Uber Eats does not have a general customer service phone line
Uber Eats handles most support requests through the app or website, not by phone. There is no single phone number you can call to reach Uber Eats customer service. Instead, the company routes different types of problems to different channels — some go through in-app chat, some through email, and some through your bank or payment provider.
This matters because if you have a problem with an order, a charge, or a delivery, you need to know which channel will actually reach someone who can help. Calling a number you found online often connects you to a scam line or a third-party call center that cannot access your account.
Key Takeaways
- Uber Eats support is available through the app or website chat, not by phone, and this is the only official channel.
- If you search for an Uber Eats phone number online, most results are scam lines run by third parties, not Uber.
- Problems with orders, refunds, or charges should be reported through the app's Help section within 30 days.
- If a charge is fraudulent or unauthorized, you can dispute it directly with your bank or credit card company.
- Delivery drivers and restaurant partners have separate support lines, but customers do not.
How to contact Uber Eats through official channels
Open the Uber Eats app and tap the account icon in the bottom right. Select Help, then choose the order or issue you need support with. From there, you can describe the problem and start a chat with a support agent. The app will show you an estimated wait time before you begin.
If you are using a web browser instead of the app, go to help.uber.com, sign in, and follow the same path: select your issue and start a chat. You can also submit a written report if you prefer not to chat in real time. Response times vary, but Uber typically replies within a few hours during business hours.
Keep your order number and the time of the transaction ready before you contact support. This information helps the agent pull up your account and resolve the issue faster.
Why phone numbers you find online are not legitimate
Searching "Uber Eats phone number" returns many results, but nearly all of them are fake. Third-party call centers and scammers buy ads and create websites that rank high in search results and list phone numbers that do not belong to Uber. When you call, you reach someone who has no access to your account and cannot process refunds or resolve delivery problems.
Some of these fake lines are designed to collect your personal information or payment details. Others simply waste your time and then direct you back to the app. Uber has publicly stated multiple times that it does not operate a customer service phone line for food delivery customers.
If you see a phone number advertised as Uber Eats support, it is not official. The only way to reach verified support is through the app or the help website.
What to do if you were charged incorrectly
If you see a charge on your account that you did not authorize, or if you were charged twice for the same order, report it through the app first. Go to Help, select the order, and explain what happened. Uber can often reverse the charge within one to three business days.
If the app support does not resolve it, or if the charge came from a third party (like a payment processor or restaurant), you can dispute the charge with your bank or credit card company. Call the number on the back of your card and tell them the charge is unauthorized or incorrect. Your bank will investigate and may issue a temporary credit while they look into it.
Keep screenshots of the charge and any messages from Uber support. Your bank will ask for proof of the dispute.
What happens if your order never arrived
If your food did not arrive or arrived much later than promised, report it in the app within 30 days of the order. Tap Help, select the order, and choose "Order didn't arrive" or "Order was late." Describe what happened and whether you want a refund or credit toward your next order.
Uber will ask whether you contacted the driver during delivery. If you did not, they may ask you to try contacting them first. If the driver does not respond or the order truly did not arrive, Uber can issue a refund to your original payment method or as account credit, usually within three to five business days.
If the restaurant is at fault (they did not prepare the order), Uber may direct you to contact the restaurant directly. Some restaurants have their own customer service lines listed in the app.
Contacting Uber Eats for other reasons
If you are a restaurant owner or delivery driver, Uber has separate support lines and portals. Restaurants can reach partner support through the Uber for Business website. Drivers have access to a driver app with its own Help section and can contact Uber through that channel.
If you have a question about your account, payment method, or subscription (like Uber Pass), those issues are also handled through the app's Help section. Uber does not route these to phone support either.
Frequently Asked Questions
Is there any way to call Uber Eats customer service?
No. Uber Eats does not operate a phone line for customer support. All support requests must go through the app or website chat. If you find a phone number online claiming to be Uber Eats support, it is not legitimate.
What if I have been waiting for support in the app for hours?
Wait times vary depending on how busy support is. If you have been waiting longer than a few hours, close the chat and start a new one. You can also try submitting a written report instead of using chat. Check back in a few hours for a response.
Can I dispute a charge if Uber Eats support does not help?
Yes. If the app support does not resolve the issue, contact your bank or credit card company and dispute the charge. They can investigate and issue a credit while they look into it. Provide your bank with screenshots of the charge and any messages from Uber.
What if the restaurant or driver has a phone number listed in the app?
You can call the restaurant directly if you need to reach them about your order before it arrives. Driver phone numbers are not usually listed, but you can message the driver through the app during delivery.
How long does it take to get a refund through Uber Eats support?
Refunds typically process within three to five business days if they go back to your original payment method. Account credits are usually applied immediately. The exact timing depends on your bank and the reason for the refund.