Uber Eats does not publish a phone number for customer service calls
Uber Eats handles most customer issues through the app or website, not by phone. If you need to contact them about a missing item, a late delivery, a payment problem, or a driver issue, you will not find a published phone number to call. Instead, Uber Eats directs you to submit your issue through the app, where a support agent will respond in writing.
The company does maintain a phone line for certain situations — mainly account security issues or fraud — but this number is not listed publicly. You reach it only after starting a support case through the app and requesting a callback. This means you cannot call Uber Eats cold; you must initiate contact through their digital system first.
Key Takeaways
- Uber Eats customer service operates through the app or website, not a general phone line you can call directly.
- To reach support, open the app, go to your account or the specific order, and select "Help" to describe your issue.
- A support agent will respond in writing, usually within a few hours to a day, depending on the issue type.
- If your account has been compromised or you suspect fraud, you can request a callback after filing a report through the app.
- For urgent delivery issues, contact the driver directly through the app's messaging feature while your order is still in progress.
How to contact Uber Eats support through the app
Open the Uber Eats app on your phone and navigate to the order you need help with. Tap the order, then look for a "Help" button — its location varies slightly depending on whether the order is active, completed, or cancelled. Tap "Help" and you will see a list of common issues: missing items, wrong order, driver behavior, payment problems, or other.
Select the issue that matches your situation. Describe what happened in the text box provided. Be specific: if an item was missing, name it; if delivery was late, say how late; if there was a quality problem, explain what you saw. The more detail you provide, the faster support can resolve it. After you submit, you will receive a confirmation that your case has been opened.
Uber Eats support will respond through the app, usually within a few hours for urgent issues like missing food or wrong orders, and within 24 hours for other problems. You will see their response in the same help thread. If they need more information, they will ask you there. Most resolutions — refunds, credits, or reorders — happen through this written channel.
When you can request a callback from Uber Eats
Uber Eats does offer phone callbacks in limited situations. If your account has been hacked, your payment method was used without permission, or you believe fraud has occurred, you can request a callback after you report the issue through the app. This is not a general customer service line; it is a security-specific callback.
To request a callback for a security issue, file your report through the app's Help section, describe the fraud or unauthorized access, and look for an option to request a call. Uber Eats will call you back, usually within a few hours during business hours. The callback number will be from Uber's support team, not a local number, and you should verify it is legitimate before sharing account details.
Contacting the driver directly during delivery
If your order is currently being delivered and you need immediate help — the driver is lost, going to the wrong address, or you need to add instructions — do not wait for support. Open the active order in the app and tap the driver's name or photo. You will see a messaging option and sometimes a phone icon. Use the in-app message first; if the driver does not respond quickly, you can call them directly through the app.
The driver can see your messages and calls in real time and can often fix the problem on the spot: taking a different route, confirming the address, or waiting for you to come outside. This is much faster than filing a support case. If the driver does not respond or the problem cannot be fixed during delivery, you can then file a help request after the order is complete.
What to do if your issue is not resolved through the app
If Uber Eats support responds but you disagree with their decision — for example, they denied a refund you believe you are owed — you can reply to their message in the same help thread and explain why. Provide any additional evidence: a photo of the missing item's spot in the bag, a timestamp showing late delivery, or a screenshot of the wrong order confirmation.
If the agent still will not help, you can escalate by replying again and asking to speak with a supervisor or manager. Uber Eats does not may provide a phone call, but escalation requests are sometimes handled by a higher-level agent who may have more authority to issue refunds or credits. This process takes longer — sometimes several days — but it is the formal path when the first response does not resolve your issue.
Using Uber Eats' social media for urgent problems
If you have an urgent issue and the app support is moving too slowly, you can try contacting Uber Eats through their social media accounts on Twitter or Facebook. Send them a direct message describing your problem and your order number. Response times vary, but social media support teams sometimes prioritize urgent cases and can escalate to a phone callback faster than the standard app channel.
This is not a may provide faster route, and it should not be your first step. Use it only if you have already filed a case through the app and need faster attention — for example, if your food arrived cold and you need an immediate refund to reorder, or if a delivery issue is affecting your day. Include your order number, account email, and a clear description of what went wrong.
Frequently Asked Questions
Can I call Uber Eats if my food never arrived?
No, you cannot call a general number. Open the app, find the order, tap "Help," and select "Order not received" or "Missing items." Describe what happened and when. Support will usually respond within a few hours and issue a refund or credit. If the driver is still on the way, message the driver directly through the app first to confirm they are coming.
What is Uber Eats' phone number for account security issues?
Uber Eats does not publish a phone number. If your account is compromised, report it through the app's Help section under "Account and login" or "Security," describe the unauthorized access, and request a callback. An agent will call you back, usually within a few hours. Do not give your password or payment details to anyone who calls you unprompted.
How long does it take to get a response from Uber Eats support?
Most responses arrive within a few hours for urgent issues like missing food or wrong orders. Non-urgent issues may take up to 24 hours. Escalations and disputes can take several days. Response time depends on how busy support is and how clearly you described the problem. More detail in your initial report usually speeds up resolution.
Can I get a refund without talking to support?
No. You must file a help request through the app describing the issue. Support will review it and decide whether to issue a refund, credit, or reorder. You cannot bypass this by calling or emailing. The app is the only official channel for refund requests.
What if I think Uber Eats support gave me the wrong answer?
Reply to their message in the same help thread and explain why you disagree. Provide additional evidence if you have it. You can ask for escalation to a supervisor. This takes longer but gives you a chance to appeal their decision before the case closes.