Uber Eats does not have a single refund phone number

Uber Eats handles refunds through the app or website, not through a customer service phone line. You request a refund directly in your account, and Uber's system processes it based on what went wrong with your order. The company does not publish a dedicated refund number because most refund requests can be resolved faster through the app than by waiting on hold.

If you need to speak with someone, you can reach Uber support through the app's help section, which connects you to a chat agent. This chat option is faster than calling and creates a record of your conversation. Phone support exists for certain account issues, but refund requests are routed to chat by design.

Key Takeaways

  • Request refunds directly in the Uber Eats app under "Help" and "Order issues," not by calling a phone number.
  • Chat support through the app is the fastest way to reach someone if the automated refund option does not work for your situation.
  • Refunds for missing items, cold food, or cancelled orders are processed differently, and the app will ask you which problem occurred.
  • Uber typically refunds to your original payment method within three to five business days after approval.
  • If you paid with a third-party wallet like Apple Pay or Google Pay, the refund goes back to that service, not directly to your bank.

How to request a refund through the app

Open the Uber Eats app and go to "Account" or the menu icon. Select "Help," then "Order issues." The app will show you a list of recent orders. Tap the order you want a refund for, and the app will ask you what went wrong: missing items, food quality, order not received, or restaurant error.

Choose the reason that matches your situation. The app may offer an automatic refund immediately, or it may ask you to provide photos or details. If the app offers a refund on the spot, accept it. If it asks for more information, provide it and submit. Uber's system will then route your request to a support agent for review.

Do not close the app or navigate away until you see a confirmation message. Take a screenshot of the confirmation, which includes a case number. You will need this number if you need to follow up later.

When to use chat support instead

Use chat support if the app's automated refund option does not appear, if you disagree with a refund decision, or if your issue is unusual—for example, if you were charged twice or if the order was placed by someone else on your account. Chat support is also the right choice if you requested a refund but never received it.

To reach chat support, go to "Help" in the app, select your order, and scroll to the bottom of the issue screen. You will see a "Chat with us" button. Tap it, and you will be connected to an agent. Wait times vary, but chat is usually faster than phone support because Uber prioritizes the chat queue.

Have your order number, the date of the order, and a description of the problem ready before you start the chat. If you took screenshots or photos, have those available to share. Agents can often resolve issues in a single conversation if you provide this information upfront.

Refund timelines and where the money goes

After Uber approves your refund, the money is returned to your original payment method. If you paid with a credit or debit card, the refund appears in your account within three to five business days. If you paid with a digital wallet like Apple Pay, Google Pay, or Samsung Pay, the refund goes back to that wallet, and timing depends on that service's processing speed.

If you used Uber Cash (Uber's stored balance), the refund is instant and appears in your account immediately. If you paid with PayPal, the refund goes back to PayPal and may take an extra day or two to show in your bank account.

Refunds for cancelled orders (when you cancel before the restaurant accepts it) are usually instant. Refunds for food quality issues or missing items take longer because Uber reviews the claim first. During busy times, review can take up to 48 hours before the refund is approved.

What to do if you do not receive your refund

Check your original payment method first. Log into your bank or card account and look for the refund under recent transactions. Refunds sometimes appear with a delay or under a different name (often "Uber BV" or "Uber Payments"). If you see it there, the refund has gone through and is just pending in your account.

If 5 business days have passed and you do not see the refund anywhere, go back to the app and open the same order. Select "Help" again and choose "I did not receive my refund." This opens a new case and flags your account for a manual review. Chat support can also escalate this for you and may be faster.

Keep your case number from the original refund request. When you contact support about a missing refund, provide this number. It helps the agent find your history and speeds up the investigation.

Refunds for different types of problems

Missing items are handled differently than cold food or a completely wrong order. For missing items, Uber usually refunds the price of the missing item only, not the entire order. You may be asked to confirm what was missing and whether you contacted the restaurant first.

For cold food or poor quality, Uber may refund a percentage of your order or the full amount, depending on how serious the problem was and whether this is your first complaint about that restaurant. Refunds for quality issues sometimes require photos, so take pictures of the food before you eat it if you think there is a problem.

If your order never arrived, Uber will refund the full order amount plus delivery fees. This is the fastest type of refund to process because there is no dispute—either the food was delivered or it was not. The app usually offers this refund automatically.

Frequently Asked Questions

Is there a phone number I can call to request a refund?

Uber Eats does not have a dedicated refund phone line. You request refunds through the app or website. If you need to speak with someone, use the chat option in the app's Help section. Phone support is available for account access issues, but refund requests are handled through chat or the app's automated system.

How long does it take to get a refund after I request one?

Automatic refunds (missing items or undelivered orders) are approved immediately in the app. Refunds that require review take up to 48 hours for approval. After approval, the money reaches your payment method in three to five business days, depending on your bank or payment service.

Can I get a refund if I already ate the food?

Yes, but the refund amount may be smaller. Uber considers whether the problem was serious enough to warrant a full refund or a partial one. For example, if a few items were missing, you might get a refund for those items. If the entire order was wrong or never arrived, you can receive a full refund regardless of whether you ate part of it.

What if the restaurant or Uber driver says I cannot get a refund?

The restaurant and driver do not decide refunds—Uber does. If either tells you that you are not may have access to to a refund, go to the app and request one anyway. Uber will review your case independently. If Uber denies your request, you can appeal through chat support and explain why you believe the refund should be approved.

Will I get a refund if I cancel my order after the restaurant accepts it?

Cancellations after the restaurant has started preparing your food are usually not refunded. Uber may refund delivery fees in some cases, but the food cost is kept by the restaurant. If you cancel before the restaurant accepts the order, you receive a full refund immediately.