How to reach Uber Eats support by phone
Uber Eats does not publish a single customer service phone number. Instead, support is routed through the Uber app itself, and phone contact is available only after you start a chat or request a callback through the app. You cannot call a general Uber Eats line and speak to someone without first opening a support case in the app.
To request a callback, open the Uber Eats app, go to your account menu, select "Help," choose your issue from the list, and look for a "Call me" or "Get help by phone" option. Uber will then call you at the number associated with your account, usually within a few minutes to an hour depending on call volume.
If you are a restaurant partner or delivery driver using Uber Eats for business, you have access to a dedicated support line, but this number is provided only to active business accounts and is not public.
Key Takeaways
- Uber Eats customer support is accessed through the app, not through a published phone number.
- You can request a callback by opening the app, going to Help, and selecting the "Call me" option for your issue type.
- Chat support through the app is usually faster than waiting for a callback and is available 24/7 in most regions.
- Restaurant and driver support lines are separate and only available to business account holders.
- If you cannot access the app, you may be able to contact support through your email or the Uber website, though response times are slower.
Using in-app chat instead of calling
Chat support through the Uber Eats app is often the fastest way to reach someone. Open the app, go to Help, describe your issue, and a support agent will respond in the chat window. Response times vary from a few minutes to several hours depending on demand and your region, but chat is available around the clock in most areas.
Chat support can handle order issues, payment problems, account access, and refund requests. If your issue requires a phone call or account verification that chat cannot complete, the agent will offer to call you or escalate your case.
What to do if you cannot access the app
If you cannot open the Uber Eats app or log into your account, you have limited options for reaching support directly. You can visit the Uber website and look for a "Help" or "Contact Us" link, which may offer email support or a chat option that does not require the app.
Email support is slower than chat or phone callbacks — responses typically take 24 to 48 hours or longer. Include your order number, account email, and a clear description of the problem. If you have an urgent issue like a fraudulent charge or a missing order, email is not ideal; consider asking a friend to help you contact support through their app, or try accessing Uber Eats through a web browser on a computer.
Common reasons to contact Uber Eats support
The most frequent reasons people contact Uber Eats are missing items from an order, a driver who did not arrive, a charge that appears wrong, or trouble logging into an account. For missing or incorrect items, you can usually report the problem directly in the app under your order history, and support will process a refund without requiring a phone call.
If a driver did not complete your delivery, the app will show you the order status and let you contact support about it. For payment disputes or account lockouts, phone or chat support is necessary because these issues require identity verification or account investigation.
Support response times and what to expect
Chat support typically responds within 5 to 30 minutes during peak hours and faster during off-peak times. Callback requests are usually fulfilled within an hour, though wait times can extend during busy periods like lunch and dinner hours. Email support takes at least 24 hours and often longer.
When you reach an agent, have your order number, account email, and a description of the problem ready. The agent will ask clarifying questions and may need to look up your account history. Most common issues — refunds for missing items, redelivery requests, or payment corrections — can be resolved in a single conversation.
Reporting fraud or security issues
If you believe your Uber Eats account has been hacked, your payment information has been stolen, or an unauthorized charge has appeared, contact support immediately through the app. Do not wait for email support; use the chat or callback option and tell the agent this is a security issue.
For fraud, you may also contact your bank or credit card company directly to dispute the charge. Uber Eats can freeze your account and investigate, but your bank can reverse the charge faster. Report both to Uber Eats and your financial institution so you have parallel investigations running.
Frequently Asked Questions
Is there a phone number I can call without using the app?
No. Uber Eats does not publish a general customer service phone number. You must use the app to request a callback, or contact support through email or the website if you cannot access the app. Response times are much slower for email.
How long does it take to get a refund after I contact support?
Refunds for missing items or order problems usually process within 3 to 5 business days after the agent approves them. The refund goes back to the payment method you used to place the order. You will receive a confirmation in the app when the refund is issued.
Can I contact Uber Eats support on weekends or late at night?
Chat support is available 24/7 in most regions, including weekends and nights. Callback requests may take longer during off-peak hours, but you can still submit a request and an agent will call you when available. Response times are generally slower after midnight and early morning.
What if I need to contact support about a restaurant or driver, not my own order?
If you want to report a restaurant or driver, you can do so through the app under your order history. Select the order, find the option to report a problem, and describe the issue. Support will investigate and may take action against the restaurant or driver if the report is substantiated.
Do I need to provide my password when contacting support?
No. Legitimate Uber Eats support agents will never ask for your password. They can look up your account using your email address and order history. If someone claiming to be from Uber asks for your password, it is a scam — hang up or close the chat and contact support directly through the app instead.