The Uber Eats Merchant Portal is a web dashboard where restaurant owners and food business operators manage their menus, orders, delivery settings, and account details
If you operate a restaurant or food business on Uber Eats, you reach the merchant portal by going to partners.ubereats.com and signing in with the email and password you registered when you created your business account. The portal is separate from the customer-facing Uber Eats app — it is designed only for business owners and managers who need to control how their restaurant appears, what items are available, and how orders flow in.
You do not need to download anything. The merchant portal works in any web browser on a computer, tablet, or phone. If you have forgotten your password or cannot remember which email address you used to set up your account, the login page has a "Forgot password?" link that will walk you through resetting it.
Key Takeaways
- The merchant portal login is at partners.ubereats.com, not the regular Uber Eats website or app.
- You sign in with the email and password you used when you first registered your restaurant with Uber Eats.
- If you cannot remember your password, use the "Forgot password?" link on the login page to reset it by email.
- Only the account owner or managers you have invited can access the portal — you control who has login rights.
- Once logged in, you can update your menu, set hours, view orders, and manage delivery zones from one dashboard.
What you need before you can log in
To log into the merchant portal, you must have already registered your restaurant or food business with Uber Eats. This means you completed the onboarding process, provided your business information, and received confirmation that your account was active. If you have not yet signed up with Uber Eats, you cannot use the merchant portal — you would need to complete the business registration first through the main Uber Eats website.
You also need the exact email address and password you used during registration. If your business account was set up by someone else — a manager, accountant, or franchise representative — you will need to ask them for the login details or request that they add you as an authorized user. Uber Eats does not recover lost login information over the phone; password resets happen only through email.
Steps to log in and access your account
Open a web browser and go to partners.ubereats.com. You will see a login screen with two fields: one for your email address and one for your password. Type in the email address associated with your restaurant account and your password, then click the "Sign in" button.
If your login is correct, you will be taken to your merchant dashboard. This is the main page where you see your restaurant name, current order status, and links to different sections like menu management, store settings, and analytics. If the system does not recognize your email or password, it will show an error message. Check that you have typed both correctly — passwords are case-sensitive — and try again.
If you are logging in from a new device or location, Uber Eats may ask you to verify your identity by entering a code sent to your email address. This is a security step. Open your email, find the message from Uber Eats, and enter the code on the login page. After that, you will have access to your account.
What to do if you cannot remember your password
On the login page at partners.ubereats.com, click the "Forgot password?" link below the password field. You will be asked to enter the email address associated with your merchant account. Uber Eats will send a password reset link to that email address. Check your inbox and your spam folder — the email may take a few minutes to arrive.
Click the reset link in the email. You will be taken to a page where you can create a new password. Choose a password that is at least eight characters long and includes a mix of letters, numbers, and symbols if possible. After you save your new password, go back to partners.ubereats.com and log in with your email address and the new password.
If you do not receive the password reset email after 10 minutes, check that you entered the correct email address. If the email address you used to register is no longer active or you no longer have access to it, you will need to contact Uber Eats support through the help section of the merchant portal or through the Uber Eats business support line for your region. They can help you regain access to your account.
Managing multiple users and account access
If you have managers, staff, or team members who need to access the merchant portal, you do not have to share your password. Instead, the account owner can invite other users and assign them specific roles. From your merchant dashboard, go to the settings or account management section and look for an option to add team members or manage user permissions.
When you invite someone, you provide their email address and choose what level of access they have — for example, whether they can view orders only, or whether they can also edit the menu and change store hours. Each person then logs in with their own email and password. This way, you can track who made changes to your account, and you can remove someone's access if they leave your team without changing your own password.
Troubleshooting common login problems
If you see a message that says "Invalid email or password," double-check that you are using the correct email address and that you have typed your password exactly as you set it. Passwords are case-sensitive, so "Password123" is different from "password123." If you are still stuck, use the "Forgot password?" link to reset it.
If the page will not load at all, try clearing your browser's cache and cookies, then refresh the page. You can also try logging in from a different web browser or device to see if the problem is specific to your computer. If the merchant portal is down for maintenance, you will usually see a message on the login page telling you when it will be back online.
If you are locked out after multiple failed login attempts, wait 15 to 30 minutes before trying again. Uber Eats temporarily blocks repeated login tries as a security measure. If you still cannot log in after waiting, or if you see an error message that does not match the ones described above, contact Uber Eats merchant support through the help section of the main Uber Eats website or call the business support number for your country.
What you can do once you are logged in
After you log in, you have access to tools for running your restaurant on Uber Eats. You can view incoming orders in real time, update your menu items and prices, set your restaurant's hours and delivery zones, upload photos, and read customer reviews. You can also see analytics about how many orders you receive, which items are most popular, and how customers rate your service.
The merchant portal also shows your account balance, payment history, and any promotional offers Uber Eats is running for your restaurant. If you need to pause orders temporarily — for example, if you run out of a key ingredient — you can do that from the dashboard without having to contact Uber Eats support.
Frequently Asked Questions
Can I log into the merchant portal on my phone?
Yes. The merchant portal works on phones and tablets as long as you use a web browser. Go to partners.ubereats.com in Safari, Chrome, or another browser and log in the same way you would on a computer. Some features may be easier to use on a larger screen, but you can manage most tasks from your phone.
What if someone else set up my Uber Eats account?
Ask the person who created the account for the email address and password they used. If you want to take over the account, you can ask them to add you as an owner or manager, or they can change the email address on file to yours. If you no longer have contact with that person, reach out to Uber Eats merchant support and explain the situation — they may be able to help you regain control of your account.
Is the merchant portal the same as the Uber Eats app?
No. The Uber Eats app is for customers ordering food. The merchant portal at partners.ubereats.com is only for restaurant owners and managers. They are separate systems with different logins.
How do I know if my password is strong enough?
Use at least eight characters and mix letters, numbers, and symbols. Avoid using your restaurant name, address, or phone number. Do not use the same password for your Uber Eats account that you use for your email or bank accounts.
What should I do if I think someone else has accessed my account?
Change your password immediately using the "Forgot password?" link. Then log in and check your recent orders and any changes made to your menu or settings. If you see suspicious activity, contact Uber Eats merchant support right away and let them know your account may have been compromised.