Login, Payments & Refunds, etc.), and submit a support request through the web form. You can also open the Uber Eats app, tap "Account," then "Help," and submit a request from there.