Uber Eats customer service phone number and how to use it
Uber Eats does not publish a single customer service phone number that rings through to a live representative. Instead, the company routes support requests through its app or website, where you can describe your issue and receive help through chat, email, or a callback. If you need to speak to someone immediately about a missing order, wrong items, or a payment problem, the fastest route is to open the Uber Eats app, go to your active or recent order, and select "Help" — this will show you options including a chat with support or a request for a phone callback within a set timeframe.
The reason Uber Eats avoids a published phone line is volume: millions of orders happen daily, and routing all calls through a single number would create long wait times. The app-based system lets you describe your problem in writing first, which often gets you a refund or resolution without needing to speak to anyone. If the app offers you a callback option, Uber will call you at the number on your account within the window they promise — usually 5 to 15 minutes depending on current demand.
Key Takeaways
- Uber Eats does not have a published phone number; support is accessed through the app or website by selecting "Help" on an order.
- You can request a callback from support staff, and Uber will call you within a stated timeframe rather than you waiting on hold.
- Chat support through the app is often faster than waiting for a callback and can resolve refunds or missing item claims immediately.
- If you cannot access the app, you can visit help.uber.com and sign in to your account to reach support through the website.
How to contact support through the Uber Eats app
Open the Uber Eats app and navigate to "Account" or "Orders" — the exact label depends on your phone's operating system. Find the order you need help with: if it is still active, it will appear at the top; if it is past, scroll to "Order History" and select the one you are contacting about. Tap "Help" at the bottom of the order details screen.
The app will show you a list of common issues — "Order not arrived," "Items missing," "Wrong items," "Payment issue" — and you should select the one that matches your situation. After you choose, the app will offer you options: some issues show an instant refund button, while others open a chat window where you can type your problem and a support agent will respond. If chat is not available or you prefer to speak aloud, look for "Call us" or "Request a callback" and Uber will phone you.
Using the website if you cannot access the app
Go to help.uber.com and sign in with the email and password for your Uber Eats account. Click on "Orders" or "Account" depending on what you need help with, then find the order in question. The website layout mirrors the app: select the order, choose "Help," and pick the issue category that describes your problem.
Website support offers the same options as the app — chat, callback, or instant refund depending on the type of issue. If you are having trouble signing in, use the "Forgot password" link to reset your credentials before contacting support, since support staff will ask you to verify your account anyway.
What to do if your order is missing or contains wrong items
Report the problem through the app or website as soon as you notice it, ideally before you close the order or rate the delivery. Open the order, select "Help," and choose "Items missing" or "Wrong items." Take a photo of what you received if possible — support may ask you to upload it, though many refunds are issued without photographic proof if the restaurant or Uber confirms the error on their end.
Refunds for missing or wrong items are usually credited back to your original payment method within 3 to 5 business days, though some appear instantly. If you paid with a credit or debit card, the refund shows as a credit to that card. If you used Uber Cash or a gift card, the money returns to your Uber Eats balance and you can use it on your next order.
Handling payment and account issues
If your card was declined, you were charged twice, or you see an unauthorized charge, report it through "Help" and select "Payment issue." Describe what happened — for example, "Card declined but I was still charged" or "Charged twice for one order." Support will investigate and either reverse the charge or contact your bank on your behalf if the issue is on their side.
For unauthorized charges or fraud concerns, you can also contact your bank or credit card company directly; they can dispute the charge while you are working with Uber support. Uber typically responds to payment disputes within 24 to 48 hours through the app.
What happens when you request a callback
When you select "Request a callback" in the app, Uber will show you an estimated wait time — usually 5 to 15 minutes depending on how many support requests are ahead of you. The company will call the phone number associated with your Uber account. Make sure that number is current: go to "Account" in the app, select "Phone number," and verify it is correct before requesting a callback.
If you miss the call, you can request another callback. Uber does not leave voicemails, so if you do not answer, you will need to go back into the app and request a new callback slot. Keep your phone nearby and watch for a call from an unknown number, since Uber support calls may not display a recognizable caller ID.
When chat support is faster than a callback
For straightforward issues — a missing item, wrong order, or small refund — chat support is often resolved in 5 to 10 minutes without you having to be on the phone. You can type your issue, provide details, and receive a resolution while doing other things. Callbacks are better if you need to explain a complex situation, dispute a charge, or discuss account access problems that require back-and-forth conversation.
Chat also creates a written record of the conversation that you can reference later if the issue is not resolved. If support promises you a refund in chat, take a screenshot of the conversation for your records.
Frequently Asked Questions
Can I call Uber Eats instead of using the app?
Uber Eats does not publish a phone number to call directly. You must use the app or website to request a callback, or contact support through chat. If you do not have a smartphone, you can use help.uber.com on a computer or tablet to reach support the same way.
How long does it take to get a refund for a missing order?
Refunds for missing or wrong items are usually issued within 24 hours if you report them through the app. The money may take 3 to 5 business days to appear in your bank account or Uber Cash balance depending on your payment method. Some refunds are instant if Uber confirms the error immediately.
What if support denies my refund claim?
If Uber support denies a refund, ask them to explain why in the chat. If you believe the decision is wrong, you can request to speak with a supervisor or escalate the case. Keep screenshots of your conversation and any photos of the order. You can also contact your bank or credit card company to dispute the charge if you paid with a card.
Is there a phone number for Uber Eats restaurant partners or drivers?
No. Restaurant and driver support is also handled through the app or website. If you are a restaurant owner or driver with an issue, sign into your Uber partner account and use the "Help" section there to contact support.