What the Uber Eats Merchant Portal is and what you can do with it
The Uber Eats Merchant Portal is the dashboard where restaurant owners and managers control their Uber Eats storefront. You log in with your Uber account credentials to update your menu, set hours, track orders, manage pricing, and see earnings. The portal is where you make real-time decisions about what customers see and how your restaurant operates on the platform.
You access it through a web browser at merchants.ubereats.com. You do not manage Uber Eats through the main Uber app — that app is for customers ordering food. The Merchant Portal is a separate tool built specifically for restaurant operations.
Key Takeaways
- Log into the Merchant Portal at merchants.ubereats.com using the same email and password you used to set up your Uber Eats restaurant account.
- You can update your menu items, prices, and availability in real time, and changes appear to customers within minutes.
- The portal shows you active orders as they come in, lets you accept or decline them, and tracks delivery status and customer ratings.
- You can view your earnings, payouts, and transaction history, though the exact payout schedule depends on your bank and location.
- Restaurant managers and staff can be given separate login accounts with limited permissions so they do not have access to financial or account settings.
Logging in and setting up your account access
Go to merchants.ubereats.com and enter the email address and password associated with your Uber Eats restaurant account. If you do not remember your password, click "Forgot password?" and follow the email recovery steps. Uber will send a reset link to your registered email address.
If you are the restaurant owner or manager, you can create additional user accounts for staff members. In the Merchant Portal, go to Settings, then Users, and select "Add user." You can assign different permission levels — for example, a kitchen staff member might see only incoming orders and inventory, while a manager might also see financial reports. Each staff member gets their own login credentials.
Two-factor authentication is available in your account settings and is recommended if your restaurant handles sensitive information or multiple staff members share devices.
Managing your menu and pricing
Your menu lives in the Menu section of the Merchant Portal. You can add new items, remove items that are out of stock, change prices, and update descriptions and photos. Changes take effect immediately — customers see the updated menu within a few minutes.
For each menu item, you can set the base price, add modifiers (like size options or toppings), and mark items as unavailable without deleting them. This is useful when you run out of an ingredient mid-shift. You can also set item-level pricing different from your in-restaurant prices if you want to adjust for delivery costs or platform fees.
Bulk editing is available if you need to change prices across many items at once. You can also create item categories and organize your menu to match how customers browse. Some restaurants use seasonal menus or limited-time offers — you can add and remove these through the same menu management tools.
Viewing and managing orders
Orders appear in the Orders section as soon as customers place them. You see the customer's name, delivery address, order contents, special requests, and the time the order was placed. You have a set window (usually 90 seconds) to accept or decline the order. If you do not respond, the system may automatically decline it.
Once you accept an order, you can mark it as ready for pickup when your kitchen finishes preparing it. If you use Uber's delivery service, the driver is notified and heads to your restaurant. If the customer arranged their own pickup or a third-party delivery, you still mark it ready in the portal so they know to come get it.
The portal shows you the order status in real time — whether it is being prepared, ready, picked up, or delivered. You can also see ratings and feedback from customers after delivery is complete. If a customer reports an issue with their order, you may receive a notification in the portal and can respond through the messaging system.
Tracking earnings and payouts
The Earnings or Financials section shows you how much money you have made from Uber Eats orders. You can see a breakdown by day, week, or month, and view the fees Uber deducted (delivery fees, service fees, payment processing fees vary by location and your agreement with Uber).
Payouts are deposited into the bank account you registered when you signed up. The payout schedule depends on your location and bank — most restaurants receive payouts weekly or every two weeks, but this varies. You can see your payout history and the exact date each deposit was made in the Financials section.
If a payout fails (for example, if your bank account information is outdated), you will see a notification in the portal. Update your banking details in Settings to fix the issue. Uber does not hold failed payouts indefinitely — they will retry, but you should correct the problem quickly to avoid delays.
Setting hours and managing availability
In the Settings section, you can set your restaurant's operating hours on Uber Eats. You can set different hours for different days of the week, and you can also set temporary closures if you are closed for a holiday or renovation. When you are closed, customers cannot place orders.
You can also pause your restaurant temporarily without closing it permanently. This is useful if you are temporarily out of a key ingredient or your kitchen is backed up. While paused, customers cannot place new orders, but your storefront remains visible.
Some restaurants use scheduled hours — for example, opening only for lunch or dinner. You can set these in advance, and the portal will automatically open and close your storefront at the times you specify.
Contacting Uber Eats support and troubleshooting
If you run into a problem with the Merchant Portal, look for the Help or Support section, usually in the top right corner or in Settings. Uber offers email support and, in some locations, phone support for restaurant partners. Response times vary, but critical issues (like payment problems or account access) are usually prioritized.
Common issues include orders not appearing, login problems, or payment delays. Before contacting support, check that your internet connection is stable, clear your browser cache, and try logging in again. If the problem persists, gather details about what happened (screenshots, order numbers, dates and times) and include them when you contact support.
Uber also maintains a Help Center with articles about common tasks and troubleshooting steps. Searching there first can sometimes resolve issues faster than waiting for support to respond.
Frequently Asked Questions
Can I manage my Uber Eats restaurant from the regular Uber app?
No. The Uber app is for customers ordering food. Restaurant management happens only in the Merchant Portal at merchants.ubereats.com. You need a separate login for the portal.
What happens if I do not accept an order within the time limit?
If you do not accept or decline an order within about 90 seconds, the system automatically declines it and offers it to another restaurant or cancels it. Customers may then order from a different restaurant. Repeatedly declining orders can affect your restaurant's visibility on the platform.
Can I change my menu prices on Uber Eats without changing my in-restaurant prices?
Yes. Prices in the Merchant Portal are separate from your in-restaurant prices. You can set different prices for delivery orders if you want to account for platform fees or delivery costs. Changes take effect immediately for new orders.
How long does it take to receive a payout after an order is delivered?
Payouts are not immediate. Most restaurants receive deposits weekly or every two weeks, depending on their location and bank. The exact schedule is shown in your Financials section. Individual orders are grouped into a single payout rather than paid separately.
Can I let my staff manage orders without giving them access to financial information?
Yes. In the Users section, you can create staff accounts with limited permissions. A kitchen manager can see and accept orders without viewing earnings or account settings. You control what each user can see and do.