Where to find Uber Eats support
Uber Eats support is built into the app and website, not a phone line you can call. Open the Uber Eats app, tap the account icon in the bottom right, then tap "Help." From there you can search for your issue, start a chat with support, or request a refund. On the web version, go to your account settings and select "Help" from the menu.
Response times vary. Chat support usually replies within minutes during business hours, but can take longer late at night or on weekends. If your issue involves a missing or wrong order, support can often resolve it the same day. Account problems like login issues or payment disputes may take 24 to 48 hours.
You can also visit help.uber.com directly without opening the app. This page lets you browse common issues by category — orders, payments, account access, restaurants, and delivery — before you contact support. Many problems have self-service fixes listed there.
Key Takeaways
- Uber Eats support is only available through the app, website, or help.uber.com — there is no phone number to call.
- Chat support responds fastest during daytime hours, and missing or wrong order refunds usually process within 24 hours.
- You can request a refund directly in the app under "Help" without waiting for a support agent if the issue is straightforward.
- If you cannot log in to your account, use the "Forgot password" link on the login screen rather than contacting support first.
- Refunds go back to your original payment method — credit card, debit card, or Uber Cash — and take 3 to 5 business days to appear.
How to report a missing or wrong order
Open the Uber Eats app and go to "Your Orders." Find the order that was wrong or incomplete, tap it, and select "Report an issue." Choose the problem from the list — missing items, wrong items, food quality, or incomplete order — and describe what happened. Include details like which items were missing or what was wrong with them.
Uber Eats will usually offer a refund or credit to your account immediately. For small amounts (under $15), the credit often appears right away. For larger orders or disputes, support may ask for photos of the order or your receipt before processing the refund. Take a photo of the order as it arrived if you can, because it speeds up the process.
If the restaurant or driver is at fault, Uber Eats decides who pays the refund. You do not need to contact the restaurant yourself — Uber Eats handles that. The refund goes back to your original payment method or as Uber Cash credit, depending on what you choose.
Fixing login and password problems
If you cannot log in, tap "Forgot password?" on the login screen. Uber Eats will send a password reset link to the email address on your account. Check your spam folder if you do not see it within a few minutes. Click the link, create a new password, and try logging in again.
If you do not remember which email address you used, or if you no longer have access to that email, contact Uber Eats support through the web version at help.uber.com. You will need to verify your identity — usually by providing your phone number, the email you think you used, and details from a recent order. This can take 24 to 48 hours.
If your account was locked after multiple failed login attempts, wait 30 minutes and try again. If it stays locked, use the password reset link. Do not try to log in repeatedly, because that extends the lockout.
Disputing a charge or payment issue
If you were charged twice for one order, charged for an order you did not place, or see an unfamiliar charge, open the app and go to "Help." Select "Payments" and then "Dispute a charge." Describe what happened and include the order number if you have it. Uber Eats will investigate and usually respond within 3 to 5 business days.
Do not contact your bank or credit card company first. If you dispute the charge with your bank before Uber Eats investigates, the process becomes slower and more complicated. Let Uber Eats handle it through their system first. If they deny your dispute, then you can contact your bank.
Refunds for disputed charges go back to your original payment method and take 3 to 5 business days to appear on your statement. If you used Uber Cash, the credit appears in your account immediately but may take longer to show as a bank refund if you funded Uber Cash with a card.
Contacting support about delivery delays
If your order is taking longer than the estimated delivery time, open the app and tap the order. You will see the driver's location and real-time updates. Most delays are caused by restaurant preparation time or traffic, not the driver. Wait until the estimated time has passed by at least 15 minutes before reporting it.
Once you report a delay through "Help," support can contact the driver or restaurant to find out what is happening. They cannot speed up the delivery, but they can confirm whether the order is still on the way or if there is a problem. If the order is cancelled or lost, support will offer a refund or replacement.
If the driver is not moving and the order is very late, support may cancel it and refund you. You can then reorder if the restaurant is still open. This is faster than waiting for a driver who is stuck.
Resolving issues with restaurants or drivers
If a driver was rude, did not follow delivery instructions, or a restaurant gave you the wrong order, report it through "Help" under the specific order. Describe what happened and whether you want a refund or replacement. Uber Eats uses these reports to rate restaurants and drivers, and repeated problems can result in them being removed from the platform.
Do not contact the driver or restaurant directly to complain. Uber Eats handles all disputes through the app. If you message a driver after delivery, they may not respond, and Uber Eats cannot use that conversation as evidence. Report through the app instead.
If you want to give positive feedback about a good driver or restaurant, you can rate them after delivery. This helps them stay on the platform and affects how often they receive orders.
Understanding refunds and credits
Refunds can come as account credit (Uber Cash) or back to your original payment method. When you report an issue, Uber Eats usually asks which you prefer. Uber Cash appears instantly but only works for future Uber Eats orders. A refund to your card or bank account takes 3 to 5 business days but is real money back.
If you received a promotional credit or discount code that you used on a refunded order, you may not get the credit back. Uber Eats treats the credit as spent once you place the order. Ask support about this when you request the refund if the credit was substantial.
Refunds for orders cancelled before the restaurant starts preparing them usually process within 24 hours. Refunds for orders already prepared or delivered take longer because support has to investigate. Keep your order number and any photos you took — they speed up the process.
Frequently Asked Questions
Can I call Uber Eats support instead of using chat?
No, Uber Eats does not have a phone support line. All support goes through the app, website, or help.uber.com. Chat is the fastest way to reach a person. For account issues that need identity verification, support may ask you to reply to an email instead of chat.
How long does it take to get a refund after I report an issue?
Refunds to your card or bank account take 3 to 5 business days. Uber Cash credits appear instantly. The investigation itself usually takes 24 to 48 hours, so the total time is 2 to 7 business days depending on your payment method.
What if support denies my refund request?
If Uber Eats denies your dispute, you can contact your bank or credit card company to dispute the charge. Provide them with your order details and the reason you think the charge was wrong. Your bank will investigate separately from Uber Eats.
Can I get a refund if I ordered by mistake?
If you cancel before the restaurant starts preparing the order, you get a full refund. If the restaurant has already started, you may get a partial refund. Once the order is delivered, refunds are at Uber Eats' discretion. Contact support immediately if you ordered by mistake.
What should I do if my account was hacked or someone else used it?
Change your password immediately using the "Forgot password" link. Then contact Uber Eats support and report unauthorized charges. Provide details of orders you did not place. Support can investigate and refund fraudulent charges, but you need to report it quickly.